Journal of the Korea Institute of Information and Communication Engineering (한국정보통신학회논문지)

The Korea Institute of Information and Commucation Engineering (한국정보통신학회)
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Interface Design for Service Improvement of Unmanned Ordering Device to the Digital Underprivileged

디지털 소외계층의 무인주문기기 서비스 향상을 위한 인터페이스 설계

  • Oh, Am-Suk (Department of Digital Media Engineering, Tongmyong University)
  • Received : 2022.10.12
  • Accepted : 2022.10.13
  • Published : 2022.11.30
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Abstract

This paper proposes an improvement system for the marginalized digital underprivileged of these services due to the lack of intuition and usability for the recently increasing number of unmanned ordering devices' interfaces and device environments. The problem with kiosk service is that it lacks intuition among design principles and cannot be used by wheelchair passengers in environments that meet general standing standards. To solve this problem, we propose a service that can use kiosk-like environments on mobile devices by photographing QR codes with mobile devices. As a result of the experiment, people in their 20s did not experience difficulties in using the existing kiosk model, but in the case of the elderly, it was difficult to use the kiosk, so they asked for help. The improved kiosk model was carried out in their 20s without difficulty, and the results showed that it was carried out without difficulty even in the case of the elderly.

본 논문에서는 최근 증가하는 무인주문기기의 인터페이스 및 기기 환경에 대한 직관력과 사용성 부족으로 인해 이러한 서비스의 소외된 디지털 소외계층을 위한 개선체계를 제안한다. 키오스크 서비스의 문제점은 디자인 원칙 중 직관력이 부족하고 일반적인 입석 기준에 맞는 환경에서 휠체어 승객 등이 사용할 수 없다는 점이다. 이를 해결하기 위해 모바일 기기로 QR코드를 촬영하여 키오스크와 같은 환경을 이용할 수 있는 서비스를 제안한다. 실험 결과 기존의 키오스크 모델 이용에서는 20대는 어려움을 겪지 못했으나 고령층의 경우에는 키오스크의 이용이 어려워 도움을 요청하는 결과가 나왔다. 개선된 키오스크의 모델은 20대는 어려움이 없이 진행 하였고, 고령층의 경우에서도 어려움 없이 진행 하는 결과가 나왔다.

Keywords

Acknowledgement

This research was supported by the BB21plus funded by Busan Metropolitan City and Busan Institute for Talent & Lifelong Education(BIT)

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