Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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A Study on the Convergent Factors Related to Turnover Intention among Some Administrative Staff in Medical Institution

의료기관 일부 원무행정직의 이직의도와 관련된 융복합적 요인

  • Kim, Seung-Hee (Dept. of Health Administration, Vision University of Jeonju) ;
  • Bae, Sang-Yun (Dept. of Health Administration, Vision University of Jeonju)
  • 김승희 (전주비전대학교 보건행정학과) ;
  • 배상윤 (전주비전대학교 보건행정학과)
  • Received : 2019.01.28
  • Accepted : 2019.04.02
  • Published : 2019.04.28
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Abstract

This paper investigated convergent factors to turnover intention among some Administrative Staff in Medical Institutions(ASMI). The survey used self-administered questionnaires for 320 administrative staffs of 27 medical institutions in the J region, selected arbitrarily from July 2, 2018 to July 27, 2018. The hierarchical multiple regression analysis shows the following results. The turnover intention of respondents turned out to be significantly higher in following groups: a group in which organizational commitment is lower, a group in which organizational loyalty is higher, a group in which exhaustion, cynicism, reduced professional efficacy, sub-areas of job burnout are higher. The results show explanatory power of 50.9%. The results of the study indicate that the efforts, to increase organizational commitment and organizational loyalty, and to decrease exhaustion, cynicism, reduced professional efficacy, sub-areas of job burnout, are required to improve the turnover intention among ASMI. These results could be used in hospital organization personnel management and industrial health education to lower the level of turnover intention in ASMI, vocational aptitude education of health care college students. In following studies, it is necessary to present and analyze the structural model affecting the turnover intention of ASMI.

본 논문은 의료기관 일부 원무행정직의 이직의도와 관련된 융복합적 요인들을 조사하였다. 설문조사는 2018년 7월 2일부터 2018년 7월 27일까지 임의로 선정된 J지역 27개 의료기관의 원무행정직 320명에 대하여 무기명 자기기입식 설문지를 사용하였다. 위계적 다중회귀분석 결과, 조직몰입이 낮을수록, 조직충성도가 낮을수록, 직무소진의 하위영역인 탈진, 냉소 및 직업 효능감 감소가 높을수록 이직의도가 높았으며 이들의 설명력은 50.9%이었다. 이상의 연구결과를 볼 때, 의료기관 원무행정직의 이직의도를 낮추기 위해서는 조직몰입을 높이고, 조직충성도를 높이고, 직무소진의 하위영역인 탈진, 냉소 및 직업 효능감 감소를 낮추는 노력이 필요하다. 이러한 결과는 의료기관 원무행정직의 이직의도를 낮추는 병원조직 인사관리 및 산업보건교육, 보건계열 대학생의 직업인성교육에 활용될 수 있다. 추후연구에서는 의료기관 원무행정직의 이직의도에 영향을 미치는 구조모형의 제시 및 분석이 필요하다고 본다.

Keywords

Table 1. Turnover intention according to general characteristics

DJTJBT_2019_v17n4_159_t0001.png 이미지

Table 2. Turnover intention according to organizational commitment, organizational loyalty and job burnout

DJTJBT_2019_v17n4_159_t0002.png 이미지

Table 3. Hierarchial multiple regression of selected variables on turnover intention

DJTJBT_2019_v17n4_159_t0003.png 이미지

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