Journal of Convergence for Information Technology (융합정보논문지)

Convergence Society for SMB (중소기업융합학회)
권호 표지
DOI QR코드

DOI QR Code

Verbal Violence Type in Operating Room Nurses, Fusion Study on Emotional Response and Coping

수술실 간호사의 언어폭력유형, 정서적 반응과 대처에 대한 융합연구

  • Received : 2019.05.31
  • Accepted : 2019.08.20
  • Published : 2019.08.28
Download PDF
⟨ Previous Next ⟩

Abstract

This study is a descriptive study to investigate the relationship between verbal violence type, emotional response and coping in the operating room nurse. The subjects of the study were 400 nurses working in 20 general hospitals and 372 nurses in the operating room. As a result of the analysis, it was found that the perpetrators of the verbal violence experienced by the subject were physicians, direct supervisors, and more than half of the subjects were considering the transition. The most frequent cases of language violence were when the equipment was inoperable or not used during surgery, There were significant differences in verbal violence experience according to marriage, clinical career, and work style. Language violence emotional response showed significant difference with gender, position and coping, age, academic background, clinical career, and position. There was a significant correlation between experience of verbal violence and emotional response, emotional response and coping. Therefore, the results of this study will contribute to the development of coping strategies and prevention education programs.

본 연구는 수술실 간호사의 언어폭력유형, 정서적 반응과 대처와의 관계를 규명하기 위한 서술적 조사연구이다. 연구 대상은 종합병원 20곳 수술실에 근무하는 간호사 400명을 편의 추출하였고, 총 382부 중 372부가 분석되었다. 분석결과, 대상자가 경험한 언어폭력 가해자는 의사, 직속상사가 많았고, 대상자의 과반수이상이 이직을 생각하고 있는 것으로 나타났다. 언어폭력이 발생하는 상황은 수술동안 사용해야 할 혹은 사용 중인 장비가 기능을 못할 때가 가장 많았고, 폭력유형은 반말을 한다가 가장 높게 나타났다. 언어폭력경험은 결혼, 임상경력, 근무형태에 따라 유의한 차이를 보였고, 언어폭력 정서적 반응은 성별, 직위와 대처와는 연령, 학력, 임상경력, 직위와 유의한 차이를 보였다. 언어폭력 경험과 정서적 반응, 정서적 반응과 대처간의 유의한 상관관계가 있는 것으로 나타났다. 따라서 본 연구결과는 언어폭력 대처방법 및 예방교육 프로그램 개발에 일조할 것이다.

Keywords

Table 1. General characteristics of subjects

JKOHBZ_2019_v9n8_53_t0001.png 이미지

Table 2. Characteristics related to language violence experience

JKOHBZ_2019_v9n8_53_t0002.png 이미지

Table 3. Situation of language violence experienced by nurses

JKOHBZ_2019_v9n8_53_t0003.png 이미지

Table 4. Types of violence experienced by nurses

JKOHBZ_2019_v9n8_53_t0004.png 이미지

Table 5. The relationship between general characteristics and language violence experience

JKOHBZ_2019_v9n8_53_t0005.png 이미지

Table 6. Differences from emotional responses according to general characteristics

JKOHBZ_2019_v9n8_53_t0006.png 이미지

Table 7. Difference between coping and verbal abuse according to general characteristics

JKOHBZ_2019_v9n8_53_t0007.png 이미지

Table 8. Correlation between language violence experience, emotional response, coping

JKOHBZ_2019_v9n8_53_t0008.png 이미지

References

  1. S. H. Lee & S. E. Chung. (2007). Nurses's Experience of Verbal Violence in Hospital Setting. J Korean Acad Nurs Admin, 13(4), 526-536.
  2. H J. Jung & Y. S. Lee. (2011). Nurses's Experiences of Verbal Abuse in Hospital Setting. Korean Acda Com, 6(2), 118-126 DOI : 10.15715/kjhcom.2011.6.2.118
  3. S. Kisa. (2008). Turkish nurses' experiences of verbal abuse at work. Archives of Psychiatric Nursing, 22(4), 200-207. DOI : 10.1016/j.apnu.2007.06.013
  4. M. J. Kang & I. S. Park. (2015). Types of violence and coping methods experienced by general hospital nurses. Journal of Korean Clinical Nursing Research, 21(1), 92-104 https://doi.org/10.22650/JKCNR.2015.21.1.92
  5. A. D. Henderson. (2003). Nurses and workplace violence: nurses' experiences of verbal abuse at work. Nursing Leadership(Tor Ont), 16(4), 82-98. DOI : 10.12927/cjnl.2003.16263
  6. D. Hills. (2008). Relationships between aggression management training, perceived self-efficacy and rural general hospital nurses' experiences of patient aggression. Contemporary Nurse, 31(1), 20-31. DOI : 10.5172/conu.673.31.1.20
  7. M. H. Sung. (2008). Relationship of the experience of violence to burnout and job satisfaction in emergency department nurses. Journal of Korean Clinical Nursing Research, 14(2), 83-92.
  8. H. J. Kwon, H. S. Kim, K. S. Choe, K. S. Lee & S. Y. Hee. (2007). A study on verbal abuse experienced at medical centers. Journal of korean Clinical Nursing Research, 13(2), 113-124.
  9. Y. H. Cho, Y. R. Hong, A. M. Lee, M. K. Kim, H. J. Lee, A. K. Han & E. J. Kim. (2011). Experience of Verbal Abuse, Emotional Response, and Ways to Deal with Verbal Abuse against Nurses in Hospital. Korean Journal of Occupational Health Nursing, 20(3), 270-278. DOI : 10.5807/kjohn.2011.20.3.270
  10. J. S. Yun. (2004). A study on job satisfaction and violence experience by ED nurses. Department of Education Graduate School of Ulsan, University.
  11. A. Oweis & K. M. Diabat. (2005). Jordanian nurses perception of physicians' verbal abuse: Findings from a Questionnaire survey. International Journal of Nursing Studies, 42(8), 881-888. DOI : 10.1016/j.ijnurstu.2004.11.005
  12. K. D. Nam, K. S. Yoon, H. S. Chung, S. A. Park, B. Y. Jang & Y. H. Sung. (2006). Verbal abuse of operating nurses by physicians and other nurses. Journal of Korean Academy of Nursing Administration, 12(3), 343-354.
  13. S. M. Caldeira, M. Avila & E. M. Braga. (2013). Educational and cultural activities in surgical and anesthetical recovery center: perception of the nursing team. Journal of Nursing UFPE, 7(8), 5232-5238.
  14. J. W. Kim, S. J. Ko & S. S. Hee. (2016). The Effects of Verbal Violence Experience, Social Support, and Coping Patterns on Job Stress among Operating Room Nurses. Journal of korean Clinical Nursing Research, 22(1), 38-45. https://doi.org/10.22650/JKCNR.2016.22.1.38
  15. Y. H. Roh & Y. S. Yoo. (2012). Workplace violence, stress, and turnover intention among perioperative nurses. Korean Journal of Adult Nursing. 24(5), 489-498. DOI : 10.7475/kjan.2012.24.5.489
  16. S. J. Lee & J. S. Kim. (2017). Convergence study on Relationship among Verbal violence experience, Verbal violence impact and Burnout in Operating Room Nurses. Journal of the Korea Convergence Society, 8(6), 85-96. https://doi.org/10.15207/JKCS.2017.8.6.085
  17. D. Buback. (2004). Assertive training to prevent verbal abuse in the OR. Association of Peri Operative Resistered Nurses. AORN Journal, 79(1), 147-164. DOI : 10.1016/s0001-2092(06)61149-6
  18. K. S. Yoon. (2016). A Convergence Study on the Relationship among Job Rotation, Verbal Abuse and Organizational Commitment of Perioperative Nurses, Journal of the Korea Convergence Society, 7(3), 131-141. DOI : 10.15207/jkcs.2016.7.3.131
  19. G*Power. (2007). http://www.psycho.uni-duesseldorf.de/aap/projects/gpower/
  20. M. A. MANDERINO & S. BANTON. (1994). Evaluation of verbal abuse scale. Unpublished manuscript, 1994.
  21. K. D. Nam et al. (2005). A Study on the Development of Verbal Abuse Scale for Operating Room Nurses. Journal of Korean Acad Nurs Admin, 11(2), 159-172.
  22. S. J. Jang. (2004). Relationship between Experience of Patients' Violent Behaviors and Burnout of Psychiatric Nurses. Department of Education Graduate School of Seoul University, 2004
  23. H. S. Kim, H. W. Yim, S. H. Jeong & S. J. Jo. (2009). An Association among Verbal Abuse, Social Support and Turnover Intention for Special Unit Nurses in a Hospital. Annals of Occupational and Environmental Medicine, 21(4), 388-395.
  24. J. Y. Hwang. (2008). Verbal Abuse and Responses of Experienced Operating Room Nurses. Department of Education Graduate School of Yonsei University.
  25. H. J. Bae. (2012). A Study on Verbal Violence Experience, Job Stress and Turnover Intention among Operating Room Nurses. Department of Education Graduate School of Euljui University.
  26. B. Y. Park, K. H. Lee & J. H. Shin. (2012). Relationship Between Verbal Abuse and Mental Health in Some Operating Nurses. The Journal of the Korea Institute of Electronic Communication Sciences, 7(5), 1205-1211. https://doi.org/10.13067/JKIECS.2012.7.5.1205
  27. H. S. Jang. (2013). Relationship between Language Violence, Burnout, and Turnover Intention experienced by Operating Room Nurses. Nursing & Health Issues, 18(1), 59-70.
  28. C. J. Kim & J. W. Park. (1991). Factors influencing the decisions of nurses to resign. Journal of Korean Acad Nurs, 21(3), 383-395. DOI : 10.4040/jnas.1991.21.3.383
  29. M. Roche, D. Diers, C. Duffield & C. Catling-Paull. (2010). Violence toward nurses, the work environment, and patient outcomes. Journal of Nursing Scholarship, 42(1), 13-22. DOI : 10.1111/j.1547-5069.2009.01321.x
  30. H. J. Son. (2010). Verbal Violence Experienced by Hospital Nurses and Consequent Emotional Reactions and Job Stress. Department of Nursing Science, Graduate School of Sungshin Women's University.
  31. R. A. Bae. (2012). The Relationships among Verbal Abuse Experience, Emotional Response, Coping and Emotional Intelligence in Hospital Nurses. Department of Nursing Science Graduate School of Sungshin Women's University.
  32. H. J. Jung et al. (2013). Experience, Emotional Reaction and Coping Behavior of Verbal Abuse During the Clinical Practice of Nursing Students. Korean Journal of Health Commun, 8(2), 99-108. DOI : 10.15715/kjhcom.2013.8.2.99
  33. J. I. Young. (2016). Effect on the Nursing performance through coping behavior after the violence experiencing form nurses in the Emergency room. Gachon school of Nursing Gachon University.
  34. S. A. McNamara. (2012). Incivility in nursing:Unsafe nurse,unsafe patients. AORN Journal, 95(4), 535-540. DOI : 10.1016/j.aorn.2012.01.020
  35. J. H. Young. (2015). Workplace Violence among Korean hospital Nurses. Department: Nursing Education Major: Health Education & Management. The Graduate school of Nursing, Hallym University.