Journal of Korean Society of Occupational and Environmental Hygiene (한국산업보건학회지)

Korean Industrial Hygiene Association (한국산업보건학회)
권호 표지
DOI QR코드

DOI QR Code

Assessment of Workplace Violence among Taxi Drivers

택시 운전직 종사자의 직장폭력 평가

  • Received : 2021.03.08
  • Accepted : 2021.03.30
  • Published : 2021.03.31
Download PDF
⟨ Previous Next ⟩

Abstract

Objectives: The purpose of this study was to evaluate the level of workplace violence experienced by taxi drivers and identify the affected factors. Methods: Two hundred twelve taxi drivers were investigated for general characteristics and workplace violence was evaluated using K_WVSⓇ13. The data was collected from July to October 2020 through questionnaires. It was analyzed using t-test and ANOVA with SPSS WIN23.0. Results: Most of the taxi drivers were elderly and suffered from long hours of labor and low wages. After evaluating four sub-factors of workplace violence, 'psychological and sexual violence from customers', 'psychological and sexual violence from customers, supervisors, and coworkers' and 'physical assault from customers/supervisors/coworkers' were judged as risks. For 'psychological and sexual violence from customers, supervisors, and coworkers', the mean score by age was significantly higher for workers in their 70s or older and those with 30 years of experience compared to other age groups. In the case of 'psychological and sexual violence from customers', sales taxis were significantly higher than private taxis. Conclusions: It is necessary to develop a workplace violence prevention program suitable for the characteristics of taxi drivers in order to manage their physical and mental health. When establishing such a program, business type, age, and experience must be considered.

Keywords

References

  1. Chun YH. Analysis of the effects of working environment of taxi companies on traffic accidents, J of Kor Mana Eng Soc 2018;23(2):55-66
  2. Dalziel JR, Soames Job RF. Taxi drivers and road safety: A report to the federal office of road safety. Department of Transport and Regional Development, Canberra. 1997. p. 24
  3. Heo YS. Emotional labor of infant teachers contributed to the turnover intention : the mediating effect of job stress. J of Digital Convergence 2018;16(98):465-475
  4. Hwang BR, Kang JH, Yoo EK, Yoon KH, Lee JL. A survey on the client violence experiences of careworkers working at nursing homes in Busan. Soc Sci Resear Rev 2014;25(1):187-214
  5. Hong K, Lee KM, Jang SN. Violence Experience among Wage Workers in the Workplace and Related Factors in Korea. Health and Social Welfare Review 2019;39(3):506-534 https://doi.org/10.15709/hswr.2019.39.3.506
  6. International Labor Office(ILO). (2002). Framework Guidelines for Addressing Workplace Violence in the Health Sector. Geneva. Swiss. 2002. p.1-4
  7. Jang SJ, Kang HT, Ko SB, Kim IA, Kim HR, Oh SS, Yun JH, Jung DI. A study on improvement of stress assessment tools for emotional workers and preparation of utilization plans. Korea Occupational Safety & Health Agency(KOSHA) Report, 2018. p.113
  8. Lee B. The effects of customer contact service to the mental health among Korean taxi drivers. Korean J Occup Health Nurs 2016;25(2):108-117 https://doi.org/10.5807/KJOHN.2016.25.2.108
  9. Lee HJ, Gu YH. A study on Korean self-report safe driving b ehavior measure (K-SDBM) by drivers aged 65 or over in the taxi service industry The J of Kor Aging Heal Friendly Policy Assoc 2015;7(1):17-28
  10. Lee HR, Moon HS, Shin MK. The influence of workplace violence on anger and post traumatic stress disorder among nurses. Kor J of Occup Heal Nur 2013;22(3): 240-248 https://doi.org/10.5807/KJOHN.2013.22.3.240
  11. Lee JH, Won J, Roh J, Kin CN, Seok H, Lee W et al. A descriptive study on violence by customer against 'daeri' drivers in Korea. J of Kor Soc of Occup and Env Hyg, 2015: 25(3): 428-432 https://doi.org/10.15269/JKSOEH.2015.25.3.428
  12. Lee WH, Yun JH, A Study on the Factors of Surrogate Driver's Nonviolent Safe Driving Obstruction. 2014 Fall Conference of the 53th Korean Society of Occupational and Environmental Medicine, 2014; 11:389-390
  13. Lim KO. Work ability and fatigability of taxi and bus drivers according to health states. Graduate school of Kyungpook National University. Kyungpook; Kyungpook National University Press. 2006. p. 2-8
  14. Lim SH, Sung NM, Kang SW, Hong SJ. Analysis and measures on aging of taxi drivers The Korea Transport Institute Report, 2017. pp.1-133
  15. Kim JO. Work Violence of abuse of superior status type: depth interview of Korea national police agency case. J of Kor Pub Police and Security Studies 2020;17(3):107-125
  16. Kim SY, Eom M, Ho HY, Ahn HY. Violence episodes and responses of emergency room nurses. J of Korean Acad of Fundam Nurs 2007;14(4):446-456
  17. Ko CM, Koh CK. Workplace hazards, work environment, and physical-affective health of taxi drivers. Kor J of Occup Heal Nur 2010;19(2):246-257
  18. Kondrasuk JN. The effects of 9/11 and terrorism on human resource management: recovery, reconsideration, and renewal. Employee Responsibilities and Rights Journal, 16(1):88-92, 2004 https://doi.org/10.1023/B:ERRJ.0000017518.06989.85
  19. Kwon JM. Relevance and Influence Factors of Emotional Labor and MBTI Character Type, Type of Duty, Working Conditions, and Health Characteristic. Graduate school of Daegu Hanny University. Kyungpook; Daegu Hanny University Press. 2019. p. 3-10
  20. Occupational Safety & Health Administration(OSHA). OSHA fact sheet: Preventing violence against taxi and for-hire drivers. 2010. p.23
  21. Road Traffic Authority Driver's License Examination Office(KoROAD). Traffic accident statistical analysis (2014 statistics), KoROAD, 2015. p. 27-30
  22. Rosenstock L, Cullen MR, Redich CA. Textbook of clinical occupational and environmental medicine. Section 4: Hazards in the workplace and the environment, Elsevier Inc. 2005. p. 122
  23. Seo EJ, Kim SY. Workplace violence experiences among care helpers. Korean J Adult Nurs 2012;24(6):607-614 https://doi.org/10.7475/kjan.2012.24.6.607
  24. Statistics Korea(KOSTAT). Standard industry classification (2017.7.3. 7th revised, National Statistical Office Notice No. 2017-191). 2018. p.145
  25. Tveito, T. H., Odeen, M., & Erikson, H. R.(2005). Myths about lifestyle and health of taxi drivers: true or false? Occu Environ Med, 62, e10. Retrieved September 3, 2010, Available from http://www.occenvmed.com/cgi/content/full/62/11/e10
  26. Yun JH. The work environment, safety and health among the surrogate driver. 2015 Fall Conference of the 55th Korean Society of Occupational and Environmental Medicine, 2015;13:28-39