DOI QR코드

DOI QR Code

장애인복지관 전문인력의 임파워먼트와 소진의 관계에서 이직의도의 매개효과

The Mediating Effect of the Turnover Intention between the Empowerment and the Burnout of Professionals in Rehabilitation Centers for the Handicapped

  • 이병록 (건양대학교 사회복지학과)
  • 투고 : 2021.08.19
  • 심사 : 2021.11.20
  • 발행 : 2021.11.28

초록

본 연구는 장애인복지관의 전문인력을 대상으로 임파워먼트와 소진의 관계, 그리고 이직의도의 매개효과를 분석하였다. 최근 장애인복지관 종사자들의 소진이 심각한 문제로 제기되고 있기 때문에 소진과 관련된 변수들의 관계를 규명하는 연구가 필요한 시점이다. 분석을 위해 D광역시와 C도의 장애인복지관 14개소의 전문인력 363명을 대상으로 설문조사를 진행하였다. 주요한 분석방법은 상관관계, 확인적 요인분석, 부트스트랩 검정 등이다. 분석결과, 장애인복지관 전문인력의 임파워먼트가 소진에 유의미한 영향을 미치고 이직의도의 매개효과가 유의미한 것으로 나타났다. 본 연구의 분석결과에 의하면, 장애인복지관 전문인력의 소진을 감소시키기 위해 임파워먼트를 향상시키고 이직의도를 감소시키는 것이 바람직하다. 이러한 차원에서 장애인복지관 전문인력의 소진을 감소시키기 위한 몇 가지 방안들이 제시되었다.

This research verified the influence of the empowerment on the burnout and the mediating effect of the turnover intention of professionals in the rehabilitation centers. A survey of 363 professionals working in the facilities of D Metropolitan City and C Province was conducted. The important analysis methods are correlation, confirmatory factor analysis, and bootstrap test. The research results are as follows : the professionals' empowerment influenced burnout negatively and the turnover intention mediated between the empowerment and the burnout. According to this analysis results, it is important to improve the empowerment and to lower the turnover intention for reducing the burnout. And some measures were suggested to improve the empowerment and to lower the turnover intention.

키워드

참고문헌

  1. Y. D. Kim. (2016). Community Centered Approach on Social Service Policies for Disabled People. Journal of the Korean Association for Social Service, 6(2), 1-28.
  2. Y. S. An & H. J. Kim. (2019). The Role and Tasks of the Social Economy for Community Welfare Revitalization. Journal of Regional Studies, 27(4), 177-198. DOI : 10.22921/jrs.2019.27.4.009
  3. Y. H. Jang, H. H. Park, Y. S. Kim. D. S. Kim & K. H. Kwon. (2010). A Study on the Management Conditions of Community-Based Rehabilitation for Social Integration of Disabilities. The Journal of Developmental Disabilities, 14(2), 43-54.
  4. Y. D. Kim. (2017). Service Innovation of Organizations for Disabled People. Journal of Disability and Welfare, 37, 33-56. DOI : 10.22779/kadw.2017.37.37.33
  5. Y. K. Lee & E. K. Ji. (2020). An Exploratory Study on Development of Performance Management Model for the Disabled Welfare. Korean Journal of Social Science, 39(1), 367-402. https://doi.org/10.18284/jss.2020.04.39.1.367
  6. The Ministry of Health and Welfare. (2021). The Guideline for the Welfare Facilities for the Disabled, Sejong, The Ministry of Health and Welfare.
  7. S. J. Kim & J. H. Seol. (2012). The Effect of Work Environment Factors of Community Rehabilitation Center on the Employees Burnout. Journal of Community Welfare, 43, 61-88.
  8. S. B. Chung, J. R. Jun & H. Y. Lim. (2020). The Relationship between Psychological Exhaustion and Turnover Intention of PAS Assistants for Disabled People. Journal of The Korea Contents Society, 20(3), 309-323. DOI : 10.5392/JKCA.2020.20.03.309
  9. S. Y. Lee & Y. K. Lee. (2021). The Impact of Emotional Labor of Social Workers on Job Burnout. Korean Public Management Review, 35(1), 53-72. https://doi.org/10.24210/KAPM.2021.35.1.003
  10. D. Y. Kwon & M. K. Jin. (2021). The Moderating Effects of Supervisory Relationships on the Relationship between Self-Efficacy and Psychological Burnout among Play Therapists. Korean Journal of Play Therapy, 24(1), 1-18. DOI : 10.17641/KAPT.24.1.1
  11. H. J. Kim. (2021). The Relationship between Job Stress and Burnout of Correctional Workers. Journal of the Korea Academia-Industrial Cooperation Society, 22(2), 221-230. DOI : 10.5762/KAIS.2021.22.2.221
  12. J. Y. Rhee & J. Y. Lee. (2020). The Effect of the Emotional Labor, Professional Perception of Childhood Teachers on Their Job Burnout. Counseling Psychology Education Welfare, 7(1), 119-136. DOI : 10.20496/cpew.2020.7.1.119
  13. J. H. Park & Y. E. Jang. (2019). The Effect of Social Worker's Job Environment on Burnout. Public Policy Studies, 36(1), 351-370. DOI : 10.33471/ILA.36.1.14
  14. H. K. Seo. (2017). The Effects of Empowerment on Teachers' Psychological Burnout. The Journal of Lifelong Education and HRD, 13(3), 55-86. DOI : 10.35637/klehrd.2017.13.3.003
  15. J. M. Kim. (2015). Relationship among Empowerment and Burnout, Organizational Commitment of Workers in Community Child Centers. Journal of Social Science, 26(10), 26(1), 27-53. https://doi.org/10.16881/jss.2015.01.26.1.27
  16. J. Y. Lee & B. J. Seo. (2018). The Effect of Caregivers' Empowerment on Job Satisfaction: The Mediating Effect of Burnout. The Journal of Humanities and Social Science 21, 9(4), 275-286. DOI : 10.22143/HSS21.9.4.21
  17. L. S. Yeon. (2019). The Effects of Empowerment on Turnover Intention of Workers of Vocational Rehabilitation Facilities for the Disabled. Journal of Rehabilitation Research, 23(4), 195-222. DOI : 10.16884/JRR.2019.23.4.195
  18. S. Y. Kim. (2018). Exhaustion of Social Workers for Organizational Effectiveness for the Fusion Age: Mediation Effectiveness of Empowerment. Journal of Convergence for Information Technology, 8(6), 361-366. DOI : 10.22156/CS4SMB.2018.8.6.361
  19. H. S. Kwon & S. M. Kwon. (2017). The Effects of a Kindergarten Teacher's Empowerment, Life Stance and Teacher Efficacy on Turnover Intentions. The Journal of Korea Open Association for Early Childhood Education, 22(1), 379-401. DOI : 10.20437/KOAECE22-1-15
  20. Y. J. Lee. (2014). The Effect of Job Stress, Turnover of Care-givers on Job Satisfaction. Global Social Welfare Review, 4(2), 99-119.
  21. M. K. Jung, Y. R. Kim & H. S. Jung. (2020). The Impact of Job Stress with Turnover Intention on Organizational Commitment amongst Employees of Broadcaster. Korean Journal of Occupational Health, 2(1), 19-30. https://doi.org/10.35861/KJOH.2020.2.1.19
  22. S. Y. Gwak. (2019). The Effect of Empowerment of the Worker in Sheltered Workshop on Job Satisfaction. Journal of Disability and Welfare, 45, 137-163. DOI : 10.22779/kadw.2019.45.45.137
  23. J. B. Lee. (2019). An Analysis of Influential Factors of Empowerment : An Empirical Study of Social Workers in the Elderly Social Welfare Agencies. Unpublished Doctoral thesis. Hankuk University of Foreign Studies, Seoul.
  24. E. H. Park & H. A. Kang. (2020). The Effects of Family-friendly Organizational Culture on the Burnout of Social Workers. Journal of Korean Social Welfare Administration, 22(4), 63-95. https://doi.org/10.22944/KSWA.2020.22.4.003
  25. D. H. Kim. (2020). Effects of Toxic Leadership of Sales Manager on Burn-out and Turnover Intention of Salesperson. Unpublished Doctoral thesis. Kyunghee University, Seoul.
  26. J. H. Bae. (2013). The Effect of Organizational on-the-job Training on Social Workers' Empowerment. Korean Journal of Social Welfare Research, 37, 1-20
  27. Y. S. Kim & K. H. Kim. (2019). The Effects of Social Support and Participation on Children's Empowerment. Journal of Community Welfare, 71, 155-181. DOI : 10.15300/jcw.2019.71.4.155
  28. B. R. Lee. (2021). Effect of the Distributive Justice on Turnover Intention of Workers in Community Rehabilitation Centers. Journal of the Korea Entertainment Industry Association, 15(2), 203-212. DOI : 10.21184/jkeia.2021.2.15.2.203
  29. Y. K. Choi & D. I. Chun. (2014). Factors Influencing Turnover Intention of Community Rehabilitation Center Workers. Journal of Rehabilitation Research, 18(2), 101-125.