References
- Roche M, Diers D, Duffield C, Catling-Paull C. Violence toward nurses, the work environment, and patient outcomes. J Nurs Scholarsh 2010;42:13-22. https://doi.org/10.1111/j.1547-5069.2009.01321.x
- Anderson C. Workplace violence: are some nurses more vulnerable? Issues Ment Health Nurs 2002;23:351-66. https://doi.org/10.1080/01612840290052569
- Pich J, Hazelton M, Sundin D, Kable A. Patient-related violence against emergency department nurses. Nurs Health Sci 2010;12:268-74. https://doi.org/10.1111/j.1442-2018.2010.00525.x
- Saragoza P, White SG. Workplace violence: practical considerations for mental health professionals in consultation, assessment, and management of risk. Psychiatr Clin North Am 2016;39:599-610. https://doi.org/10.1016/j.psc.2016.07.007
- International Labour Office, International Council of Nurses, World Health Organization, Public Services International. Framework guidelines for addressing workplace violence in the health sector. Geneva: International Labour Office; 2002.
- Lee SR. The effects of emotional labor, workplace violence, and organizational management system on mental health [Doctoral thesis]. Seoul: Dongguk University; 2017.
- Takaki J, Taniguchi T, Fukuoka E, Fujii Y, Tsutsumi A, Nakajima K, et al. Workplace bullying could play important roles in the relationships between job strain and symptoms of depression and sleep disturbance. J Occup Health 2010;52:367-74. https://doi.org/10.1539/joh.L10081
- Lallukka T, Rahkonen O, Lahelma E. Workplace bullying and subsequent sleep problems--the Helsinki Health Study. Scand J Work Environ Health 2011;37:204-12. https://doi.org/10.5271/sjweh.3137
- Vie TL, Glaso L, Einarsen S. How does it feel? Workplace bullying, emotions and musculoskeletal complaints. Scand J Psychol 2012;53:165-73. https://doi.org/10.1111/j.1467-9450.2011.00932.x
- Yoo M, Lee S, Kang MY. Gender and educational level modify the relationship between workplace mistreatment and health problems: a comparison between South Korea and EU countries. J Occup Health 2015;57:427-37. https://doi.org/10.1539/joh.14-0270-OA
- Kim EJ. Study relation between burnout experience and job satisfaction of nurses [Master thesis]. Seoul: Kyunghee University;2002.
- Koo JB. Welfare policy according to the exhaustion of clinical nurses [Master thesis]. Chungju: Chungju University; 2003.
- Hong HJ, Sung MH. Factors affecting burnout of staff in emergency medical service (focusing on 119 rescuers in Busan and Gyeongnam). Korean J Occup Health Nurs 2014;21:164-73. https://doi.org/10.5807/KJOHN.2012.21.2.164
- Gorkin M. The four stages of burnout. Journal of Additional Information 2004;83:24-34.
- Hoff LA, Slatin C. Workplace health and safety: Report of PHASE/MNA Focus Groups. Mass Nurse 2006;77:6.
- Korea Occupational Safety and Health Agency. Safety and health practices (parcel and delivery service version) [Internet]. Ulsan: KOSHA, 2014 [cited 2018 May 1]. Available from: http://www.kosha.or.kr/consumer/trCnt.do?mode=view&medSeq=33809.
- Statistics Korea. Korean Statistical Information Service [Internet]. Daejeon: statistics Korea; 2016 [cited 2018 May 1]. Available from:http://kostat.go.kr/portal/korea/index.action.
- Chang SJ, Kang HT, Kim SY, Kim IA, Kim JI, Kim HY, et al. The development of Korean Emotional Labor Scale and Korean Violence Scale 2013. Korea Occupational Safety and Health Agency; 2014.
- Spitzer RL, Kroenke K, Williams JB, the Patient Health Questionnaire Primary Care Study Group. Validation and utility of a self-report version of PRIME-MD: the PHQ primary care study. Primary Care Evaluation of Mental Disorders. Patient Health Questionnaire. JAMA 1999;282:1737-44. https://doi.org/10.1001/jama.282.18.1737
- Han C, Jo SA, Kwak JH, Pae CU, Steffens D, Jo I, et al. Validation of the Patient Health Questionnaire-9 Korean version in the elderly population: the Ansan Geriatric study. Compr Psychiatry 2008;49:218-23. https://doi.org/10.1016/j.comppsych.2007.08.006
- Maslach C, Schaufeli WB, Leiter MP. Job burnout. Annu Rev Psychol 2001;52:397-422. https://doi.org/10.1146/annurev.psych.52.1.397
- World Values Survey. WVSA executive committee meeting 2019 [Internet]. Madrid: World Values Survey [cited 2019 May 1]. Available from: http://www.worldvaluessurvey.org/wvs.jsp.
- Oh EJ, Kim YS. A study on the relationship between upper-scale general hospital nurses' experience of verbal abuse and job stress. Korean J Occup Health Nurs 2015;24:173-82. https://doi.org/10.5807/KJOHN.2015.24.3.173
- Jung YM. The effects of workplace violence on job satisfaction in public medical nurses [Master thesis]. Gangneung: Gangneung-Wonju National University; 2018.
- Kang MJ, Park IS. Types of violence and coping methods experienced by general hospital nurses. J Korean Clin Nurs Res 2015;21:92-104. https://doi.org/10.22650/JKCNR.2015.21.1.92
- Cho JY, Lee YW, Kim HS, Kim SH. Relationships among response for violence experience, hardiness, and job satisfaction of nurses working in emergency department. Korean J Adult Nurs 2011;23:494-502.
- Kim MY, Ha TU, Hwang Y, Kang JS. Violence response, burnout and job satisfaction according to violence episode of emergency room worker. J Korea Acad-Ind Cooper Soc 2017;18:406-16. https://doi.org/10.5762/KAIS.2017.18.1.406
- Vartia M, Korppoo L, Fallenius S, Mattila M. Workplace bullying: the role of occupational health services. In: Einarsen S, Hoel H, Zapf D, Cooper C, editors. Bullying and emotional abuse in the workplace: international perspectives in research and practice. London: Taylor & Francis, 2003. p. 285-98.
- Richards J, Daley H. Bullying policy: development, implementation and monitoring. In: Einarsen S, Hoel H, Zapf D, Cooper C, editors. Bullying and emotional abuse in the workplace: international perspectives in research and practice. London: Taylor & Francis, 2003. p. 247-58.
- Gallant-Roman MA. Strategies and tools to reduce workplace violence. AAOHN J 2008;56:449-54. https://doi.org/10.3928/08910162-20081101-04
Cited by
- What Are the Experiences of Emotional Labor and Workplace Violence that Are More Harmful to Health in Korean Workforce? vol.17, pp.21, 2019, https://doi.org/10.3390/ijerph17218019