참고문헌
- Penttien Esko, Kasslin Henje, Asatiani Aleksandre, "How to choose between robotic process automation and back-end system automation?" 26th European Conference on Information Systems (ECIS2018) pp.2-5, 11-12.
- John Hindle, Mary Lacity, Leslie Willcocks, Shaji Khan, "Robotic Process Automation : Benchmarking the client experience" Knowledge Capital Partners, pp.6-7, 2018.
- David McCann, The New Digital Workforce, Gartner Special Report, 2018.
- JHallikainen, Bekkhus, Pan, "How OpusCapita Used Internal RPA Capabilities to Offer Services to Clients" MIS Quarterly Executive, Vol. 17 Issue 1, pp41-52, 2018.
- Gedas Baranauskas, "Changing Patterns in Process Management and Improvement: Using RPA and RDA in Non-Manufacturing Organizations", European Scientific Journal, edition Vol.14, No.26, 2018.
- Somayya Mada.., Rajesh M. Hol.., Durgesh K.. J, "THE FUTURE DIGITAL WORK FORCE: Robotic Process AUTOMATION (RPA)", Journal of Information Systems and Technology Management, Vol. 16, e201916001, 2019.
- KARIPPUR N. K.., PUSHPA R. B. "Robotic Process AUTOMATION - A STUDY OF THE IMPACT ON CUSTOMER EXPERIENCE IN RETAIL BANKING INDUSTRY", Journal of Internet Banking and Commerce, vol. 23, no. 2, August 2018.
- Karen O.., Jon I.., Bendik B, "Organizing Robotic Process Automation: Balancing Loose and Tight Coupling" Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019.
- Sorin ANAGNOST, "Robotic Automation Process - The operating system for the digital enterprise", Proceedings of the International Conference on Business Excellence, Vol. 12, Iss. 1, pp. 54-69, 2018.
- W. M. P. van der Aalst, M. Bichler, and A.Heinzl, "Robotic Process automation", Business & Inf. Syst. Eng., pp. 269-272, 2018.
- Scheepers, R.1 , Lacity, M.C.2,3 , Willcocks, "Automation as Part of Deakin University's Digital Strategy", MIS Quarterly Executive, Vol. 17 Issue 2, p89-107. 19p. 2018
- Aguirre, S. and Rodriguez, A, "Automation of a Business Process Using Robotic Process Automation (RPA): A Case Study", In Workshop on Engineering Applications, pp. 65-71, 2017
- Asatiani, A. and Penttinen, E, "Turning Robotic Process Automation into Commercial Success - Case OpusCapita" Journal of Information Technology Teaching Cases, 1-8, 2016.
- Barnett, G, "Robotic Process Automation: Adding to the Process Transformation Toolkit." Retrieved September 20, 2017, (https://www.blueprism.com/wpapers/robotic-processautomation-addingprocess-transformation-toolkit, 2015).
- Bygstad, B, "Generative innovation: a comparison of lightweight and heavyweight IT", Journal of Information Technology, 32(2), 180-193, 2016. https://doi.org/10.1057/jit.2016.15
- Fung, H. P. "Criteria, Use Cases and Effects of Information Technology Process Automation (ITPA)", Advances in Robotic and Automation, 3(3), 1-11, 2014.
- Lacity, M. and Willcocks, L, "Robotic Process Automation at Telefonica O2", MIS Quarterly Executive, 15(1), 21-35, 2016.
- Lacity, M., Willcocks, L. and Craig, A, "Robotizing Global Financial Shared Services at Royal DSM", The Outsourcing Unit Working Research Paper Series. 2016.
- Prangnell, N. and Wright, D, "The robots are coming" A Deloitte Insight Report, 2015.
- Mitul Makadia, "RPA vs. Traditional Automation - What's the Difference?" (https://www.business2community.com/infographics/rpa-vs-traditional-automation-whats-the-difference-infographic-02113605).
- 금융위원회 전자금융과, 전자금융감독규정, 2019.
- 정제호, 주 52시간 시대의 해법, RPA를 주목하라, POSRI 이슈리포트(19.2.21).
- 양성용, 박대우, "공공기관 Robotic Process Automation 적용사례 연구", 한국통신학회논문지, 43(9), 2018.
- 김동호. "금융사 대고객 서비스의 RPA(Robotic Process Automation) 도입 방향성 및 기대효과에 관한 연구", 연세대학교 석사학위논문, 2018.
- 최상웅, "Robotic Process Automation (RPA) 도입을 통한 기대성과요인의 상대적 중요도와 우선 요소순위에 관한 연구", 숭실대학교 박사학위논문, 2018.
- 현영근, 이주연. "융복합 시대의 비즈니스 프로세스 자동화, RPA (Robotic Process Automation) 동향분석 및 미래방향", 디지털융복합연구, 16(11), 313-327, 2018. https://doi.org/10.14400/jdc.2018.16.11.313
- 이병철. "로보틱 프로세스 자동화(RPA)에 대한 이해", (http://www.itnews.or.kr/?p=24748).