정보교육학회논문지 (Journal of The Korean Association of Information Education)

  • 제27권4호
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  • Pages.425-432
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  • 2023
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  • 1229-3245(pISSN)
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  • 2733-8428(eISSN)
한국정보교육학회 (Korea Association of Information Education)
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인공지능 기반의 초등학생용 상담 챗봇 개발 및 효과성 검증

Development of Artificial Intelligence-based Counseling Chatbot for Elementary School Students and Verification of Effectiveness

  • 투고 : 2023.05.08
  • 심사 : 2023.07.21
  • 발행 : 2023.08.31
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초록

인공지능 기술의 발전으로 챗봇은 단순한 테스크 업무에서 심리적인 측면을 다룰 수 있을 정도로 빠르게 발전하였다. 자연스러운 상호작용이 가능해진 상담 챗봇들은 전통적인 상담방식이 갖는 시간적·공간적·비용적 한계점들을 보완할 수 있다. 본 연구에서는 불안으로 인한 심리적 어려움을 겪는 초등학생을 대상으로 활용할 수 있는 상담 챗봇을 개발하고 그 효과성을 검증하고자 하였다. 상담 대화를 수집하여 상담 대화 데이터셋을 구성하였고, 이를 토대로 트랜스포머 모델 기반의 상담 챗봇을 개발하였다. 개발된 상담 챗봇을 초등학생들에게 적용한 결과, 학생들의 불안 수준에 유의한 차이가 나타났다. 향후 이 연구의 결과를 통해 개발된 상담 챗봇의 대화 모델 성능개선을 통해 학생들의 심리정서적인 측면에서 긍정적인 도움을 제공할 수 있을 것으로 기대한다.

With the development of artificial intelligence technology, chatbots have developed rapidly enough to handle psychological and emotional aspects in simple tasks. Counseling chatbots that enable natural interaction overcome the temporal, spatial, and cost limitations of traditional counseling methods to enable effective treatment for clients. In this study, we tried to develop a chatbot that can be used for children suffering from depression in elementary school and verify its effectiveness. A chatbot was developed as a transformer model by collecting counseling cases through a literature survey and constructing a dataset. As a result of applying the developed chatbot to elementary school students for four weeks, it was found that the anxiety level of students decreased to a significant extent. Through the results of this study, chatbots developed based on counseling data can help students' psychological and emotional aspects, and it is expected to show greater effects through improved performance of future models.

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