한국전자통신학회논문지 (The Journal of the Korea institute of electronic communication sciences)

한국전자통신학회 (Korea Institute of Electronic Communication Science)
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인공지능 챗봇 발전에 따른 AI 리터러시 필요성 연구

A Study on The Need for AI Literacy According to The Development of Artificial Intelligence Chatbot

  • 이철승 (광주여자대학교 AI융합학과) ;
  • 백혜진 (광주여자대학교 교양과정부)
  • Cheol-Seung Lee (Dept. of AI Convergence, Kwangju women's University) ;
  • Hye-Jin Baek (Dept. of Liberal Arts, Kwangju women's University)
  • 투고 : 2023.04.21
  • 심사 : 2023.06.17
  • 발행 : 2023.06.30
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초록

인공지능 융합기술 중 Chatbot은 인공지능 기반의 대화형 시스템이며, 인간과의 상호작용을 제공할 수 있는 시스템을 말한다. 챗봇의 발전으로 NLP, NLU 그리고 NLG로 발전하게 되면서, 챗봇이 재조명되고 있다. 하지만 인공지능 챗봇은 학습한 데이터에 따라 편향된 정보를 제공할 수 있고, 프라이버시 침해, 사이버 보안의 우려를 비롯한 심각한 피해를 줄 수 있으며, 이에 인공지능 기술의 이해와 효과적이고 책임감 있게 사용할 수 있는 능력인 AI 리터러시 함양이 필수적임을 제시했다. 인공지능의 지속적인 진화와 보편화에 따라, AI 리터리시 역시 범위를 확장하며 새로운 영역을 포함하게 될 것이다. 본 연구는 인공지능 기술에 대한 경각심을 일깨우고, 인간의 AI 리터러시 역량 함양을 통해 기술에 매몰되지 않는 인간 존중의 기술 사용을 제안하는데 그 의의가 있다고 하겠다.

Among artificial intelligence convergence technologies, Chatbot is an artificial intelligence-based interactive system and refers to a system that can provide interaction with humans. Chatbots are being re-examined as chatbots develop into NLP, NLU, and NLG. However, artificial intelligence chatbots can provide biased information based on learned data and cause serious damage such as privacy infringement and cybersecurity concerns, and it is essential to understand artificial intelligence technology and foster AI literacy. With the continued evolution and universalization of artificial intelligence, AI Literacy will also expand its scope and include new areas. This study is meaningful in raising awareness of artificial intelligence technology and proposing the use of human respect technology that is not buried in technology by cultivating human AI literacy capabilities.

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과제정보

본 연구 결과는 2023학년도 광주여자대학교 교내연구비 지원에 의하여 연구되었음(KWU23-055)

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