The Journal of Society for e-Business Studies (한국전자거래학회지)

Society for e-Business Studies (한국전자거래학회)
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Development of a Web-based User Experience Certification System based on User-centered System Design Approach

사용자 중심의 웹 기반 제품 사용경험 인증·평가 시스템 개발

  • Na, Ju Yeoun (Korea Institute of Design Promotion, Education & R&D Department, Platform Development Division) ;
  • Kim, Jihee (Department of Industrial and Management Systems Engineering, Kyung Hee University) ;
  • Jung, Sungwook (Department of Industrial and Management Systems Engineering, Kyung Hee University) ;
  • Lee, Dong Hyun (Korea Institute of Design Promotion, Education & R&D Department, Platform Development Division) ;
  • Lee, Cheol (Almaden Design Research Inc.) ;
  • Bahn, Sangwoo (Department of Industrial and Management Systems Engineering, Kyung Hee University)
  • Received : 2019.01.09
  • Accepted : 2019.02.12
  • Published : 2019.02.28
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Abstract

Recently, product design innovation to improve user experience has been perceived as a core element of enterprise competitiveness due to the fierce market competition and decrease of the technological gap between companies, but there is insufficient services to support the product experience evaluation of small and medium-sized companies (SMCs). The aim of this study is to develop a web-based product user experience evaluation and certification system supporting product design practices for SMCs. For system interface design, we conducted systematic functional requirement elicitation methods such as user survey, workflow analysis, user task definition, and function definition. Then main functions, information structure, navigation method, and detailed graphic user interfaces were developed with consideration of user interactions and requirements. In particular, it provides the databases for evaluation efficiency to support the evaluation process above a certain level of performance and efficiency, and knowledge databases to utilize in the evaluation and product design improvement. With help of the developed service platform, It is expected that the service platform would enhance SMCs' product development capability with regard to the user experience evaluation by connecting the consulting firms with SMCs.

최근 기업 간 기술격차 해소로 사용경험 개선을 위한 제품 디자인 혁신이 기업 경쟁력의 핵심 요소로 인식되고 있으나 국내 중소 중견 기업들의 사용경험 평가 지원을 위한 서비스 시스템 개발은 미흡한 실정이다. 본 연구는 국내 중소 중견 제조기업의 차별적인 제품 설계를 지원하기 위한 사용자 관점의 웹 기반 제품 사용경험 인증 평가 시스템 개발을 목표로 한다. 사용자 중심의 웹기반 시스템의 인터페이스 설계를 위해 사용자의 기능적 요구사항을 파악한 후, 이를 바탕으로 사용자 중심의 워크플로우 분석, 사용자별 태스크 정의, 사용자 니즈를 고려한 기능 정의를 수행 하였으며 최종적으로 주요 메뉴를 구성해 시스템을 설계하였다. 본 연구를 통해 개발된 사용경험 인증 평가 시스템은 사용자별 인터랙션을 고려해 설계되었으며, 특히 평가 효율화 데이터베이스를 통해 일정 수준 이상의 사용경험 평가 프로세스 수행을 지원하고, 지식 데이터베이스를 제공하여 평가 설계 및 제품 개선에 활용할 수 있도록 하였다. 본 연구를 통해 개발된 서비스 플랫폼은 사용경험 평가를 수행하는 컨설팅업체와 사용경험 평가에 어려움을 겪고 있는 중소 중견기업을 연결함으로써 기업의 실질적 사용경험 평가를 지원하고 자체적인 제품 개발 역량 제고에 기여할 수 있을 것으로 기대된다.

Keywords

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