DOI QR코드

DOI QR Code

A study on the Effect of Superior Leadership and Emotional Support of Co-workers on Task Performance through Performance Evaluation Fairness and Self-Efficacy

상사 리더십과 동료의 정서적 지원이 성과평가 공정성과 자기효능감을 통하여 과업 성과에 미치는 영향 연구

  • 신일철 (대전대학교 대학원 융합컨설팅학과) ;
  • 서영욱 (대전대학교 대학원 융합컨설팅학과)
  • Received : 2022.04.28
  • Accepted : 2022.06.07
  • Published : 2022.06.28

Abstract

This study tried to examine the relationship between superior leadership and emotional support from co-workers on task performance through performance evaluation fairness and self-efficacy in order to find factors that affect the task performance of a company in an uncertain market environment. For this purpose, 500 copies of questionnaire data were collected from corporate employees, and the research hypothesis was verified using Smart PLS 3.0. As a result of the study, superior leadership and emotional support from co-workers showed a positive (+) effect individually on the fairness of employee performance evaluation, Performance evaluation fairness showed a positive (+) effect on self-efficacy. Through this study, it was found that the fairness and self-efficacy of the performance evaluation accepted by employees affects work performance, providing a theoretical foundation for subsequent researchers. Practical implications are suggested to inspire employees to take on a challenge by managing them properly. In future research, based on the results of this study, various studies are needed on the factors that an organization must have for task performance.

본 연구는 불확실한 시장환경에서 기업의 과업 성과에 영향을 미치는 요인을 찾기 위해 상사 리더십과 동료의 정서적 지원이 성과평가 공정성과 자기효능감을 통하여 과업 성과에 미치는 영향 관계를 살펴보고자 하였다. 이를 위하여 기업 직원들을 대상으로 500부의 설문 자료를 수집하였고, Smart PLS 3.0을 사용하여 연구 가설을 검증하였다. 연구 결과 상사 리더십과 동료의 정서적 지원이 직원들의 성과평가 공정성에 개별적으로 정(+)의 영향을 나타내었고, 성과평가 공정성은 자기효능감에 정(+)의 영향을 나타내었다. 본 연구를 통하여 직원들이 받아들이는 성과평가 공정성과 자기효능감이 업무성과에 영향을 미친다는 것을 밝혀내서 후속 연구가들에게 이론적 토대를 제공해 주었고, 기업에서는 업무성과를 높이기 위해서는 인사제도인 성과평가 공정성을 관리하여 직원들의 도전 의식을 고취 시켜야 한다는 실무적 시사점을 제시하였다. 향후 연구에서는 본연구 결과를 바탕으로 과업 성과를 위해 조직이 갖추어야 할 요인에 대한 다양한 연구가 필요하다.

Keywords

References

  1. J. Borocki, M. Radisic, W. Sroka, J. Greblikaite, and A. Androniceanu, "Methodology for strategic posture determination of SMEs," Inzinerine Ekonomika-Engineering Economics, Vol.30, No.3, pp.265-277, 2019.
  2. E. Lazega and P. E. Pattison, "Multiplexity, generalized exchange and cooperation in organizations: A case study," Social Networks, Vol.21, pp.67-90, 1999. DOI: 10.1016/S0378-8733(99)00002-7
  3. W. E. Allen, "Leadership Theory: A Different Conceptual Approach," Journal of Leadership Education, Vol.17, No.2, 2018. DOI:10.12806/V17/I2/T1
  4. Z. W. Oberfield, "Public Management in Time: A Longitudinal Examination of the Full Range of Leadership Theory," Journal of Public Administration Research and Theory, Vol.24, No.2, pp.407-429, 2014. DOI: 10.1093/jopart/mus060.
  5. B. J. Avolio, R. J. Reichard, S. T. Hannah, F. O. Walumbwa, and A. Chan, "A Meta-Analytic Review of Leadership Impact Research: Experimental and Quasi-Experimental Studies," The Leadership Quarterly, Vol.20, No.5, pp.764-784, 2009. DOI: 10.1016/j.leaqua.2009.06.006.
  6. J. R. Methot, J. A. Lepine, N. P. Podsakoff, and J. S. Christian, "Are workplace friendships a mixed blessing? Exploring tradeoffs of multiplex relationships and their associations with job performance. Personnel psychology," Vol.69, No.2, pp.311-355, 2016. DOI:https://doi.org/10.1111/peps.12109
  7. A. Bandura, "The explanatory and predictive scope of self-efficacy theory," Journal of social and clinical psychology, Vol.4, No.3, pp.359-373, 1986. DOI:https://doi.org/10.1521/jscp.1986.4.3.359
  8. E. Sherman, A. Mathur, and R. B. Smith, "Store environment and consumer purch ase behavior: mediating role of consumer emotions," Psychology & Marketing, Vol.14, No.4, pp.361-378, 1997. https://doi.org/10.1002/(SICI)1520-6793(199707)14:4<361::AID-MAR4>3.0.CO;2-7
  9. R. P. Bagozzi, Principles of Marketing Management, Science Research Association, 1986.
  10. R. M. Baron and D. A. Kenny, "The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations," Journal of Personality and Social Psychology, Vol.51, No.6, pp.1173-1182, 1986. https://doi.org/10.1037/0022-3514.51.6.1173
  11. I. PANCASILA, S. HARYONO, and B. A. SULISTYO, "Effects of work motivation and leadership toward work satisfaction and employee performance: Evidence from Indonesia," The Journal of Asian Finance, Economics and Business, Vol.7, No.6, pp.387-397, 2020. DOI:https://doi.org/10.1016/j.cedpsych.2019.02.003
  12. R. Chordiya, M. Sabharwal, and R. P. Battaglio, "Dispositional and organizational sources of job satisfaction: a cross-national study," Public Management Review, Vol.21, No.8, pp.1101-1124, 2019. DOI:https://doi.org/10.1080/14719037.2018.1544274
  13. 구정모, "조직구성원의 성과평가 공정성 지각, 직무복잡도, 목표 지향성의 관계 분석," 사회과학연구, Vol.25, No.3, pp.95-120, 2018.
  14. 이재훈, 최익봉, "조직공정성, 신뢰, 조직유효성 간의 관련성에 관한 연구," 인사조직연구, Vol.12, No.1, pp.92-132, 2004.
  15. G. E. Fryxell and M. E. Gordon, "Workplace justice and job satisfaction as predictors of satisfaction with union and management," Academy of management Journal, Vol.32, No.4, pp.851-866, 1989. https://doi.org/10.2307/256571
  16. M. M. Gielnik, R. Bledow, and M. S. Stark, "A dynamic account of self-efficacy in entrepreneurship," Journal of Applied Psychology, Vol.105, No.5, p.487, 2020. DOI:https://psycnet.apa.org/doi/10.1037/apl0000451
  17. K. Pekkala and W. van Zoonen, "Work-related social media use: The mediating role of social media communication self-efficacy," European Management Journal, Vol.40, No.1, pp.67-76, 2022. DOI:https://doi.org/10.1016/j.emj.2021.03.004
  18. J. C. Hong, X. Liu, W. Cao, K. H. Tai, and L. Zhao, "Effects of Self-Efficacy and Online Learning Mind States on Learning Ineffectiveness during the COVID-19 Lockdown," Educational Technology & Society, Vol.25, No.1, pp.142-154, 2022. DOI: https://doi.org/10.5465/256571
  19. A. Bandura, "Self-Efficacy: Toward a Unifying Theory of Behavioral Change," Psychological Review, Vol.84, No.2, pp.191-215, 1977. DOI: 10.1037/0033-295X.84.2.191.
  20. A. Bandura and D. H. Schunk, "Cultivating Competence, Self-Efficacy, and Intrinsic Interest through Proximal Self-Motivation," Journal of Personality and Social Psychology, Vol.41, No.3, pp.586-598, 1981. DOI: 10.1037/0022-3514.41.3.586.
  21. M. H. Kim, H. G. Shin, and C. W. Moon, "Individual-job fit and task and contextual performance: Focusing on the moderating effect of task importance and autonomy," Human Resources Organization Research, Vol.20, No.1, pp.93-128, 2012.
  22. R. K. Chiu and F. A. Kosinski Jr., "The Role of Affective Dispositions in Job Satisfaction and Work Strain: Comparing Collectivist and Individualist Societies," International Journal of Psychology, Vol.34, No.1, pp.19-28, 1999. DOI: 10.1080/002075999400078.
  23. R. Chordiya, M. Sabharwal, and D. Goodman, "Affective Organizational Commitment and Job Satisfaction: A Cross-National Comparative Study," Public Administration, Vol.95, No.1, pp.18-195. 2017. DOI: 10.1111/padm.12306.
  24. P. Kampkotter, "Performance Appraisals and Job Satisfaction," The International Journal of Human Resource Management, Vol.28, No.5, pp.750-774, 2017. DOI: 10.1080/09585192.2015.1109538.
  25. B. Shamir, R. J. House, and M. B. Arthurm, "The Motivational Effects of Charismatic Leadership: A Self-Concept Based Theory," Organization Science, Vol.4, No.4, pp.577-594, 1993. DOI: 10.1287/orsc.4.4.577.
  26. L. B. Andersen, A. Boesen, and L. H. Pedersen, "Performance in Public Organizations: Clarifying the Conceptual Space," Public Administration Review, Vol.76, No.6, pp.852-862, 2016. DOI: 10.1111/puar.12578.
  27. J. D. Lewis and A. Weigert, "Trust as a social reality," Social forces, Vol.63, No.4, pp.967-985, 1985. DOI:https://doi.org/10.1093/sf/63.4.967
  28. Y. Ren, R. Kraut, S. Kiesler, and P. Resnick, "Encouraging commitment in online communities," Building successful online communities: Evidence-based social design, pp.77-124, 2012.