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The Advantage of an Ethical Supply Chain to Increase Consumer's Attention

  • Namim NA (Department of Korean Culture, Wonkwang University)
  • 투고 : 2023.12.20
  • 심사 : 2024.01.25
  • 발행 : 2024.01.30

초록

Purpose: Through an ethical supply chain, brands not only catch the eye but win over a fan base of consumers who prize credibility and consistency in what they purchase. Currently, the ethical supply chain is no longer just a manufacturing process; it has become a compelling story. It draws people's attention and wins their loyalty. This research study will examine the benefits of an ethical supply chain in attracting consumer attention and building brand loyalty. Research design, data and methodology: For this research study, A detailed method was used to search and analyze relevant articles. Initial searches used set terms in certain databases. Screening criteria were the thorough scrutiny of titles and abstracts to decide their relevance to the study at hand. Thus, to enhance the quality of data, duplicate entries were deleted. Results: Based on the analysis of the prior literature, the results highlight the power of ethical saliency, showing that consumers themselves are looking for and rewarding products that meet their ethical standards. This attention to ethically transparent brands, in turn, encourages more interest and interaction with them. Conclusions: Therefore, practitioners must transmit the firm's ethical standards through all channels of communication-investor relations materials and financial reports alike.

키워드

1. Introduction

In today's competitive market environment, powered as it is by a constant stream of new products and brands all fighting for attention in the spotlight, what looks to be becoming an ever more vital differentiator between mere commercial noisemakers on one hand and true standouts capable of passing this kind challenge with flying colors is quickly adopting ethical standards. And it's something greater than pure virtue signaling or fashion, a sense that consumer behavior has radically changed (He, 2023). Now that in information-rich times, values dictate choice, ethical consumers are proactively looking for brands that fit their ethical concerns (Mostaghel & Chirumalla, 2019). Now, the ethical supply chain is no longer just a manufacturing process; it has become a compelling story. It draws people's attention and wins their loyalty. This research study will examine the benefits of an ethical supply chain in attracting consumer attention and building brand loyalty

This magnetic appeal operates through several mechanisms; trust built through values, the light cast by transparency, organic reach, and positive word-of-mouth spread as a result of emotions engaged via ethical storytelling at all levels consumers to salespeople from procurement staff down (Gardner et al., 2019). Through an ethical supply chain, brands not only catch the eye but win over a fan base of consumers who prize credibility and consistency in what they purchase, making themselves authoritative narrators for positive development at a time when, no matter how creative people are feeling, there is still something missing (Liu et al., 2019). Furthermore, Liu et al. (2019) have pointed out that ethical values gradually take center stage in guiding consumer behavior as consumers focus increasingly on concerns such as social responsibility and environmental protection; they also prefer products conforming to their sense of ethics The drivers behind this trend are illuminated by Mostaghel and Chirumalla, (2019), who identify three key factors: a growing interest in both social and environmental problems, the quest for personal meaning and purpose, easy information access through digital media networks which make corporate transparency possible with simple online searches. Social networking sites use this to their advantage as an important channel of disseminating knowledge about ethical consumption among conscientious consumers.

2. Literature Review

Consumer overlooking goes beyond the end product to the whole supply chain (Hong & Kang, 2022). This requires transparency and honesty, as acknowledged by Cohen and Roussel (2022). Brand quality has gradually become assured through fair labor practices, approaches to the environment, and community relations. It is supported by research like prior study (Latapí Agudelo et al., 2019) indicating a consumer propensity for paying higher prices for ethical goods. For businesses, the implications are profound. Firms need to adapt to this changing landscape by making supply chain transparency and ethical business practices essential parts of their strategies (Freberg, 2020). In fact, if such a party fails to do this, it may suffer injury of various kinds from damaged reputation and boycotts or lose market share (Russo et al., 2019). Embracing ethical values, on the other hand, can build brand loyalty in addition to attracting new customers. It further has the effect of raising overall business performance. The literature makes clear the double-edged sword of ethical consumerism and calls on businesses to put ethics into strategic practice.

Several studies have added to a growing body of evidence that links ethical supply chain practices with an improvement in the standing of brand names. Saleheen and Habib (2022) maintain that firms with strong ethical values enjoy a higher degree of credibility in the eyes of consumers, who consequently are more likely to become loyal patrons as well as enthusiastic mouthpieces for their brands. In keeping with these observations, LeBaron (2021) shows that consumers have greater respect for companies concerned about ethics in the supply chains and see them as being more socially responsible or environmentally conscious than those who are not. This high consumer perception is much more than goodwill. Its value for the brand image is enormous and creates a competitive advantage in the marketplace itself. Altogether, such studies provide further confirmation that ethical conduct occupies a leading role at the base of brand reputation (Macready et al., 2020). not only consumer perception and choice but also the way in which business itself works is influenced by what companies do within their supply chains.

When so many companies are all vying for the customers 'attention, ethical considerations loom large in shaping cognition and decision-making. Berki-Kiss and Menrad (2022) suggests that ethical salience is the degree of attention consumers pay to a particular product because it's closely associated with strong moral values. There are several reasons for this. Products that are ethically aligned incorporate consumers 'own values, thus creating a more robust form of cognition than their less ethical counterparts (El Khatib et al., 2022). Second, ethical signals are heuristics that simplify the decision process and need less cognitive effort. In this age of information glut, that is branded by ethics can emerge amidst all the clutter. Lastly, ethical questions provoke positive emotions such as pride and optimism; with stronger notions of social obligation, the consumer forms an emotional attachment toward the product (Sorum 2020). This multifaceted ethical salience effect emphasizes how much achieving this through the addition of ethics to product branding can assist in capturing and retaining consumers 'attention. In today's increasingly competitive commercial climate, it is an important way for products to jostle for people's attention across every aspect of their lives.

This concept of ethical salience is extended by recent research on "ethical nudges," low-key cues or messages that discreetly alert consumers to a company's good deeds without describing them in great detail (Tan et al., 2022). Some examples of these kinds of nudges include displaying a fair-trade certification, sustainable packaging or showing community engagement activities (Nadeem et al., 2020). Also, ethical nudges exploit cognitive biases like the halo effect whereby a positive connection with some element of something (for instance an action which is seen to be ethically impeccable) underlies perceptions about other elements. What's more, these prods make consumers aware of the ethical ramifications involved in buying a competitor's product (Zimon et al., 2020). They thus nudge customers towards the ethically branded option and reduce the degree to which they perceive it as risky to buy an unethical choice (Freberg, 2020). Such literature emphasizes the fine but firm role ethical nudges can play in guiding consumers 'choices. It also puts forward a proposition that businesses may selectively use ethics as an area of unique advantage to beat their competitors.

Understanding the complicated relationships between attention, choice, and ethical affect in consumer behavior has vital applications for businesses, generating valuable strategic space within which to battle with competitors. Most importantly, companies can take full advantage of ethical considerations by simply incorporating these ideals into brand communications and marketing activities (Abdel-Baset et al., 2019). Part of the process is authenticity, too. Adding ethical considerations to brand image not only draws in ethically minded consumers; it profoundly affects their choices. In addition, businesses can tactically take ethical nudges and sneak cues into product packaging or the design of websites and marketing materials. This method avoids hiding behind the screen while taking advantage of subconscious influence. Understanding that consumers appreciate transparency and authenticity, businesses should adopt transparent communication of ethical operations (Kiss et al., 2019). In illustrating this point, this study highlights that the only way for consumers to really see and believe in ethical influence is secret transparency. Basically, the literature focuses on how companies can extract a lot of value by playing within the overlap between desire (attention) to select and choose while using ethical values as an excellent guide.

Table 1: The Necesity of This Study to Fill Out the Insight into the Current Literature

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3. Methodology

3.1. Search Strategy

Systematic study of the features that point to an ethical supply chain for capturing attention. The paper conforms to PRISMA guidelines for reporting systematic reviews and meta-analyses (Kim & Kang, 2022). Hence, to increase stability and clarity of information, the research followed guidelines for systematic reviews. Searches were conducted on the above databases to collect a comprehensive dataset of references related to consumer attention and ethical supply chains (Hennink, & Kaiser, 2020; Kang, 2021). Thus, to be up to date, the search is widespread and includes academic publications and industry reports of relevant literature over the last ten years.

3.2. Eligibility Criteria

In order to maintain high standards of analysis with relevance, this study followed strict eligibility criteria. All the studies considered in this review were published in high-quality, peer-reviewed journals to ensure that top-quality research would be included (Sarkis-Onofre et al., 2021). A five-year limitation in the past was imposed to maintain timeliness and pertinence to current market developments. This method of exclusive use of papers in English was chosen with the aim of breaking through language barriers, improving accessibility, and resolving fundamental understanding. Moreover, a minimum sample size was required. All of this increased the reliability and generalizability of the findings without sacrificing their accuracy (Kang, 2022; Phommahaxay et al., 2019; Guzak & Kang, 2014). Combined, these eligibility criteria made up a set of standards intended to make sure that only high-quality studies were admitted that explained the subject at hand and could be both easily accessed and understood by large numbers.

3.3. Quality Assessment and Search Methods

A detailed method was used to search and analyze relevant articles. Initial searches used set terms in certain databases. Screening criteria were the thorough scrutiny of titles and abstracts to decide their relevance to the study at hand (Mengist et al., 2020; Kang, 2020). Thus, to enhance the quality of data, duplicate entries were deleted. Studies underwent critical appraisal according to guidelines suitable for systematic reviews. Evaluation criteria covered research design, sample size, and how data was collected, as well as the clarity with which results were reported (Nantharath et al., 2016)

3.4. Data Analysis

Every piece of raw data was subjected to a rigorous analytic process, with scrutiny as the patterns and trends that are critical in discussing how supply chains set up by ethical companies can attract attention from consumers being carefully divided into categories. The analysis was structured to provide in-depth insight into how ethical practices affect brand awareness, consumers 'involvement, and the development of good image associations. The goal of this systematic review was not only to integrate existing information but also, at the same time, to make a nuanced analysis of these data, helping us understand how ethical supply chains can affect consumer attention. The analysis addressed the complexities and examined how these affect consumers 'thinking and activities. It offers theoretical and practical implications with regard to current market relationships.

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Figure 1: PRISMA Statement for this Study

4. Research Findings

4.1. Practices Enhanced Brand Awareness

As indicated in the research results, an ethical supply chain increases brand visibility. With consumers today increasingly conscious of where their products come from, those actively looking for sustainably sourced options will tend to notice and take note of the brands that publicize that they have these responsible practices (Tanveer et al., 2021). If they are good at exchanging information about their ethical initiatives, whether it's safe labor practices or sustainable sourcing, then companies that consumers have deemed to be conscientious in these matters will naturally stand out. However, in today's landscape of conscientious consumption, brands have long since moved beyond the superficial level of brand awareness (von Berlepsch et al., 2022). They now consider a company that can get people to recognize its name within 30 days as having merely opened their mouth and stuck out their tongue at them for good luck, unless it has also satisfied other consumer concerns about values alignment between the product where, they powerful affirmation of company brand awareness, an ethical supply chain is built on trust and transparency (Gurzawska, 2020). This stems from trust and transparency; after all, A clear commitment to responsible practices, transparently communicated, gives rise to precisely this kind of trust (Zimon et al., 2020). It results in a halo effect that confers upon the brand exactly these ingredients; such as transparency, accountability, and social responsibility itself.

A moral supply chain, by appealing to consumers whose values it so closely reflects, becomes a beacon attracting the ethical consumer segment. These consumers actively seek out ethically sourced products (Chauhan et al., 2022). Now, they are attracted by brands that set up shop and publicly announce their ethical operations. Social media and word-of-mouth in ethical circles make this effect carry even further, pushing a brand into people's minds organically. The ethical supply chain is, in fact, a unique differentiator. In today's crowded marketplace, the properly branded emerges from the noise and clinches attention directly. The core idea behind ethical practices itself stimulates interest and curiosity among ethical consumers, causing the websites to gain traffic and social media reach, as well as heightening search results.

Also, the attention received in mainstream media for open and ethical supply chains helps build brand image. More and more, media reports about the companies in these expansive fields of activity enjoying higher value added (Sun et al., 2022). This reporting serves as a gift to every panelist's brand awareness that goes quite beyond their small ethical consumer base. Such positive exposure confers on the brand greater noticeability and so more opportunity to attract a larger audience (Sánchez-Flores et al., 2020). Most importantly, improving brand awareness through a clean supply chain is not temporary. It becomes the basis for future customers 'consumer loyalty to your products and services. Consumers who form a connection with the brand's righteousness may show stronger long-term loyalty, helping give rise to repeat buying or recommendatory reviewing and something as strong as committed customer age groups organically spreading news of your existence (Shekarian et al., 2022). As for an ethical supply chain, it is not only a moral duty of companies to do so but also a forceful mechanism that can bring brand awareness into existence and hold the key to cultivating authenticity with lasting impact in today's conscientious world.

4.2. Transparency and Trust

Within the ever-changing background of consumer tastes, transparency, and truth become key elements molding brand-consumer relations. With this study, we see that transparency is the foundation of trust and attention. The study thus emphasizes that gathering and broadcasting information on the upstream operating environment, difficulties encountered, and ground gained is of great importance in establishing trust as a prerequisite to holding consumer attention (Shafiq et al., 2022). The study acknowledges that today's consumers are unusually discriminating. In this age of environmental awareness, they can easily detect greenwashing attempts. Canned communication not only destroys trust; it leads to slack attention and negative associations with the brand name (Park et al., 2022). Therefore, the research shows us that a self-assured conviction about responsible business conduct all along the supply chain is fundamentally what gives firms enduring trust and captures consumers 'eyes indefinitely.

The study also explores the proposition that transparency and a serious concern for ethical business operations are not just about making pretty words on paper; they provide an important foundation upon which to build relationships with consumer awareness. Greenwashing rebuffs and responsible practices actively pursued are not short-term measures but essential aspects of long-term relationship building. Only through openness and sincerity can firms win trust, forge a deep connection with consumers, or get them intentionally to pay attention, not just in an offhand sort of way but today, tomorrow, and the day after. Such insight points to the power of ethical practices. Ethical action should be considered an indispensable ingredient in fashioning values-based brands and consumer relations.

4.3. Market Differentiation and Competitive Edge

In the fiercely competitive landscape of today, where standing out is a formidable challenge, this study uncovers a potent differentiator that transcends conventional marketing tactics such as adopting an ethical supply chain. This enables companies to attain an edge (Owie, 2019). It captures the attention and loyalty of a highly discerning consumer base that knows what it wants (or doesn't want) in terms of ethical practices, quality control, and safe food production by making choices side-by-side with profitability from saving on costs alone (Latapí Agudelo et al., 2019). As consumers become more than just shoppers, they have turned into values-oriented buyers and are demanding that brands that share their ethical concerns make themselves known. Whether the focus is human rights, environmental sustainability, to fair labor practices, prudent retailers take note and move quickly lest they be left behind in this new age of shopping with a conscience. The focus of this paper is the needs-based rise in demand for responsible products and services.

In a market crowded with substitutes, an ethical supply chain becomes the guiding light, consumers who are keen to seek out ethically sourced options will naturally look for it. It is especially true in industries that have not had ethical considerations, making companies selling ethically sourced products all the more conspicuous (Schinckus et al., 2019). The report shows that ethical branding not only extends beyond empty slogans and greenwashing scams but harbors assurance that progress is also extremely important (Bird, 2022). This transparent disclosure of sourcing procedure can engender trust and affinity, helping shift from the temporary vanity that a brand's sales ensure to forming profound emotional ties with consumers who share ethical values.

4.4. Risk Reduction and Long-term Sustainable Development

Outside of securing consumer attention and enhancing brand credibility, ethical supply chains offer the most critical risk control in a company's sustainable development. If businesses take the time to ensure that ethical operation runs through their entire supply chain, then a foundation for resilience, as well as compliance with disruptive regulation, is built (Enright, 2021). Aiding companies towards future success and longevity. Ethical behavior protects companies against the threat of disruption. Fair labor practices investing in workers reduce strikes and disputes between management and labor (Burgess et al., 2023). Responsible sourcing practices, especially across function and location of source materials and suppliers, can reduce vulnerability to smallsourced functions failing or political upheaval. Even from a self-interested perspective, investing with an eye toward renewable resources not only accords closely with ethical principles but also avoids the twin hazards of climate disruption and resource scarcity. By taking these proactive steps, companies develop responsible supply chains that not only respond to existing problems but also anticipate changes in the shape of globalization.

Table 2: The Findings of the Research

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5. Recommendations for Practitioners

For those involved in supply chain management, gathering ethically sourced materials and producing them responsibly under a sustainable environmental framework is an important emphasis. The integrated method, from sourcing raw materials to operation steps not only makes sure that they meet the consumer expectations but also helps set up a resilient and respectable chain of supplies. Secondly, this study shows the importance of diversification and risk hedging in supply chain strategy. For practitioners, they must proactively take steps to expand the sources of raw materials and source locations in order to minimize vitality risk. It does this by helping companies hone their ability to handle social or environmental problems down the road, which means a more effective and responsive supply chain.

If we talk about marketing and consumer connection, then practitioners have to publicly communicate that they intend to build an ethical supply chain. Ethical stories are introduced into the arena of marketing in tactics, product labels, and corporate communications. Through clear communication, practitioners can get consumers to trust them and raise their perception of the brand's value. Furthermore, research indicates that an ethically-managed supply chain is itself a selling point. If you want to grab this opportunity, practitioners will have to integrate thinking on ethics into brand plans that involve the responsibility aspect of differentiation. Not only does this technique set the brand apart in its market. It also echoes ethical consumers who take such factors into account to some degree when making their buying decisions.

As for regulatory compliance and corporate governance, practitioners must be preemptive. They have to stay up on rapidly changing regulations in ethics sourcing; they need a sound system of thought monitoring in place as well. Thus, through preemptive compliance with such standards, companies can avoid legal risks and make clear that they've adopted responsible corporate governance. Moreover, ethical measures should be introduced; practitioners must not only satisfy the current standards for compliance but also immerse ethics throughout their companies. This perspective, which takes in the whole picture at once, is useful not only for adapting to current regulations but also for anticipating further changes. Ethics Within the scaffolding of compliance with regulations and standardization of procedures, practitioners should serve a leading role in creating an ethical corporate culture that will promote sustainable development.

As the ethical basis for their organizations, practitioners have an important role in complying with regulations and the well-managed governance of companies. Staying on top of changing regulations concerning ethical sourcing and supply chain methods is essential in order to maintain constant vigilance and avoid legal risks. Those taking the initiative to follow these standards also create a culture of openness and accountability (Enright, 2021). Besides, it is necessary to integrate ethical operations into the company's normal management. Doing this means not only accomplishing what the regulators require now but also repositioning the company to be prepared for whatever it may face in future regulations. Thus, those who aim to make the corporate culture more ethical are building a normative foundation upon which sustainable, responsible business practices take root.

Moving toward long-term sustainability and stakeholder relationships, practitioners should understand that ethical supply chain practices are closely related to brand reputation. Investing in ethics is one way to generate loyal consumers, positive word-of-mouth advertising, and strong brand equity. Moreover, ethical supply chain operations are in line with the wishes of socially responsible investors. But to use this, practitioners must transmit the firm's ethical standards through all channels of communication-investor relations materials and financial reports alike. This not only improves financial stability but also fits well with the trend of ethical investment among investors who attach importance to environmental impact and corporate ethics.

6. Limitations

As such, this research provides many interesting observations about the potential of ethical supply chains as a means for firms to attract consumers' attention. However, the challenges of generalizability and sample size raise questions about the external validity of study results. The enormous differences that may exist between research conducted within a given population or setting (or even involving different brands) and research carried out in diverse industries or with consuming groups mean that specific contexts almost inevitably affect outcome variables to differing extents. Furthermore, more than just replicability is needed. The research design and methodology may not translate directly to other contexts; therefore, the question of applicability also arises.

Measuring consumer attention, a complex task, has possible limitations on methodology that may affect the interpretation of results. Recognizing that other factors besides ethical supply chains, like brand awareness and marketing or product features, affect consumer attention is definitely a problem. The study's examination of ethical supply chains depends on a certain definition of what constitutes an ethically run business, which might have limited scope and applicability as surface models for many different consumer groups in various cultural contexts. Future research on the ethical dimensions needs a wider focus on using more objective measures in order to achieve an all-embracing and accurate assessment.

7. Conclusions

This research has looked extensively at the link between ethical supply chains and consumer awareness. It offers businesses insights into today's environment of sensitive consumers. The results highlight the power of ethical saliency, showing that consumers themselves are looking for and rewarding products that meet their ethical standards. This attention to ethically transparent brands, in turn, encourages more interest and interaction with them. The study explores the power of ethical nudges, which are not only so subtle as to be almost invisible but also have such a strong influence that they change people's minds; it examines how trust is fundamental in getting and keeping attention for an extended period; and finally demonstrates through examples why ethics can motivate even followers into action. It shows just how penetrating Ethical business practices could be a crucial point of differentiation, helping to enable companies in an increasingly competitive marketplace.

However, the path towards a better ethical future also comes with difficulties. For instance, research evolves to overcome limitations in generalizability and accuracy of measurement as well as subjectivity aspects of ethical perception. Ethical supply chains require further studies of the mid-term and long-term effects, as well as socially responsible development. And it's necessary to keep up with changes in consumer values and technological progress through nonstop researching and adapting. Although these are formidable obstacles, the unmistakable social importance of ethical supply chains is not merely a way to snag consumer interest. The point goes far deeper--to creating sustainable and fair societies for us all. As such, this research can function as a proving ground for further investigation and cooperation. It is both necessary and insufficient to encourage companies to avoid unethical practices out of principle only; the challenge lies in how these firms are able to make ethics an effective means toward long-term success. This call to action reaches out even further to scientists, who are asked not only to study the ins and outs of ethical supply chains in greater detail but also refine methodologies for carrying it out and fill existing gaps so that they can provide companies with concrete steps on how to go about moralizing their operations. A future driven by conscious consumerism, responsible business practice, and a lucrative marketplace for good.

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