A Study on the ISO/IEC 20000-1 Certification for Radiation Technology Information System

방사선기술정보시스템의 ISO/IEC 20000-1 인증 도입에 관한 연구

  • 장솔아 ((사)한국방사선진흥협회) ;
  • 임영기 (가천대학교 메디컬캠퍼스) ;
  • 박태진 ((사)한국방사선진흥협회)
  • Received : 2019.09.02
  • Accepted : 2019.10.04
  • Published : 2019.12.31

Abstract

Radiation Technology Information System (RATIS) is an integrated management system that provides information on support policies and R&D, recent trends, statistics, and market data related to industries that promote and use radiation. Customers' demands for IT services from information systems have increased with recent advancements in information technology (IT). To deliver satisfying services to users through a standardized process, RATIS has implemented ISO/IEC 20000-1, an international standard certification in IT service management. ISO/IEC 20000-1, an international standard that defines the requirements of IT service management systems, is a certificate system that continuously improves the quality of IT services and delivers high-quality services to interested parties, including customers. Meeting the requirements of ISO/IEC 20000-1, RATIS has defined the processes of service management and established an IT service management system model for content management and IT system operation. In contrast with existing IT service management systems that only focus on the management of IT systems, RATIS has differentiated itself by including content management, the core of system management, in its certification scope. In this paper, we will introduce the ISO/IEC 20000-1 certification and analyze the RATIS's IT service management system model and processes for the providing and utilization of top-quality radiation technology information services.

Keywords

Acknowledgement

본 논문은 과학기술정보통신부 원자력연구개발사업의 방사선기술사업화사업인 '방사선기술 전문서비스 인력양성' 과제 (NRF-2019M2D3A3060367)와 방사선연구기반확충사업 '방사선 기술정보 통합 네트워크 구축 및 관련 전문가 양성' 과제(NRF-2014M2B8A4033037)로부터 지원받아 수행되었습니다.

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