Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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A Study on the Changes in Digital Perception of Information Vulnerable Class After COVID-19

코로나이후 정보취약계층의 디지털인식변화에 관한연구

  • Kim, So-Young (Division of Public Administration, Kyungmin University) ;
  • Jung, Jin-Teak (Division of Public Administration, Hansung University)
  • Received : 2021.11.09
  • Accepted : 2021.12.20
  • Published : 2021.12.28
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Abstract

Given the rapid development of information and communication technology (ICT) and the deepening of the information gap phenomenon in the context of the COVID-19 pandemic, researchers and practitioners need to understand the changing perceptions of new phenomena such as COVID-19 information gap on the existing information-vulnerable population. In this study, an empirical analysis was performed with the digital information gap survey data in 2020 to understand the potential impact of COVID-19 on the information gap according to the information-vulnerable class. This study is to verify the effect of information gap, marginalized groups, gender, and major factors of information services (contents, social relations, life services, information production, networking, social participation, non-face-to-face services) on the change in perception of digital information technology after Corona. Hierarchical regression analysis was performed. As a result of the analysis, it was found that the higher the content, social relationship, life service, networking, and digital non-face-to-face service, the higher the change in perception of digital information technology after Corona. Therefore, in light of the evolving phenomenon of COVID-19, it is considered that the government needs to provide education and training to strengthen the capabilities of the information-vulnerable class in order to resolve the digital information gap.

COVID-19 팬데믹 상황에서 정보 통신 기술(ICT)의 급속한 발전과 정보격차현상의 심화를 감안할 때 연구자와 실무자는 COVID-19 정보격차와 같은 새로운 현상이 기존 정보취약계층에 미치는 인식변화를 이해해야 한다. 본 연구는 정보취약계층에 따른 정보격차에 대한 COVID-19의 잠재적 영향을 파악하기 위해 2020년도 디지털정보격차 실태조사 데이터를 가지고 실증분석을 수행하고 정보격차소외집단, 성별 및 정보서비스 주요요인(콘텐츠, 사회관계, 생활서비스, 정보생산, 네트워킹, 사회참여, 비대면 서비스)이 코로나이후 디지털정보기술인식변화에 미치는 영향을 검증하기 위해 위계적 회귀분석을 실시하였다. 분석한 결과 콘텐츠, 사회관계, 생활서비스, 네트워킹 및 디지털비대면 서비스가 높아질수록 코로나이후 디지털정보기술 인식변화도도 높아지는 것으로 나타났다. 따라서 COVID-19가 진화하는 현상에 비추어 디지털정보격차 현상 해소를 위해 정부는 정보취약계층 역량강화 교육훈련 제공이 필요할 것으로 사료된다.

Keywords

Acknowledgement

This research is supported by the academic funding at Hansung University.

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