한국문헌정보학회지 (Journal of the Korean Society for Library and Information Science)

한국문헌정보학회 (Korean Society For Library And Information Science)
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스마트도서관 이용 및 만족도 분석과 활성화 방안 - 인천광역시 A도서관의 스마트도서관 사례연구 -

An Analysis and Improvements of Loans and User Satisfaction for Smart Libraries: A Case of A Library in Incheon

  • 김효윤 (경기대학교 문헌정보학과) ;
  • 김희진 (경기대학교 문헌정보학과) ;
  • 위현미 (경기대학교 문헌정보학과) ;
  • 여미란 (경기대학교 문헌정보학과) ;
  • 임동규 (경기대학교 문헌정보학과) ;
  • 박은경 (경기대학교 문헌정보학과)
  • 투고 : 2024.04.22
  • 심사 : 2024.05.12
  • 발행 : 2024.05.31
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초록

스마트도서관의 설치는 지속적으로 늘어남에 따라 이용자 증대와 서비스 품질 향상을 위해 활성화 방안이 필요하다. 본 연구는 인천광역시 A도서관 내 4곳의 스마트도서관에 대한 2020년 6월부터 2023년 12월까지의 이용현황을 분석하였으며, 이용자 만족도 조사 및 담당 사서와의 질의응답 조사를 수행하였다. 비치도서 수와 대출 수는 모두 증가하였으며 공공도서관이 없는 지역의 스마트도서관은 높은 이용량을 보였다. 이용자들의 스마트도서관 만족도는 높았으나, 대출 권수 제한과 부족한 비치도서 등의 불편 사항이 지적되었다. 이에 따라, 이용자 중심의 서비스 품질 강화와 지속적인 모니터링 및 평가를 통한 서비스 향상뿐만 아니라 적극적인 홍보가 필요함을 제시하였다.

As the number of smart libraries is continuously increasing, activation measures are necessary to expand user engagement and enhance service quality. This study analyzed the usage patterns of four smart libraries in A Library in Incheon, from June 2020 to December 2023. It also conducted user satisfaction surveys and question-and-answer sessions with a librarian. The number of books and loans increased, and two smart libraries in areas without public libraries showed high usage rates. Although users were satisfied with the smart libraries, they pointed out inconveniences such as the limited number of loan books and insufficient books. Consequently, it is suggested to improve user-centered service quality, continuous monitoring and evaluation, as well as active promotion.

키워드

참고문헌

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