Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
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Analysis of Convergence Factors Affecting Service Quality of among Caregivers in Elderly Care Facilities

노인요양시설 요양보호사의 서비스 질에 미치는 융합적 요인의 분석

  • Jeong, Ji-Na (Department of Health Management, Jeonju University)
  • 정지나 (전주대학교 보건관리학과)
  • Received : 2020.03.17
  • Accepted : 2020.04.20
  • Published : 2020.04.28
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Abstract

The purpose of the study is to investigate the impact on service quality of caregivers. 200 caregivers in 6 elderly care facilities located in J city were instructed to answer structure questionnaires, and the collected data was analyzed by T-test, ANOVA, Pearson correlation, and regression analysis. The results of the study show significant differences in service quality depending on their religion, education level, form of employment, employment period, health status, and access to staff lounge. Work environment shows positive correlation to service quality, whereas job stress shows negative correlation. Variables shown to affect service quality are, from the most powerful to the least, human environment, physical environment, form of employment, employment period, and education level with explanatory power of 42.6%. The results of the study suggest the need for putting in individual effort and improving work environment specifically to unique characteristics of each institution and looking into various ways to intervene in financial support policies in order to promote service quality of caregivers.

본 연구의 목적은 요양보호사의 서비스 질에 미치는 영향을 파악하기 위한 서술적 조사연구이다. 자료 수집은 J시에 소재한 6개 노인요양시설 요양보호사 200명을 대상으로 구조화된 설문지를 이용하여 실시하였다. 수집된 자료는 SPSS 24.0 통계프로그램을 이용하여, 기술통계, 피어슨 상관분석, 회귀분석을 실시하였다. 본 연구 결과 일반적 특성에 따른 요양보호사의 서비스 질의 수준은 종교, 학력, 근무기간, 근무형태, 건강상태, 휴게실 유무에서 유의한 차이가 있었다. 요양보호사의 서비스 질은 직무환경에 양(+)의 상관관계를 보였으며, 직무스트레스는 음(-)의 상관관계를 보였다. 서비스 질에 영향을 미치는 변인은 직무환경의 하위변수 중 인적 환경, 물리적 환경과 근무형태, 근무기간, 학력 순으로 나타났으며 설명력은 42.6%이었다. 본 연구결과를 토대로 서비스 질 향상을 위하여 각 기관의 특성에 맞는 환경개선 및 개별적인 노력이 필요하며 다양한 재정지원 정책 개입 방안을 모색할 필요가 있다.

Keywords

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