디지털융복합연구 (Journal of Digital Convergence)

  • 제19권6호
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  • Pages.299-308
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  • 2021
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  • 2713-6434(pISSN)
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  • 2713-6442(eISSN)
한국디지털정책학회 (The Society of Digital Policy and Management)
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개인 맞춤화 회상치료법 디지털 서비스 디자인 제안 -경도 치매환자를 중심으로-

Personalized reminiscence therapy digital service design proposal -Focusing on patients with mild dementia-

  • 김혜선 (홍익대학교 산업디자인과) ;
  • 최동하 (홍익대학교 서비스디자인과) ;
  • 김재엽 (홍익대학교 산업디자인과)
  • Kim, Hye-sun (Division of Industrial Design, Hongik University) ;
  • Choi, Dong-ha (Division of Service Design, Hongik University) ;
  • Kim, Jae-yeop (Division of Industrial Design, Hongik University)
  • 투고 : 2021.03.12
  • 심사 : 2021.06.20
  • 발행 : 2021.06.28
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초록

본 연구는 경도 치매환자가 AI 음성 기술을 활용한 개인 맞춤화된 회상 치료 디지털 서비스를 이용할 때 나타나는 유의미한 효과와 실효성을 파악하는 데 연구 목적을 두었다. 이해관계자 인터뷰 결과를 해석하는 과정에서, 음성 AI 기술을 이용한 '개인 맞춤화'라는 디자인 아이디어를 도출했으며, 프로토타입을 만들어 1, 2차에 걸쳐 사용성 테스트를 했다. 주요 결과는 다음과 같다. 회상 치료 자체가 개인 경험에 영향을 많이 받으며, 맞춤화된 치료프로그램을 통해 치료 상태와 결과에 따른 맞춤 돌봄 가이드를 받을 수 있기 때문에, '개인 맞춤화'라는 컨셉이 기존 치료 방법보다 치료의 질을 높일 수 있음을 알 수 있었다. 그러나 경도 치매환자가 지닌 깜빡 잊는 인지적 특징으로 인해 발생할 수 있는 이슈들이 관찰되어, 오류를 예방하고 사용성을 높일 수 있는 마이크로인터랙션을 연구한다면 서비스의 사용성을 더욱 높일 것으로 기대한다.

This study aimed at identifying the significant effects and effectiveness of patients with mild dementia when using personalized reminiscence therapy digital services using AI voice technology. In the process of interpreting the results of stakeholder interviews, the design idea of personal customization using voice AI technology was derived, and prototypes were created and usability tests were conducted in the first and second rounds. The main results are as follows: Since reminiscence therapy itself is highly influenced by personal experience and can receive customized care guides based on treatment status and results through customized treatment programs, the concept of personalization can improve the quality of treatment than existing treatment methods. However, it is expected that the usability of the service will further increase if we study micro-interactions that can prevent errors and increase usability, as issues that may arise due to the forgetting cognitive characteristics of mild dementia patients are observed.

키워드

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