디지털융복합연구 (Journal of Digital Convergence)

  • 제19권12호
  • /
  • Pages.193-206
  • /
  • 2021
  • /
  • 2713-6434(pISSN)
  • /
  • 2713-6442(eISSN)
한국디지털정책학회 (The Society of Digital Policy and Management)
권호 표지
DOI QR코드

DOI QR Code

싱가폴 집단문화가 봉사정신에 미치는 영향: 다국적기업 직원 사례연구

Singapore's collectivism's effect on Volunteerism - A case study of MNE employees

  • 강윤희 (동명대학교 국제통상학과)
  • Kang, Yoonhee (Department of International Trade, Tongmyung University)
  • 투고 : 2021.10.04
  • 심사 : 2021.12.20
  • 발행 : 2021.12.28
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

이 연구는 홉스테드의 집단적 문화가 싱가폴 직원의 봉사정신에 미치는 영향 및 개인의 공감능력의 매개효과를 다국적기업 직원들을 대상으로 확인하는데 있었다. 이때까지의 홉스테드 문화연구는 국가별로 많은 연구가 진행 및 분석되었다. 본 연구에서는 이 문화적 차원을 개인적 차원으로 설문화한 Yoo's Cultural Value Scale (CVSCALE)를 기반으로 싱가폴 다국적기업 직원들 200명 대상으로 자기기입식 설문지를 온라인으로 3주동안 수집 총 180 설문지를 수집하여, SPSS 21.0을 통해 통계분석 하였다. 통계적 분석을 통해 싱가폴의 집단문화는 봉사활동에 긍정적 (+)영향을 미친다는 결과와 싱가폴 개인의 공감능력이 집단적문화와 봉사활동을 완전 매개한다는 결과가 도출 되었다. 본 연구결과를 통해 개인의 집단적 문화성향이 봉사활동에 긍정적 영향을 미친다는 점을 검증할 수 있었으며, 아시아에서 개인적 문화성향이 강한 싱가폴에서도 집단적 문화성향과 공감능력이 봉사활동의 선행요인이란 새로운 시사점을 제공하는 것이 의미가 있다고 본다. 또한 개인의 공감능력 훈련 및 교육을 제도화하여, 개인 및 그룹차원의 성과를 향상하도록 제시하였다.

In this research, Collectivism's influence on Singaporean employee's volunteerism in Multinational Enterprise (MNE) was investigated with an individual empathy mediating. Most research on Hofstede's cultural dimensions were examined at national levels. However, in this study, Yoo's Cultural value Scale (CVSCALE) was used to analyze collectivistic tendencies at individual levels and its influence on volunteerism. A total of 200 self-administering online surveys was distributed to MNE employees in Singapore for three weeks period. 180 usable surveys were collected and analyzed with SPSS 21.0. Research outcomes indicated collectivism positively influenced volunteerism in Singaporeans with empathy as possible antecedent of volunteerism. In conclusion and application, the significance of this research lies in indicating collectivism's positive impact on volunteerism and empathy as possible antecedents of volunteerism in Singaporeans even though Singapore has exhibited stronger individualism and often defined as one of the most westernized country in the Asian continent. Also findings suggest further developing emotional education to increase both individual and group level performance.

키워드

참고문헌

  1. Y. H. Kang. (2019). Empathic Emotions and Organizational Citizenship Behaviors of Multinational Enterprise Employees of Singapore, Korea and Singapore. J. Int.Trade Commerce. 15(3), 203-236. DOI: 10.15980/jitc.15.3.201906.203.
  2. G. Hofstede. (2001). Culture's consequences: Comparing Values, Behaviors, Institutions and Organizations Across Nations (2nd ed.). London: Sage publications.
  3. D.H. Smith & J. Macaulay.(1980). Participation in social and political activities. Boston: Jossey-Bass.
  4. J. Wilson, and M. Musick.(1997). "Who Cares? Toward an Integrated Theory of Volunteer Work." American Sociological Review, 62(5).DOI:10.2307/2657355
  5. V.A. Hodgkinson, M.S. Weitzman, S.M. Noga, & H.A. Gorski.(1992). "Giving and volunteering in the United States: 1992 edition: Independent Sector. Washington DC.
  6. S.K. Parker, C.M. Axtell, & N. Turner.(2001). "Designing a safer workplace: Importance of job autonomy, communication quality, and supportive supervisors." Journal of occupational health psychology .6(3), pp.211 DOI: 10.1037//1076-8998.6.3.211.
  7. J. Yu & M. Kirk.(2008). "Measurement of empathy in nursing research: systematic review." Journal of advanced nursing, 64(5). 440-454. DOI:10.1111/j.1365-2648.2008.04831
  8. S. Pohl, L. Dal Santo & A. Battistelli.(2015). "Empathy and emotional dissonance: Impact on organizational citizenship behaviors." European Review of Applied Psychology. 65(6), 295-300. DOI:10.1016/j.erap.2015.10.001
  9. G. Sadri, T.J. Weber, & W.A. Gentry.(2011). "Empathic emotion and leadership performance: An empirical analysis across 38 countries." The Leadership Quarterly, 22(5), 818-830. DOI:10.1016/j.leaqua.2011.07.005
  10. J.D. Mayer, M. DiPaolo, & P. Salovey.(1990) "Perceiving affective content in ambiguous visual stimuli: A component of emotional intelligence." Journal of personality assessment, 54(3-4), 772-781. DOI:10.1080/00223891.1990.9674037
  11. D. Goleman.(1996). "Emotional intelligence. Why it can matter more than IQ." Learning, 24(6), 49-50. DOI:10.24059/olj.v24i2.2299
  12. I.K.H. Chew & B. Sharma. (2005). "The effects of culture and HRM practices on firm performance: Empirical evidence from Singapore", International Journal of Manpower, 26(6), 560-581. DOI;10.1108/01437720510625467
  13. W. Yun & D.A. Bell. (2014). "The revival of Confucianism in an age of globalization: towards a critical Confucianism." OMNES: The Journal of Multicultural Society. 5(1), 1-21. doi:10.15685/omnes.2014.07.5.1.1
  14. H. Gronlund. (2011). "Identity and volunteering intertwined: Reflections on the values of young adults." VOLUNTAS: International journal of voluntary and nonprofit organizations. 22(4), 852-874. DOI:10.1007/s11266-011-9184-6
  15. Cho, M.-K. (2019). The Influences of Employees' Volunteer Activities on Organizational Commitment: The Mediated Moderating Effects of Perceived Organizational Support through Positive Psychological Capital. Journal of Digital Convergence, 17(11), 91-96. https://doi.org/10.14400/JDC.2019.17.11.091
  16. Jo, G., Lim, H., Kim, D.-R., Kang, K., Kim, S.-H., Kim, Y.-H., ... Chang, K.-H. (2021). A Study on the Relationship between Volunteer Experience and Subjective Self-awareness. Journal of Digital Convergence, 19(5), 449-460. https://doi.org/10.14400/JDC.2021.19.5.449
  17. C.G. Kim & M.R. Lim(2011). Development directions of voluntarism in University students. Journal of the Korea Convergence Society, 2(2), 57-60. https://doi.org/10.15207/JKCS.2011.2.2.057
  18. V. Taras, B. L. Kirkman & P. Steel.(2010). "Examining the Impact of Culture's Consequences: A Three-Decade, Multi-level, Meta-analytic Review of Hofstede's Cultural Value Dimensions." Journal of applied psychology, 95(3), 405. DOI:10.1037/a0018938
  19. D. Matsumoto, S. H. Yoo, & S. Nakagawa.(2008). "Culture, Emotion Regulation, and Adjustment." Journal of Personality and Social Psychology, 94(6), 925. DOI:10.1037/0022-3514.94.6.925
  20. C.R. Miao, H. Humphrey, and S. Qian. (2018). "A Cross-Cultural Meta-Analysis of How Leader Emotional Intelligence Influences Subordinate Task Performance and Organizational Citizenship Behavior." Journal of World Business, 53(4), 463-474, DOI: 10.1016/j.paid.2017.04.015
  21. C. D. Batson. (1987). "Prosocial motivation: Is it ever truly altruistic?." Advances in experimental social psychology, 20, 65-122. DOI: 10.1016/S0065-2601(08)60412-8
  22. P. S. Bellet, & M. J. Maloney. (1991). "The importance of empathy as an interviewing skill in medicine." Jama, 266(13), 1831-1832 DOI: 10.1001/jama.1991.03470130111039.
  23. R. P. Tett, and H.A. Guterman. (2000). "Situation trait relevance, trait expression, and cross-situational consistency: Testing a principle of trait activation". Journal of Research in Personality, 34(4), 397-423. DOI:10.1006/jrpe.2000.2292
  24. C.I. Farh, M. G. Seo, & P. E. Tesluk. (2012). "Emotional intelligence, teamwork effectiveness, and job performance: The moderating role of job context." Journal of Applied Psychology, 97(4), 890. DOI:10.1037/a0027377
  25. Y. Kang. (2019). "Collectivistic cultural influence on Change oriented Organizational Citizenship Behavior with Emotional Regulation mediating". Journal of Digital Convergence, 17(10),199-207. DOI; 10.14400/JDC.2019.17.10.199
  26. B. Yoo, N. Donthu, & T. Lenartowicz. (2011). "Measuring Hofstede's Five Dimensions of Cultural Values at the Individual Level: Development and Validation of CVSCALE," Journal of International Consumer Marketing, 23(3-4), 193-210, DOI: 10.1080/08961530.2011.578059
  27. P. M. Podsakoff, S. B. MacKenzie, J. Y. Lee, & N. P. Podsakoff. (2003). "Common method biases in behavioral research: a critical review of the literature and recommended remedies." Journal of applied psychology, 88(5), 879. DOI: 10.1037/0021-9010.88.5.879
  28. H. H. Harman. (1976). Modern factor analysis. New York: University of Chicago press, New York.
  29. R.M. Barron & D.A. Kenny.(1986). "The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations." Journal of Personality and Social Psychology, 51(6), 1173-1182, DOI:0022-3514/86 https://doi.org/10.1037/0022-3514.51.6.1173