중환자간호학회지 (Journal of Korean Critical Care Nursing)

  • 제14권2호
  • /
  • Pages.57-69
  • /
  • 2021
  • /
  • 2005-212X(pISSN)
  • /
  • 2671-8634(eISSN)
한국중환자간호학회 (Korean Society of Critical Care Nursing)
권호 표지
DOI QR코드

DOI QR Code

임상 간호사의 직장 내 괴롭힘, 공감능력, 회복탄력성이 직무만족에 미치는 영향

Effects of Clinical Nurses' Workplace Bullying, Empathic Ability, and Resilience on Job Satisfaction

  • 투고 : 2021.05.16
  • 심사 : 2021.06.10
  • 발행 : 2021.06.30
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

Purpose : The purpose of this study was to understand the relationship between workplace bullying, empathic ability, resilience, and job satisfaction to provide basic data for the development of programs and education aimed at improving nurses' job satisfaction. Methods : Data were collected through a structured questionnaire disseminated to nurses working in general hospitals. A total of 226 questionnaires were used for the analysis. We analyzed the data using descriptive statistics, an independent t-test, a one-way ANOVA, Pearson's correlation coefficient, and a stepwise multiple regression analysis. Results : Nurses' job satisfaction showed a significant positive correlation with empathic ability and resilience and a significant negative correlation with workplace bullying. Additionally, resilience, workplace bullying, empathic ability, religion, and the hope of moving to another department were significant factors affecting job satisfaction. The explanatory power of these variables for job satisfaction was 41.0%. Conclusion : To improve job satisfaction, a strategy to lower workplace bullying and increase empathic ability and resilience is necessary. The results of this study suggest the need for further research to develop educational programs for nurses to strengthen their empathic ability and resilience.

키워드

참고문헌

  1. Moon SJ, Han SS. A predictive model on turnover intention of nurses in Korea. Journal of Korean Academy of Nursing. 2011;41(5):633-41. http://dx.doi.org/10.4040/jkan.2011.41.5.633
  2. Kim JK, Kim MJ. A review of research on hospital nurses' turnover intention. Journal of Korean Academy of Nursing Administration. 2011;17(4):538-50. https://doi.org/10.11111/jkana.2011.17.4.538
  3. Caricati L, Sala RL, Marletta G, Pelosi G, Ampollini M, Fabbri A, et al. Work climate, work values and professional commitment as predictors of job satisfaction in nurses. Journal of Nursing Management. 2013;22(8):984-94. http://dx.doi.org/10.1111/jonm.12079
  4. Han KS, Park Y, Kim SR. The influence of stressrelated personality traits, hardiness, and burnout on job satisfaction in nurse. Journal of the Korean Society of Stress Medicine. 2011;19(1):79-87.
  5. Han MR, Gu JA, Yoo IY. Influence of workplace bullying and leader-member exchange on turnover intention among nurses. Journal of Korean Academy of Nursing Administration. 2014;20(4):383-93. https://doi.org/10.11111/jkana.2014.20.4.383
  6. Gu M, Cheon J, Seo YN, Jeong S. Prevention of workplace bullying among women workers: survey analysis and policy suggestions. Korea Women's Development Institute Report. Seoul: Korea Women's Development Institute, 2015 October. Report No.: TRKO201600001097
  7. Etienne E. Exploring workplace bullying in nursing. Workplace Health and Safety. 2014;62(1):6-11. https://doi.org/10.1177/216507991406200102
  8. Obeidat RF, Qan'ir1 Y, Turaani H. The relationship between perceived competence and perceived workplace bullying among registered nurses: a cross sectional survey. International Journal of Nursing Studies. 2018;88:71-8. https://doi.org/10.1016/j.ijnurstu.2018.08.012
  9. Baillien E, De Cuyper N, De Witte H. Job autonomy and workload as antecedents of workplace bullying: a two-wave test of Karasek's job demand control model for targets and perpetrators. Journal of Occupational and Organizational Psychology. 2011;84(1):191-208. https://doi.org/10.1348/096317910X508371
  10. Berry PA, Gillespie GL, Gates D, Schafer J. Novice nurse productivity following workplace bullying. Journal of Nursing Scholarship. 2012;44(1):80-7. https://doi.org/10.1111/j.1547-5069.2011.01436.x
  11. Lee Y, Lee M. Development and validity of workplace bullying in nursing-type inventory (WPBN-TI). Journal of Korean Academy of Nursing. 2014; 44(2):209-18. http://dx.doi.org/10.4040/jkan.2014.44.2.209
  12. Yun S, Kang J. Factors affecting workplace bullying in Korean hospital nurses. Korean Journal of Adult Nursing. 2014;26(5):553-62. https://doi.org/10.7475/kjan.2014.26.5.553
  13. Park SH. An experimental study on empathy in relation to the altruistic behavior [dissertation]. Seoul: Seoul National University; 1994. p. 25-51.
  14. Guan R, Jin L, Qian M. Validation of the empathy quotient - short form among Chinese healthcare professionals. Social Behavior and Personality. 2012;40 (1):75-84. https://doi.org/10.2224/sbp.2012.40.1.75
  15. Chun KJ, Choi JH, Lim YR, Lee SO, Chang CL, Kim SS. The effects of both shift work and non-shift work nurses' empathy on life and job satisfaction. The Journal of the Korea Contents Association. 2021;17(3):261-73. http://dx.doi.org/10.5392/JKCA.2017.17.03.261
  16. Kim JH. Resilience: a pleasant secret that turns trials into luck. Gyounggido Goyang: Wisdom House; 2011. p. 18-9.
  17. Tusaie K, Dyer J. Resilience: a historical review of the construct. Holistic Nursing Practice. 2004;18(1): 3-10. http://dx.doi.org/10.1097/00004650-200401000-00002
  18. Jackson D, Firtko A, Edenborough M. Personal resilience as a strategy for surviving and thriving in the face of workplace adversity: a literature review. Journal of Advanced Nursing, 2007;60(1):1-9. http://dx.doi.org/10.1111/j.1365-2648.2007.04412.x
  19. Kim BN, Oh HS, Park YS. A study of nurses' resilience, occupational stress and satisfaction. Korean Journal of Occupational Health Nursing. 2011;20(1):14-23. https://doi.org/10.5807/KJOHN.2011.20.1.014
  20. Moon IO, Park SK, Jung JM. Effects of resilience on work engagement and burnout of clinical nurses. Journal of Korean Academy of Nursing Administration. 2013;19(4):525-35. http://dx.doi.org/10.11111/jkana.2013.19.4.525
  21. Shin JH, Lee CH, Lee JS, Han HS, Back MK, Kim MS, et al. A study on the interpersonal relationship, resilience and happiness index of nurses in general hospitals. The Journal of Korean Nursing Research. 2018;2(1):37-46.
  22. Park SY, Kwon Y, Park YS. Resilience and organizational socialization in new nurses. The Journal of the Korea Contents Association. 2015;15(2): 324-32. http://dx.doi.org/10.5392/JKCA.2015.15.02.324
  23. Lee EJ, Lee ES. Job stress and job satisfaction of the nurses in comprehensive nursing service units and the nurses in general units. Journal of the Korea Convergence Society. 2020;11(3):351-60. http://dx.doi.org/10.15207/JKCS.2020.11.3.351
  24. Nam HA. Exploration of the relations with emotional labor of clinical nurses, social support, and job satisfaction. Journal of the Korean Society for Wellness. 2014;11:69-79.
  25. Ryu YO, Ko E. Influence of emotional labor and nursing professional values on job satisfaction in small and medium-sized hospital nurses. Journal of Korean Academy of Fundamentals of Nursing. 2015;22(1):7-15. https://doi.org/10.7739/jkafn.2015.22.1.7
  26. Jeong YH, Lee CS, Choe HN, Park JY. Emotional labor, job satisfaction and turnover intention of nurses in the regional general hospital. The Journal of the Korea Contents Association. 2016;16(1): 708-19. http://dx.doi.org/10.5392/JKCA.2016.16.01.708
  27. Byeon MML, Lee YM, Park HJ. Resilience as a moderator and mediator of the relationship between and emotional labor and job satisfaction among nurses working in ICUs. Journal of Korean Critical Care Nursing. 2019;12(3):24-34. http://dx.doi.org/10.34250/jkccn.2019.12.3.24
  28. Seo MS, Kim JH. Effect of workplace bullying, job satisfaction and self-esteem on turnover intention in clinical nurses. Journal of the Korean Society for Wellness. 2017;12(2):105-15. https://doi.org/10.21097/ksw.2017.05.12.2.105
  29. Davis MH. Measuring individual differences in empathy: evidence for multidimensional approach. Journal of Personality and Social Psychology. 1983; 44(1):113-26. https://doi.org/10.1037//0022-3514.44.1.113
  30. Connor KM, Davidson JRT. Development of a new resilience scale: the Connor-Davidson Resilience Scale (CD-RISC). Depression and Anxiety, 2013;18(2) 76-82. http://dx.doi.org/10.1002/da.10113
  31. Baek HS. Reliability and validity of the Korean version of the Connor-Davidson Resilience Scale (K-CD-RISC) [dessertation]. Daejon: Eulji University; 2010. p. 11-6.
  32. Slavitt DB, Stamps PL, Piedmont EB, Hasse AM. Nurses' satisfaction with their work situation. Nursing Research. 1978;27(2):114-20.
  33. Park SA, Yun SN. Measurement of job satisfaction of nurses and health workers in health centers. Journal of Korean Academy of Nursing. 1992;22(3):316-24.
  34. Kim MS. Influence of career ladder system on nursing performance, job satisfaction, organizational commitment, turnover intention [dissertation]. Seoul: Seoul National University; 2013. p. 25.
  35. Han EH, Ha Y. Relationships among self-esteem, social support, nursing organizational culture, experience of workplace bullying, and consequence of workplace bullying in hospital nurses. Journal of Korean Academy of Nursing Administration. 2016; 22(3):303-12. http://dx.doi.org/10.11111/jkana.2016.22.3.303
  36. Im YS, Kim JH, Kwon HJ. Relationships among bullying in workplace, burnout, and emotional intelligence of Korean physician assistant (PA) Nurses. The Journal of the Korea Contents Association. 2016;16(2):703-13. http://dx.doi.org/10.5392/JKCA.2016.16.02.703
  37. Lee HJ, Min HD. The influential factors on compassion fatigue in hospital nurses. The Journal of Muscle and Joint Health. 2014;21(3):236-45. http://dx.doi.org/10.5953/JMJH.2014.21.3.236
  38. Jo H, Kim S. Moral sensitivity, empathy and perceived ethical climate of psychiatric nurses working in the national mental hospitals. Journal of Korean Academy of Psychiatric and Mental Health Nursing. 2017;26(2):204-15. http://dx.doi.org/10.12934/jkpmhn.2017.26.2.204
  39. Cho HJ, Jung MS. Effect of empathy, resilience, self-care on compassion fatigue in oncology nurses. Journal of Korean Academy of Nursing Administration. 2014;20(4):373-82. http://dx.doi.org/10.11111/jkana.2014.20.4.373
  40. Kim SN, Yoo MS. Relationships between resilience, job stress, and organizational commitment in ICU nurses. The Journal of Korean Academic Society of Home Care Nursing. 2014;21(1):6-43.
  41. Kang JS, Lim JY. Effects of clinical nurses' resilience on job stress and burnout. Journal of the Korea Contents Association. 2015;15(11):263-73. https://doi.org/10.5392/JKCA.2015.15.11.263
  42. Jo EA, Kang JY. Influence of workplace bullying and resilience on organizational socialization in new graduate nurses. The Journal of Muscle and Joint Health. 2015;22(2):78-86. https://doi.org/10.5953/JMJH.2015.22.2.78
  43. Gillespie BM, Chaboyer W, Wallis M, Grimbeek P. Resilience in the operating room: developing and testing of a resilience model. Journal of Advanced Nursing. 2007;59(4):427-38. https://doi.org/10.1111/j.1365-2648.2007.04340.x
  44. Hudgins TA. Resilience, job satisfaction and anticipated turnover in nurse leaders. Journal of Nursing Management. 2016;24(1):E62-9. https://doi.org/10.1111/jonm.12289
  45. Einarsen S, Hoel H, Zapf D, Cooper CL. The concept of bullying at work: the European tradition. In bullying and emotional abuse in the workplace: International Perspectives in Research and Practice. Taylor & Francis. 2011. p. 3-39.
  46. Ceravolo DH, Schwartz DG, Foltz-Ramos K, Castner JM. Strengthening communication to overcome lateral violence. Journal of Nursing Management. 2012;20(5):599-606. https://doi.org/10.1111/j.1365-2834.2012.01402.x