• Title/Summary/Keyword: Mediating effect

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The mediating effect of service quality between internal marketing and customer satisfaction (호텔종사자의 내부마케팅과 고객만족의 관계에서 서비스품질의 매개효과)

  • Ahn, Kwan-Young
    • Journal of the Korea Safety Management & Science
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    • v.9 no.6
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    • pp.97-103
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    • 2007
  • This paper reviewed the relationship among internal marketing, service quality and customer satisfaction, and the mediating effect of service quality. Based on the responses from 163 hotel employees and 489 customers who encountered them, the results of hierarchical regressional analysis showed that all internal marketing factors have positive relationships with service quality, and service quality has positive relationship with customer satisfaction. Also, service quality has mediating effect between four internal marketing factors(education, compensation, delegation of authority, and internal communication) and customer satisfaction.

The Influence of Ego-Resiliency on School Adjustment in Children : The Moderated Mediating Effect of Stress by Self-Concept (아동의 자아탄력성이 학교적응에 미치는 영향 : 자아개념에 의한 스트레스의 조절된 매개효과)

  • Park, Young-Ah
    • Korean Journal of Child Studies
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    • v.35 no.3
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    • pp.1-14
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    • 2014
  • This study examined the moderated mediating effect of stress by self-concept on the influence of ego-resiliency on school adjustment in children. The participants consisted of 278 4th-graders, who completed self-report questionnaires designed to assess ego-resiliency, school adjustment, self-concept, and stress. The results indicated the following: First, stress mediated the effect of ego-resiliency on school adjustment. Second, self-concept moderated the effect of stress on school adjustment. Third, the mediating effect of stress on the influence of ego-resiliency on school adjustment was moderated by self-concept. The mediating effect of stress was statistically significant when self-concept was positive, but was not statistically significant when self-concept was negative. Methods to improve children's school adjustment are also included, based on the results of this research.

The Effect of Maternal Rejective Parenting Attitude on Children's Leadership: Mediating Effect of Self-Esteem and Gender Difference (어머니의 거부적 양육태도가 유아의 리더십에 미치는 영향: 자아존중감의 매개효과와 성차)

  • Jeong, Ji Hye;Kang, Min Ju
    • Family and Environment Research
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    • v.57 no.3
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    • pp.315-328
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    • 2019
  • This study examined the mediating effect of self-esteem in the relationship between maternal rejective parenting attitude and children's leadership as well as identified gender differences in the mediating pathways. The mediating effects of this study were examined after controlling the effect of maternal employment status on rejection parenting attitude and the effect of siblings on the children's leadership. Participants consisted of 330 five- and six-year-old children (151 boys and 179 girls) and their mothers. Data analyses included t-tests, F tests, $Scheff{\acute{e}}$ post-hoc tests and Pearson's correlation. Structure equation modeling examined the mediating effect of self-esteem. Bootstrapping method was applied to examine the significance of the mediating effects. Gender differences in the mediating effect were examined through multiple group path analyses. The results of this study were as follows. First, self-esteem mediated the relationship between the maternal rejective parenting attitude on children's leadership. Second, there was a significant gender difference in the mediating pathways with a full mediating effect of self-esteem for boys; however, there was only a partial mediating effect for the girls. This study has implication for investigating gender difference in the mediating mechanism of explaining variance in the leadership of preschoolers. The limitations and more implications of this study are also discussed.

The Effect of Authentic Leadership and Servant Leadership on Job Engagement among Hospital Employees : Focusing on Mediating Effect of Job Crafting and Moderated Mediating Effect of Positive Psychological Capital (중소병원 종업원의 리더십 인식이 직무열의에 미치는 영향과 잡 크래프팅의 매개효과 및 긍정심리자본의 조절된 매개효과)

  • Lee, Jung Jin;Shin, Esther
    • The Korean Journal of Health Service Management
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    • v.14 no.2
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    • pp.29-40
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    • 2020
  • Objectives: To investigate the effect of authentic leadership and servant leadership on job engagement among hospital employees, focusing on the mediating effect of job crafting and moderated mediating effect of positive psychological capital. Methods : Data were collected from 329 employees working at hospitals through a self-administered questionnaire-based survey. Results : Job crafting had a direct positive effect on job engagement and a mediating effect between the servant leadership and job engagement. Self-efficacy among positive psychological capital had a moderating effect on the relationship between job crafting and job engagement and a moderated mediating effect on the relationship among servant leadership, job crafting, and job engagement. Conclusions : Results imply that manager's authentic leadership and servant leadership is required to instill enthusiasm among hospital employees regarding their job crafting and job engagement. Additionally, development of self-efficacy among employees would lead to the improvement of job engagement.

Poor People and Poor Health: Examining the Mediating Effect of Unmet Healthcare Needs in Korea

  • Kim, Youngsoo;Kim, Saerom;Jeong, Seungmin;Cho, Sang Guen;Hwang, Seung-sik
    • Journal of Preventive Medicine and Public Health
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    • v.52 no.1
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    • pp.51-59
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    • 2019
  • Objectives: The purpose of this study was to estimate the mediating effect of subjective unmet healthcare needs on poor health. The mediating effect of unmet needs on health outcomes was estimated. Methods: Cross-sectional research method was used to analyze Korea Health Panel data from 2011 to 2015, investigating the mediating effect for each annual dataset and lagged dependent variables. Results: The magnitude of the effect of low income on poor health and the mediating effect of unmet needs were estimated using age, sex, education level, employment status, healthcare insurance status, disability, and chronic disease as control variables and self-rated health as the dependent variable. The mediating effect of unmet needs due to financial reasons was between 14.7% to 32.9% of the total marginal effect, and 7.2% to 18.7% in lagged model. Conclusions: The fixed-effect logit model demonstrated that the existence of unmet needs raised the likelihood of poor self-rated health. However, only a small proportion of the effects of low income on health was mediated by unmet needs, and the results varied annually. Further studies are necessary to search for ways to explain the varying results in the Korea Health Panel data, as well as to consider a time series analysis of the mediating effect. The results of this study present the clear implication that even though it is crucial to address the unmet needs, but it is not enough to tackle the income related health inequalities.

The Effect of Organizational Justice on Turnover Intention of Clinical Nurses: The Mediating Effect of Organizational Silence and Moderated Mediating Effect of Manager's Negative Feedback Rejection Inclination (조직공정성이 임상간호사의 이직의도에 미치는 영향: 조직침묵의 매개효과, 상사의 부정적 피드백거부성향의 조절된 매개효과)

  • Song, Eun-Jeong;Kim, Mi-Jung;Koh, Myung-Suk
    • Journal of the Korea Convergence Society
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    • v.11 no.8
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    • pp.369-379
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    • 2020
  • This convergent study aimed to verify the mediating effect of organizational silence and manager's inclination to reject negative feedback in the relationship between organizational justice and turnover intention of Clinical Nurses. Participants were 250 nurses working at general hospitals with 300 hospital beds or more. Examination of the mediating effect of organizational silence showed a mediating effect of acquiescent silence when procedural justice affected turnover intention. Additionally, when interactional justice affected turnover intention, prosocial and acquiescent silence mediated it. Examining the moderated mediating effect of manager's inclination to reject negative feedback showed moderated mediation effect when procedural justice mediated the acquiescent silence and affected the turnover intention. Interactional justice had a moderated mediating effect when the mediation between prosocial and acquiescent silence affected turnover intention. Therefore, it is necessary to efficiently regulate the manager's inclination to reject negative feedback when organizational justice affects organizational silence and turnover intention.

The Study on the Impact of Organizational Characteristics on Job Attitudes of Public Sector : Focusing on the Mediating Effect of Trust (정부 조직특성이 공무원 직무태도에 미치는 영향 : 신뢰의 매개효과를 중심으로)

  • Choe, Yun Jung
    • Journal of Industrial Convergence
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    • v.13 no.2
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    • pp.39-44
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    • 2015
  • According to the result of this study, democracy, efficiency and consistency of governmental organizations gave the positive effect to public trust and private trust directly. But only democracy and efficiency affected to organizational commitment. As the analysis result of mediating effect, democracy and efficiency enhanced the total effect due to the mediating effect of public trust.

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Mediating Effect of Superior Trust on the Relationship between Organizational Justice and Service Quality (조직공정성과 서비스품질의 관계에 있어 상급자 신뢰의 매개효과)

  • An, Gwan-Yeong
    • Proceedings of the Safety Management and Science Conference
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    • pp.264-275
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    • 2005
  • This paper is to test the mediating effect of superior trust on the relationship between organizational justice and service quality in service food industry. Based on 302 data gathered in western Kangwon area, analysis result showed that procedural, interactional, and distributive justice have affirmative relation with trust, and also trust has close relation with service quality. Therefore, trust appeared to have fully mediating effect on the relationship between organizational justice and service qualify.

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The Relationship between Novice Early Childhood Teacher's Emotional Intelligence and Teacher-Child Interaction in the Mediating Effect of Emotional Labor (초임 유아교사의 정서지능, 교사-유아 상호작용 간의 관계에서 정서노동의 매개효과)

  • Kang, Su Kyoung;Kim, Min Jeong;Chung, Mi Ra
    • Korean Journal of Childcare and Education
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    • v.12 no.2
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    • pp.183-200
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    • 2016
  • This study examined the mediating effect of emotional labor in the relations between teachers' emotional intelligence and teacher-child interaction of novice early childhood teachers. The sample consisted of 248 novice early childhood teachers in Gyeonggi Province. The structural equation modeling was conducted using AMOS to test the fit of a hypothesized structural model. The mediating effect of emotional labor was verified by the bootstrapping approach. The results were as follows: First, teacher-child interaction was positively associated with teachers' emotional intelligence and deep acting in emotional labor was negatively associated with surface acting in emotional labor. Next, surface acting in emotional labor had a mediating effect on the relations between emotional intelligence and teacher-child interaction. Finally, deep acting of emotional labor had a partial mediating effect on the relationship between emotional intelligence and teacher-child interaction. Based on these findings, ways to enhance teachers' emotional intelligence in relation to the novice teachers' emotional characteristics, and to improve recognition on emotional labor were discussed.

The relationship between CEO's transformational leadership and performance, and the mediating effect of corporate entrepreneurship in cooperative (협동조합 조합장의 변혁적 리더십과 성과의 관계 및 사내기업가정신의 매개효과)

  • Kim, Young-Jae;Ahn, Kwan-Young;Lee, Seung-Il
    • Journal of the Korea Safety Management & Science
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    • v.19 no.1
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    • pp.131-143
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    • 2017
  • The purpose of this study is to review the relationship between CEO's transformational leadership and performance, and the mediating effect of corporate entrepreneurship in entrepreneurs' cooperative. In order to verify and achieve the purposes mentioned above, questionnaire data were gathered and analysed from 379 employees of entrepreneurs' cooperative in Kangwon-do province. Empirical survey's findings are as follows; First, charisma and individual consideration appeared to be positively related with risk-taking and proactiveness. Also, intellectual stimulation appeared to be positively related with proactiveness only. Second, charisma and individual consideration appeared to be positively related with sales volume and employment increase, but intellectual stimulation appeared to be positively related with employment increase only. Third, corporate entrepreneurship(risk-taking, proactiveness) appeared to be positively related with sales volume and employment increase. Fourth, corporate entrepreneurship(risk-taking, proactiveness) had mediating effect on the relationship between CEO's transformational leadership and performance. But, intellectual stimulation had not mediating effect.