Journal of the Korean Society for Library and Information Science (한국문헌정보학회지)

Korean Society For Library And Information Science (한국문헌정보학회)
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A Study on the Analysis and Expansion Plan of Public Library Services in the COVID-19 Pandemic

코로나19에 대응하는 공공도서관 서비스 분석 및 확대방안 연구

  • 오선경 (중부대학교 문화콘텐츠학부 문헌정보학전공)
  • Received : 2023.07.27
  • Accepted : 2023.08.16
  • Published : 2023.08.31
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Abstract

The COVID-19 pandemic has significantly changed the landscape of knowledge and information services that public libraries around the world have been providing since modern times. In particular, as social distancing has become routine, the contraction of cultural activities and the shift to online platforms have negatively impacted library visitation and use services, greatly reducing borrowing and reading, use of spaces and facilities, interlibrary loan services, program operations, and outreach services. Therefore, this study investigated and analyzed the current status of services provided by public libraries in Korea and abroad in response to COVID-19, and proposed practical ways to improve and expand services in response to COVID-19 based on the results of a survey of librarians' perceptions. Specifically, these include improving the online reservation system for reading and borrowing services and developing and providing various outreach services, acquiring and expanding electronic resources, expanding online program services (reading, culture, lifelong learning, etc.), strengthening library services for vulnerable populations, providing information portal services related to new infectious diseases, strengthening facilities and space provision services, preparing infectious disease response guidelines, and providing education and training to strengthen librarians' capabilities.

코로나19 팬데믹은 근대 이래로 지구촌 공공도서관이 수행해 왔던 지식정보서비스 지형을 크게 변화시켰다. 특히 사회적 거리두기가 일상화되면서 문화활동의 위축과 온라인 플랫폼으로의 이동은 도서관 방문·이용서비스에 부정적인 영향을 주었고 대출과 열람, 공간과 시설 이용, 상호대차서비스, 프로그램 운영, 아웃리치서비스 등을 크게 위축시켰다. 이에 본 연구는 코로나19를 계기로 국내외 공공도서관이 제공하는 서비스 현황을 조사·분석하고, 사서의 인식을 설문조사한 결과를 반영하여 코로나19에 대응하는 실제적인 서비스 개선 및 확대 방안을 제안하였다. 구체적으로 살펴보면, 열람 및 대출서비스를 위한 온라인 예약시스템 개선 및 다양한 아웃리치서비스 개발·제공, 전자자료 확보 및 서비스 확대, 온라인 프로그램 서비스(독서, 문화, 평생학습 등) 확대, 지식정보 취약계층을 위한 도서관서비스 강화, 신종 감염병 관련 정보 포털서비스 제공, 시설과 공간 제공서비스 강화, 감염병 대응지침 마련과 사서 역량강화를 위한 교육·훈련 제공 등이 있다.

Keywords

Acknowledgement

이 논문은 2020년 대한민국 교육부와 한국연구재단의 지원을 받아 수행된 연구임 (NRF-2020S1A5B5A17090689).

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