Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Mediating Effect of Digital Capacity between the Family Structure and Use of E-government Services of Middle and Older Aged Adults

중고령자의 가구유형이 전자정부 서비스 이용에 미치는 영향 : 디지털 역량의 매개효과를 중심으로

  • Kim, Mee-Hye (Dept. of Social Welfare, Ewha Womans University) ;
  • Nam, Yun-Jae (Dept. of Social Welfare, Ewha Womans University) ;
  • Sun, Seung-A (Dept. of Social Welfare, Ewha Womans University)
  • 김미혜 (이화여자대학교 사회복지학) ;
  • 남윤재 (이화여자대학교 사회복지학) ;
  • 선승아 (이화여자대학교 사회복지학)
  • Received : 2021.02.19
  • Accepted : 2021.05.20
  • Published : 2021.05.28
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Abstract

As the government's public services have been digitized, the necessity of research on the use of e-government services by middle and high-aged people has been raised. Thus, this study aims to verify the mediating effect of digital capacity on the relationship between the family structure and use of e-government services of middle and older aged adults. The study analyzed 1,660 middle and elderly individuals from the 2018 Digital Divide Survey conducted by the National Information Society Agency(NIA) using Baron & Kenny(1986)'s method for mediation. The result is as follows: first, the family structure of the middle and older adults has a significant effect on use of e-government services. Second, the effect of the family structure of middle and older aged people on use of e-government services is partially mediated by digital capacity. The result represents that the elderly living with two or three generations have higher use of e-government services than the elderly living alone and married elderly couple. Also the elderly living with two or three generations have higher digital capacity, resulting in higher use of e-government services. Based on the results, The study suggested that the specific plan for each type of family structure to promote the use of e-government services and a plan to improve the digital capacity of middle and older aged adults.

정부의 공공서비스가 디지털화되면서 디지털 취약계층인 중고령자의 전자정부 서비스 이용에 대한 연구의 필요성이 제기되었다. 이에 본 연구는 중고령자의 가구유형과 전자정부 서비스 이용의 관계에서 디지털 역량의 매개효과 검증을 목적으로 한다. 이를 위해 한국정보화진흥원의 2018년 디지털 정보격차 실태조사 자료를 사용하여 55세 이상 중고령자 1,660명을 대상으로 Baron과 Kenny(1986)의 매개모형 검증절차에 따라 검증하였다. 연구결과 첫째, 중고령자의 가구유형은 전자정부 서비스 이용에 유의한 영향을 미치는 것으로 나타났다. 둘째, 중고령자의 가구유형이 전자정부 서비스 이용에 미치는 영향은 중고령자의 디지털 역량에 의해 부분적으로 매개되는 것으로 나타났다. 즉 2·3세대 가구 중고령자가 1세대 가구 중고령자에 비해 전자정부 서비스 이용 정도가 높았으며, 2·3세대 가구 중고령자일수록 디지털 역량이 높아져 전자정부 서비스 이용 정도도 높아졌다. 본 연구 결과를 토대로 중고령자의 전자정부 서비스 이용 증진을 위한 가구유형별 지원 방안과 중고령자의 디지털 역량을 향상하기 위한 방안을 제시하였다.

Keywords

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