Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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A Study on the Negative Effects of Task Conflict and the Importance of Trust in Peers and Team Orientation

과업갈등의 부정적 효과와 신뢰가 팀 지향성의 중요성에 관한 연구

  • Kim, Young-Hyoung (Department of IT Convergence, Kumoh National Institute of Technology)
  • 김영형 (금오공과대학교 IT융합학과)
  • Received : 2019.12.23
  • Accepted : 2020.03.20
  • Published : 2020.03.28
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Abstract

The purpose of this study was to investigate the effect of task conflict on relationship conflict and the effect of relationship conflict on team satisfaction and to examine the moderating role of trust in peers in the relationship between task conflict and relationship conflict and the moderating role of team orientation in the relationship between relationship conflict and team satisfaction. The major findings were as follows: First, it was found that task conflict had a positive effect on relationship conflict and relationship conflict had a negative effect on team satisfaction. Second, it was found that trust in peers moderated the relationship between task conflict and relationship conflict. Third, it was also found that team orientation moderated the relationship between relationship conflict and team satisfaction. Based on the findings, practical implications and suggestions for future studies were provided.

본 연구는 과업갈등이 관계갈등으로 전이되고 또한 관계갈등이 팀 만족 감소로 전이되는 과정에서 팀 구성원간 신뢰수준이 높을수록, 팀 지향성이 높을수록 과업갈등과 관계갈등의 관계가 약화되는지, 그리고 관계갈등과 팀 만족 감소의 관계가 약화되는지 확인하는 것이었다. 경북지역 내 기업 구성원 350명을 대상으로 설문조사를 실시하였고, 274부가 실증분석에 활용되었다. 가설검증을 위해 확인적 요인분석, 위계적 회귀분석을 실시하였고, 실증분석 결과 과업갈등은 관계갈등을 증가시키는 것으로 나타났다. 또한 과업갈등으로 야기된 관계갈등은 팀 구성원의 만족도 또한 감소시키는 것으로 나타났다. 하지만 과업갈등의 부정적 효과는 팀원 간의 신뢰수준과 팀 지향성 수준에 따라 조절될 수 있음을 확인하였다. 그리고 팀 지향성은 관계갈등과 팀 만족간의 부(-)적 영향관계를 조절하는 것으로 나타났다. 기업은 과업갈등과 관계갈등의 영향관계에서 신뢰의 중요성과 관계갈등과 팀 만족도 간의 부정적 관계에서 팀 지향성의 중요성을 기억해야 할 것이며, 연구과정에서 나타난 횡단적 연구의 한계 등을 보완할 연구방법이 추후에는 보완되어야 할 것이다.

Keywords

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