Journal of Industrial Convergence (산업융합연구)

DAEHAN Society of Industrial Management (대한산업경영학회)
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Effects of Working Conditions for Social Workers on Turnover Intentions: Focusing on mediating effects of job satisfaction

사회복지종사자의 근로조건이 이직의도에 미치는 영향: 직무만족의 매개효과를 중심으로

  • Su-Yeon Hwang (Department of Soccial Welfare, Geoje College) ;
  • Sun-Woo Lee (Department of Soccial Welfare, Inje University)
  • 황수연 (거제대학교 사회복지과) ;
  • 이선우 (인제대학교 사회복지학과)
  • Received : 2024.03.23
  • Accepted : 2024.06.20
  • Published : 2024.06.28
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Abstract

This study aims to examine the mediating effect of job satisfaction on the relationship between working conditions, including wages, employment status, working hours, tenure, and turnover intention among social welfare workers. To achieve this, path analysis was conducted using SPSS and AMOS with data from the 2020 Survey on Compensation Levels and Working Conditions of Social Welfare Facility Workers conducted by the Ministry of Health and Welfare and the Korea Institute for Health and Social Affairs. The direct and indirect effects of variables were verified and compared. The analysis results revealed that job satisfaction among social welfare workers showed a complete mediating effect in the relationship between wages, working hours, and turnover intention, while it showed a partial mediating effect in the relationship between employment status, tenure, and turnover intention. Based on these findings, the study proposes measures to reduce turnover intention among social welfare workers, such as ensuring employment stability, managing job satisfaction based on tenure, and enhancing job satisfaction through wage and working hour management.

본 연구는 사회복지종사자의 근로조건에 임금, 고용형태, 근무시간, 재직기간을 포함하여 이직의도와의 관계에서 직무만족의 매개효과 검증을 목적으로 한다. 사회복지종사자의 이직은 개인차원의 직장 이동을 넘어 클라이언트와의 관계 및 지역사회 네트워크 단절을 초래하기에 이직을 줄일 수 있는 방안을 모색하는 것이 중요하다. 이를 위해 보건복지부와 한국보건사회연구원의 2020년 사회복지시설 종사자 보수수준 및 근로여건 실태조사를 활용하여 SPSS와 AMOS로 경로분석을 실시하여 변수들의 직·간접효과를 검증하고, 비교하였다. 분석 결과 사회복지종사자의 직무만족은 근로조건 중 임금, 근무시간과 이직의도의 관계에서는 완전매개효과를 근무조건 중 고용형태, 재직기간과 이직의도의 관계에서는 부분매개효과를 갖는 것으로 나타났다. 이를 바탕으로 본 연구는 사회복지종사자의 이직의도를 낮추기 위해 고용안정성 보장과 재직기간에 따른 직무만족 관리와 임금과 근무시간 관리를 통한 직무만족 향상을 제안하였다.

Keywords

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