Journal of Korea Society of Industrial Information Systems (한국산업정보학회논문지)

Korea Society of Industrial Information Systems (한국산업정보학회)
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Policies and ICT Strategies based on Health Needs for Multicultural Families

다문화가족의 건강욕구 분석 및 정보접근성 향상을 위한 ICT 활용 방안

  • 정수용 (국립강릉원주대학교 간호학과) ;
  • 이선영 (국립강릉원주대학교 사회복지학과)
  • Received : 2024.01.25
  • Accepted : 2024.03.26
  • Published : 2024.04.30
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Abstract

The study aims to comprehend the health needs of multicultural families, identify relevant policies, and explore ways to enhance health information accessibility through Information and Communication Technology (ICT). Employing a qualitative research method, the health status of multicultural families was analyzed through literature review, followed by in-depth interviews. The findings revealed a lower priority given to health policies for multicultural families compared to other governmental sectors, with limited discussion on leveraging ICT for improved accessibility. In-depth interviews highlighted four main themes: "Early experiences in Korean society," "Language barriers in medical facilities," "Unmet healthcare needs for various reasons," and "High demand for health-related services." To safeguard health rights and enhance information accessibility, we recommend strengthening linguistic support in healthcare institutions, implementing government efforts for multicultural families, and designing user-centered ICT platforms.

본 연구는 다문화가족의 건강욕구 및 관련 정책들을 파악하고, ICT를 활용한 건강정보의 접근성을 개선할 수 있는 방안을 모색하는 것을 목적으로 하였다. 본 연구에서 사용된 방법은 질적 연구로서, 선행문헌 검토를 통해 다문화가족의 건강실태를 1차적으로 분석한 후, 다문화가족을 대상으로 심층인터뷰를 진행하였다. 본 연구결과, 그간 다문화가족의 건강정책은 타 부문에 비해 정책우선순위가 밀려 있고, 다문화가족의 건강정보 접근성 향상을 위한 ICT 활용 논의가 미미한 것으로 분석되었다. 다문화가족을 심층인터뷰한 결과, "한국사회 진입초기 경험", "의료기관 이용시 높은 언어장벽", "다양한 이유로 인한 미충족의료 경험", "보건의료 관련 서비스 욕구가 높은 영역" 등의 4개 주제가 도출되었다. 다문화가족의 건강권 보장 및 건강정보 접근성을 향상하기 위해서 의료기관의 언어적 지원체계 강화, 정부의 다문화가족을 위한 정책적 노력, 수요자 중심의 쌍방향 ICT 플랫폼 설계 등을 제언하였다.

Keywords

Acknowledgement

이 논문은 강원도의회의 정책연구용역과제로 수행된 김규찬·이세원·정수용(2020) 「강원도 다문화가족 자녀의 안정적 성장지원을 위한 정책연구」 보고서 제5장의 일부 내용을 수정·보완한 것임. 이 논문은 2023년 대한민국 교육부와 한국연구재단의 인문사회분야 신진연구자지원사업의 지원을 받아 수행된 연구임(NRF-2023S1A5A8078989).

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