융합정보논문지 (Journal of Convergence for Information Technology)

중소기업융합학회 (Convergence Society for SMB)
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종합병원 간호사의 감정노동과 회복 탄력성이 조직몰입에 미치는 영향

The Effect of Emotional Labor and Resilience on Organizational Commitment of General Hospital Nurses

  • 투고 : 2021.05.03
  • 심사 : 2021.07.20
  • 발행 : 2021.07.28
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초록

본 연구는 종합병원 간호사의 감정노동, 회복 탄력성, 및 조직몰입을 파악하고, 조직몰입에 영향하는 요인을 파악하고자 하였다. G시 종합병원 간호사 180명을 대상으로 구조화된 설문지를 이용하여 2020년 6월 7일부터 7월 16일 까지 자료를 수집하였으며 기술통계, t-test, ANOVA 및 다중회귀분석으로 분석하였다. 대상자의 감정노동은 평균 3.21±0.06점, 회복 탄력성은 평균 3.32±0.48점 이었으며 조직몰입은 평균 3.16±0.46점 이었다. 조직몰입에 영향을 미치는 요인은 간호직 만족도, 임상근무 총 경력, 회복 탄력성으로 나타났으며 39%의 설명력을 나타냈다. 이는 간호사의 조직몰입을 증진하기 위해서는 간호직 만족도 및 회복 탄력성을 높일 수 있는 간호조직과 병원 차원에서의 프로그램 개발 및 다양한 전략이 필요함을 함의한다.

The purpose of this study was to investigate emotional labor, resilience and organizational commitment and to identify affecting factors of organizational commitment on hospital nurses. The subjects consisted of 180 general hospital nurse in the G city. The variables were measured using questionnaires, analyzed using t-test, ANOVA, Pearson's Correlation Coefficient and multiple regression analysis. The average score of emotional labor was 3.21±0.06, resilience was 3.32±0.48, and organizational commitment was 3.16±0.46. The factors influencing on organizational commitment were the satisfaction of the nursing job, total work experience, and resilience. The explanation of organizational commitment was 39%. These results suggest that it is necessary to develop promotion program and stratiges to improve nursing job satisfaction and resilience at the nursing organization and hospital level.

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참고문헌

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