정보관리학회지 (Journal of the Korean Society for information Management)

  • 제41권2호
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  • Pages.155-183
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  • 2024
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  • 1013-0799(pISSN)
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  • 2586-2073(eISSN)
한국정보관리학회 (Korean Society for Information Management)
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전맹 시각장애인의 OTT 서비스를 통한 정보 이용 경험 탐색

A Study on Information Use Experience of Total Blindness with OTT

  • 윤수빈 (경북대학교 문헌정보학과) ;
  • 이성신 (경북대학교 문헌정보학과) ;
  • 이세나 (경북대학교 문헌정보학과)
  • Subin Yoon ;
  • Seongsin Lee ;
  • Sena Lee
  • 투고 : 2024.05.14
  • 심사 : 2024.05.30
  • 발행 : 2024.06.30
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초록

본 연구의 목적은 다양한 연령대의 전맹 시각장애인 이용자를 연구 대상자로 설정하여 전반적인 OTT 이용 경험을 파악하고 그들의 정보 이용 경험을 깊이 이해하는 데 있다. 연구목적 달성을 위하여 9명의 연구 참여자와 반구조화된 질문지를 활용하여 일대일 심층 인터뷰를 하였으며, 인터뷰자료는 Colaizzi의 현상학적 연구 방법을 활용하여 분석하였다. 분석결과, 총 5개의 범주와 13개의 주제 묶음, 47개의 주제가 발견되었다. 5개의 범주는 '정보 이용의 목적', '정보 이용의 어려움', '정보 탐색 중 어려운 상황에서의 대처', '인식 및 감정', '개선 요구사항'이었다. 본 연구가 시사하는 바는 다음과 같다. 첫째, OTT를 통한 정보요구 주제에 있어서 전맹의 정보요구가 정안인의 정보요구 주제와 차이가 없다는 것이다. 둘째, OTT를 통해 정보를 이용함에서의 부정적 경험은 대부분 접근성과 관련한 것이었다. 셋째, 다양한 부분에서 OTT 서비스의 기술적 측면이 개선되기를 요구하고 있다는 것이다. 넷째, 전반적으로 OTT를 통한 정보 이용 경험에서 긍정적 인식을 더 많이 하고 있다는 것이다.

The purpose of this study is to understand the information use experience of total blindness with OTT. To achieve the study purpose, in-depth interview with nine total blindness using a semi-structured checklist was conducted. The data were analyzed using Colaizzi's phenomenological method. This study has found 5 categories, 13 theme clusters, and 47 themes. The five categories are as follows: 1) the purpose of information use, 2) difficulties of information use, 3) handling of difficulty in information seeking, 4) perception and feeling, 5) improvement requirement The implications of this study are as follows; 1) There are no significant differences between total blindness and the general people of Information request topic in the use of OTT, 2) negative experience was connected with the accessibility with OTT, 3) there is a demand of better conditions with technical sides of OTT, 4) On the whole, they have a positive perception with OTT services.

키워드

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