Korean Journal of Occupational Health Nursing (한국직업건강간호학회지)

Korean Academic Society of Occupational Health Nursing (한국직업건강간호학회)
권호 표지
DOI QR코드

DOI QR Code

The Effects of Job Demand and Job Resources on Burnout and Work Engagement of Hospital Nurse Administrators

직무요구와 직무자원이 병원행정직 간호사의 소진과 조직몰입에 미치는 영향

  • Received : 2019.08.06
  • Accepted : 2020.11.16
  • Published : 2020.11.30
Download PDF
⟨ Previous Next ⟩

Abstract

Purpose: This study aims to investigate the degree of job demand, job resources, burnout, and the organizational commitment of administrative nurses based on the job demands-resources model. Further, it seeks to confirm the influencing factors affecting nurses' burnout and organizational commitment. Methods: The participants were 188 administrative nurses working at hospitals (one tertiary hospital and six general hospitals) located in D City. The collected data were analyzed with IBM SPSS Statistics 23.0 using frequency, percentage, mean, standard deviation, t-tests, ANOVA, Pearson's correlation coefficient, and multiple regression analysis. Results: The influential factors of burnout were role conflict (β=.50), job demand (β=.18), job position (β=-.17, team leaders and above), and social support (β=-.15). The regression model had an explanatory power of 59%. The influential factors of organizational commitment were appropriate rewards (β=.59), job position (β=.15, team leader or above), working department (β=.14, referral center and health screening administration department), and social support (β=.18). The regression model had an explanatory power of 59.5%. Conclusion: The results support the job demands-resources model, and interventions should be developed to decrease job demand and provide sufficient job resources.

Keywords

References

  1. Chang, S., Koh, S., Kang, D., Kim, S., Kang, M., Lee, C., et al. (2005). Developing an occupational stress scale for Korean employees. Annals of Occupational and Environmental Medicine, 17(4), 297-317.
  2. Greenhaus, J. H., Callanan, G. A., & Godshalk, V. M. (2018). Career management for life.
  3. Han, S. H. (2007). Survey of doctors' role expectation and patients satisfaction with referral centers. The Journal of Korean Nursing Administration Academic Society, 13(1), 74-81.
  4. Hospital Nurses Association. (2009). 2008 business report: Survey on the status of hospital nursing staff placement. Seoul: Hospital Nurses Association.
  5. Hospital Nurses Association. (2014). 2013 business report: Survey on the status of hospital nursing staff placement. Seoul: Author.
  6. Hospital Nurses Association. (2017). 2016 business report: Survey on the status of hospital nursing staff placement. Seoul: Author.
  7. Hwang, H. Y. (2009). The development job standards for advanced health insurance review nurses. The Journal of Korean Nursing Administration Academic Society, 15(2), 264-274.
  8. Kim, B. Y., & Shin, H. J. (2016). The effect of emotional labor on burnout of elementary school teacher: the mediating effects of emotional dissonance and teacher efficacy. The Korea Educational Review, 22(1), 211-232.
  9. Kim, H. W. (2014). A study on the effect of convalescent hospital nurses' role ambiguity and role conflict: the mediating job stress and regulation effect of justice. Unpublished master's thesis, Pusan National University, Busan.
  10. Kim, M. S., & Park, S. Y. (1995). Development of a role conflict scale for clinical nurses. Journal of Korean Academy of Nursing, 25(4), 741-750.
  11. Kim, S., & Bae, S. (2017). Convergent factors related to job burnout among hospital administrative staff. Journal of Digital Convergence, 15(10), 349-356. https://doi.org/10.14400/JDC.2017.15.10.349
  12. Korea Occupational Safety and Health Agency. (2012). Guidelines for measuring job stress factors (KOSHA GUIDE H-67-2012).
  13. Kwon, E., & Kim, S. (2017). The effects of job demands and job resources on burnout and engagement among school health teachers. The Journal of the Korean Society of School Health, 30(2), 103-112. https://doi.org/10.15434/kssh.2017.30.2.103
  14. Lee, M. H. (1998). Relationship between organizational culture types and organizational effectiveness in hospitals. The Journal of Korean Nursing Administration Academic Society, 4(2), 363-385.
  15. Lee, W. (2009). A study on differences of the factors affecting hospital staff's job satisfaction among three hospitals. Unpublished master's thesis, Yonsei University, Seoul.
  16. Lee, W., & Kim, C. (2006). The relationship between depression, perceived stress, fatigue and anger in clinical nurses. Journal of Korean Academy of Nursing, 36(6), 925-932. https://doi.org/10.4040/jkan.2006.36.6.925
  17. Lim, N. Y., Sung, Y. H., Hong, H. J., Hwang, M. S., Kim, M. A., Kwak, W. H., et al. (2011). Expanding role of nurses in hospitals: focus on nurse administrators. Korean Clinical Nursing Research, 17(3), 349-362.
  18. Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Organizational Behavior, 2(2), 99-113. https://doi.org/10.1002/job.4030020205
  19. Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52, 397-422. https://doi.org/10.1146/annurev.psych.52.1.397
  20. Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14(2), 224-247. https://doi.org/10.1016/0001-8791(79)90072-1
  21. Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 150-163.
  22. Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: a multi-sample study. Journal of Organizational Behavior, 25(3), 293-316. https://doi.org/10.1002/job.248
  23. Schaufeli, W. B., & Leiter, M. P. (1996). Maslach burnout inventory-general survey. In C. Maslach, S. E. Jackson, & M. P. Leiter (Eds.), The maslach burnout inventory-test manual. Palo Alto CA: Consulting Psychologists Press.
  24. Schaufeli, W. B., & Taris, T. W. (2014). A critical review of the jb demands-resources model: Implications for improving work and health. In G. Bauer & O. Hammig (Eds.), Bridging occupational, organizational and public health (pp. 43-68). UUEE: Springer. https://doi.org/https://doi.org/10.1007/978-94-007-5640-3_4
  25. Shin, K. (2003). The maslach burnout inventory-deneral survey (MBI-GS): An application in South Korea. Korean Journal of Industrial and Organizational Psychology, 16(3), 1-17.
  26. Woo, N., & Kim, S. (2009). Job stress and work-related musculoskeletal symptoms of general hospital nurses. Korean Journal of Occupational Health Nursing, 18(2), 270-280.
  27. Yeom, Y. (2013). Analysis of burnout and job satisfaction among nurses based on the job demand-resource model. Journal of Korean Academy of Nursing, 43(6), 821-821. https://doi.org/10.4040/jkan.2013.43.6.821
  28. Yoon, S. H. (2004). The effects of organizational managerial characteristics and job characteristic on job stress and job effectiveness: A survey on clinical nurses. Korean Journal of Industrial and Organizational Psychology, 17(3), 451-466.