Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Effect of Function of the Complex Cultural Space on the Intention to Revisit

복합문화공간의 기능이 재방문의도에 미치는 영향

  • Ko, Youngsun (Dept. of Management Information, Graduate School of Venture, Hoseo University) ;
  • Heo, Chul-Moo (Dept. of Management Information, Graduate School of Venture, Hoseo University)
  • 고영선 (호서대학교 벤처대학원 정보경영학과) ;
  • 허철무 (호서대학교 벤처대학원 정보경영학과)
  • Received : 2020.04.27
  • Accepted : 2020.07.20
  • Published : 2020.07.28
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Abstract

According to industrialization and urbanization, the complex cultural space have been developed for residents within a region. Focusing on these changes, we wanted to find out what functions the complex cultural space have and how these functions affect the customer's perceived value and revisit intention of customers. This study have a purpose to help the local government and the corporation who manage the complex cultural space to build operation strategy by utilizing the function of the complex cultural space. To this end, a questionnaire was compiled based on a literature study related to a complex cultural space, and data was collected. It was analyzed using SPSS Win Ver. 22.0 and PROCESS macro v3.4. As a result, it was found that the function of the complex cultural space had some significant influence on customer's perceived value and intention to revisit. and showed how each function had a an influence on customer's perceived value and on re-visiting intention. This study has significance in that it can contribute to the local government and the corporations' operation strategy and management direction of the complex cultural space. And it will contribute to the study of the complex cultural space's macro role as e tool of regional revitalization.

산업화와 도시화에 따라 지역중심으로 주민들을 위한 복합문화공간이 계발 되어오고 있다. 이러한 변화에 주목하여, 복합문화공간이 어떠한 기능을 가지고 있으며 이러한 기능이 복합문화공간을 이용하는 고객의 고객가치와 재방문의도에 어떤 영향을 미치는지 알아보고자 하였다. 이 연구를 통해 복합문화공간을 운영하는 지자체나 기업에게 복합문화공간을 운영할 때 어떤 기능에 중점을 둘 것인가 하는 운영전략 도출에 실질적인 도움이 되고자 하였다. 이를 위해 복합문화공간 관련 문헌연구를 바탕으로 설문지를 작성하여 자료를 수집하였으며 SPSS Win Ver. 22.0과 PROCESS macro v3.4를 이용하여 분석하였다. 그 결과 복합문화공간의 기능은 고객가치와 재방문의도에 일부 유의미한 영향을 끼치는 것으로 나타났으며, 각각의 기능들이 이용고객의 고객가치와 재방문의도에 어떻게 영향을 주고 있는지가 도출되었다. 도출된 결과는 기업이나 지자체 운영자에게 적용 가능한 운영전략과 경영방향을 세우는데 의미 있는 시사점을 제안하였고, 향후 복합문화공간을 활용한 지역 활성화라는 보다 거시적인 복합문화 공간의 역할을 연구하는데 있어 유용한 자료로 기여할 것이다.

Keywords

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