Korea Science and Art Forum (한국과학예술포럼)

The Korean Society of Science & Art (한국과학예술융합학회)
권호 표지
DOI QR코드

DOI QR Code

A Study on hybrid model for measuring the manpower of Hotel MICE, based on management orientation

경영지향성에 따른 호텔 MICE 적정 인력 측정 모델 연구

  • 김영문 (메이필드 호텔 앤 리조트) ;
  • 윤혜진 (배화여자대학교 관광경영학과) ;
  • 김철원 (경희대학교 호텔관광대학)
  • Received : 2019.03.06
  • Published : 2019.03.31
⟨ Previous Next ⟩

Abstract

The purpose of this study was to develop a hybrid model forecasting the optimal number of employees for the hotel MICE and investigate indicators' reliability and validity empirically. The dominant approach of manpower planning has long been conducted based on heuristic experience in the field of Hotel and MICE. There is little research on the manpower planning and forecasting in the hotel and MICE studies. However, it is significantly important to ensure how many the optimal number of employees are calculated to meet the goals of the company as well as the expectation of their customers. A focus group interview was used to collect data through a series of surveys. A total of 289 samples were collected to test validity of finalized indicators for forecasting the optimal number of employees for the Hotel MICE. The study developed 15 quantitative indicators and 19 qualitative indicators to forecasting the optimal number of employees for the Hotel MICE, based on three types of groups such as 'service-oriented', 'stability-oriented', and 'profitability-oriented' hotel company The study revealed the econometrics formula for the practical application for this field.

본 연구는 호텔 MICE의 적정인력 산정을 위한 지표를 개발하는 목적에서 시작되었다. 따라서 본 연구는 국내외 다양한 MICE 행사들을 유치하고 운영하고 있는 서울의 특급호텔 MICE 관련 전문가들을 대상으로 적정 인력을 산정할 때 중요하게 고려해야 하는 항목들을 도출하고 지표의 신뢰성과 타당성을 시도하였다. 연구결과 및 내용은 다음과 같다. 첫째, 도출 결과의 일반화를 위하여 최종 개발된 지표는 호텔 MICE 행사와 관련한 289명의 종사원들을 대상으로 실증 분석을 하여 지표의 신뢰성과 타당성을 검토하였다. 둘째, 그 결과 호텔의 인력 산정 및 운영에 매우 큰 영향을 미치는 호텔의 인사 및 경영전략을 3가지로 분류(서비스 지향, 안정성 지향, 효율성 지향)하였다. 셋째, 도출된 지표는 실무적으로 측정할 수 있도록 정량지표(15개)와 정성 지표(19개)로 구분하였으며, 호텔 MICE의 적정인력 산정은 정량지표와 정성 지표와 의 총계이다. 본 연구는 도출된 적정인력 지표를 정량 및 정성 지표로 구분하고 향후 실측할 수 있는 산식의 모형을 제시하였다는 점에서 향후 실무적으로 크게 기여할 것으로 기대한다.

Keywords

References

  1. Ahn, Dae Hee, Suh, Kwang Yul, Park, Jong Chul, Yoon, Dea Keun, Yang, Dong You, "A Study on Hotel Human Resource Management, Seoul: Baeksan Publishing Co., Ltd., 2012.
  2. Cho, Won Sup, "The Impact of Strategic Attitude on Business Performance: Focused on Hotel Companies", Keimyung University doctoral dissertation, 2006.
  3. Hu, B. A., & Cai, L. A, "Hotel labor productivity assessment: A data envelopment analysis", Journal of Travel & Tourism Marketing, 16(2-3), 2004.
  4. Hwang Ji Young, Kim Chul Won,. "Analysis of Trends in Domestic Convention Research Using Linguistic Network Analysis", Journal of Tourism Research, 30 (6), 2015.
  5. Kim, Chul Won, "Convention Marketing," Seoul: Beobmunsa, 2018.
  6. Kim, Young Moon, Kim, Chul Won, "A Study on Exploring the Optimal Forecasting Model for Hotel's MICE Sales',Journal of Tourism & Leisure Research, 28(3), 2016.
  7. Kim, Young Moon, Kim, Chul Won, "Developing Indicators to Forecast the Optimal Number of Employees for Hotel MICE',Journal of Tourism Sciences, 43(1), 2019.
  8. Kim, Young Ho, "A Study on the Influence of Hotel Organizational Culture on Management Strategies and Business Performance: Focused on Luxury Hotels in Seoul", doctoral dissertation, Kyonggi University, 2005.
  9. Ko, Jae Yoon, "A Study on the Estimation of the Appropriate Manpower Size of Hotel Convention Sales Manager: Focusing on the First Class Hotel in Seoul", Hotel Tourism Research, 8, 2002.
  10. Lester, R. A, "Manpower planning in a free society", Princeton University Press, 2015.
  11. Sandy Sou, K. I., & McCartney, G, "An assessment of the human resources challenges of Macao's meeting, incentive, convention, and exhibition (MICE) industry", Journal of Human Resources in Hospitality & Tourism, 14(3), 2015.
  12. Santos, C. A., Fuciec, A., Beyer, D. M., Resch, J., Brau, E., & Jain, S, " U. S. Patent No. 8,799,041. Washington, DC: U.S. Patent and Trademark Office", 2014.
  13. Shaw, M., Lewis, R. C., & Khorey, A. "Measuring meeting planner satisfaction with hotel convention services: A multi-variate approach", International Journal of Hospitality Management, 10(2), 1991.
  14. Seo Bum-suk, "The Impact of Hotel Organizational Culture on Business Performance," Tourism Research, 10 (4), 2006.
  15. Tang, H. W. V. "Constructing a competence model for international professionals in the MICE industry: An analytic hierarchy process approach", Journal of Hospitality, Leisure, Sport & Tourism Education, 15, 2014.
  16. UN World Tourism Organization, " UNWTO World tourism barometer and statistical annex", 2015.
  17. Verhoeven, C. J, "Techniques in corporate manpower planning: methods and applications", Springer Science & Business Media, 2012.
  18. Yoon, Ki Yeol, "A Study on the Impact of Business Support Activities of Collaborative Departments in Hotel on Business Performance", doctoral dissertation, 2003.