Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
권호 표지
DOI QR코드

DOI QR Code

A Study on Improving the Quality of Clothing Companies: Focusing on Kutesmart using Quality 4.0 Matrix

의류기업의 품질 개선 방안 연구: Quality 4.0 매트릭스를 활용한 쿠트스마트 사례

  • Jang, Jin Myeong (Graduate School of Logistics, Inha University) ;
  • Seo, Seung Ju (College of Business Administration, Inha University) ;
  • Lee, Yuna (College of Business Administration, Inha University) ;
  • Kim, Youn Sung (College of Business Administration, Inha University)
  • 장진명 (인하대학교 물류전문대학원) ;
  • 서승주 (인하대학교 경영대학) ;
  • 이윤아 (인하대학교 경영대학) ;
  • 김연성 (인하대학교 경영대학)
  • Received : 2019.02.07
  • Accepted : 2019.02.18
  • Published : 2019.03.31
Download PDF
⟨ Previous Next ⟩

Abstract

Purpose: The concept of quality is changing in the quality 4.0 era with the fourth industrial revolution in the world. This research aims to understand the characteristics of well-adapted companies against the quality 4.0 era and to improve the quality of clothing companies. Methods: We analyzed companies that responded well to the quality 4.0 era, especially Kutesmart using Quality 4.0 Matrix. We focused on the service process of Kutesmart and we suggested modified service process to improve quality. We also interviewed an expert to verify this process is valid. Results: We found that two types are classified of well-adapted companies against the quality 4.0 era. Especially, Kutesmart has built a smart factory and introduced new technologies like 3D scanner and big data analysis. However, Kutesmart has a weakness in post-purchase process like other clothing companies. Kutesmart could solve this problem with modular production method for damaged part of customer. Conclusion: This research can be used for better understanding of the characteristics of well-adapted companies against the quality 4.0 era and service process of Kutesmart that is custom clothing company for providing information for benchmarking in this industry. This study suggests that further empirical researches on the costs and the efficiencies of applying the new technologies are necessary.

Keywords

PJGOB9_2019_v47n1_199_f0001.png 이미지

Figure 1. F2R type Example - Quality 4.0 Matrix

PJGOB9_2019_v47n1_199_f0002.png 이미지

Figure 2. P2R type Example - Quality 4.0 Matrix

PJGOB9_2019_v47n1_199_f0003.png 이미지

Figure 3. Quality 4.0 Matrix applied F2R type and P2R type

Table 1. Major keyword and examples of management quality

PJGOB9_2019_v47n1_199_t0001.png 이미지

Table 2. Major keyword and meaning of Quality 4.0

PJGOB9_2019_v47n1_199_t0002.png 이미지

Table 3. Keyword classification for stage of each industrial revolution

PJGOB9_2019_v47n1_199_t0003.png 이미지

Table 4. Classification of viewpoints based on consumers and suppliers of core concepts

PJGOB9_2019_v47n1_199_t0004.png 이미지

Table 5. Comparison of existing Custom Clothing Process and Kutesmart Process

PJGOB9_2019_v47n1_199_t0005.png 이미지

Table 6. The proposed post-purchase management process in Kutesmart

PJGOB9_2019_v47n1_199_t0006.png 이미지

References

  1. Cho, J. H. 2017. "An empirical study on top management's leadership in construction quality management activities and construction quality management performance." Journal of the korean society for quality management 45(3):403-426. https://doi.org/10.7469/JKSQM.2017.45.3.403
  2. Chong, H. R., Hong, S. H, Lee, M. K., and Kwon, H. M. 2017. "Quality Management. on the 4th Industrial Revolution." Journal of the korean society for quality management 45(4):629-648 https://doi.org/10.7469/JKSQM.2017.45.4.629
  3. Dan, J. 2017. QUALITY 4.0 Impact and Strategy Handbook. LNS Research.
  4. Dirlea, V., Kidambi, R., Krubasik, S., and Sachseneder, C. 2017. Quality 4.0: Preventive, Holistic, Future-Proof. A.T. Kearney, Inc.
  5. Economy insight. 2017. "A smart factory that combines human and technology." Accessed Sep. 01. http://www.eco nomyinsight.co.kr/news/articleView.html?idxno=3746.
  6. Han, E. J., and Cho, S. K. 2013. "A Study on the Causes of Consumer Complaints towards Apparel Products." Dept. of Home Economics, Korea National Open University 37(7):864-873.
  7. Hani. 2017. "The 'boss' of our factory is 5cm in width and 8cm in height." Accessed Sep. 03. http://www.hani.co.kr/arti/economy/marketing/809382.
  8. KBSnews. 2018. "57 % of clothing disputes are due to the company 'Slow compensation' complaints." Accessed Jul. 09. http://news.kbs.co.kr/news/view.do?ncd=3664434.
  9. Koreanews Times. 2018. "Hyundai Kia Motors Missing Quality Management, Increasing Customer Complaints." Accessed Jun. 15. http://www.kntimes.co.kr/news/articleView.html?idxno=25932.
  10. Kukinews. 2018. "LG Household & Health Care 'Perio' children's toothpaste quality control violation." Accessed Jan. 02. http://www.kukinews.com/news/article.html?no=513615.
  11. Kutesmart homesite : Intelligent Factory. Retrieved from the World Wide Web: http://www.kutesmart.net/web/factory/index.html.
  12. Kyoungsan Ilbo. 2018. "[CEO's Column] Quality Management in the Age of Fourth Industrial Revolution 4.0." Accessed Mar. 27. http://www.ksilbo.co.kr/news/articleView.html?idxno=634170.
  13. McKinsey & Company Home Consumer Packaged Goods. 2017. "The evolution of quality: Higher quality output, lower cost of quality." Accessed Aug. 23. https://www.mckinsey.com/industries/consumer-packagedgoods/our-insights/the-evolution-of-quality-higher-quality-output-lower-cost-of-quality.
  14. Ree, S. B. 2017. "Proposal of Korean Quality Management in the 4th Industrial Revolution." Journal of the Korean Society for Quality Management. 45(4):739-760. https://doi.org/10.7469/JKSQM.2017.45.4.739
  15. Roger, E. B. 2013. Managing Quality. Harvard Business Publishing.
  16. Sang, S. H. 2012. Impact on the Financial and non-Financial Performance of Quality Management Related Activities of Manufacturing Companies. Dept. Keimyung University of Economics and Administrative Sciences.
  17. SBSnews. 2018. "The primary carcinogen 'Radon' in the famous bed." Accessed Jul. 07. https://news.sbs.co.kr/news/endPage.do?news_id=N1004743891&plink=COPYPASTE&cooper=SBSNEWSEND.