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Negative Transition of Smart Device Utility: Empirical Study on IT-enabled Work Flexibility, After Hours Work Connectivity, and Work-Life Conflict

스마트기기 효용의 부정적 전이: IT기반 업무 유연성, 근무시간 외 업무 연결성, 일-삶 갈등에 관한 실증 연구

  • Received : 2019.10.15
  • Accepted : 2019.10.30
  • Published : 2019.12.31

Abstract

While smart devices can have a positive impact on work efficiency and productivity by reducing time-space constraints and enabling rapid processing of tasks, side effects can arise from the imbalances between work and personal life. In recent years, as smart devices are increasingly used in work environments, it is more necessary than ever to understand the related phenomenon, find the cause of negative effects, and search for appropriate solutions. This study has developed and verified a theoretical model that shows how the technical characteristics known as the utility of smart devices are converted into negative results such as work-life conflict. As a result of analyzing the collected data from the employees, our study provides significant implications for the researchers, as well as the practitioners and policy makers, regarding various relationships among IT-enabled work flexibility, after-hours work connectivity and work-life conflict, and the new knowledge about the important role of segmentation supplies from the organization.

스마트기기는 업무의 시공간적 제약을 줄이고 신속한 처리를 가능하게 함에 따라 업무 효율성 및 생산성에 긍정적인 영향을 줄 수 있는 반면에, 직장과 개인생활 간 불균형 초래로 인한 부작용이 뒤따를 수 있다. 최근 스마트기기의 업무활용이 증가하면서 그 어느때보다도 관련 현상의 이해와 원인 발견, 그에 맞는 적절한 방안들을 모색하는 것이 필요한 상황이다. 본 연구는 스마트기기의 효용성을 대표하는 기술적 특성('IT기반 업무 유연성')이 '일-삶 갈등'과 같은 부정적인 결과로 어떻게 전환되는지를 보여주는 이론적 모델을 개발하고 이를 검증하였다. 직장인을 대상으로 수집된 데이터를 분석한 결과, 주요 요인들('IT기반 업무 유연성', '근무시간 외 업무 유연성', '업무 과부하', '일-삶 갈등') 간 다양한 영향 관계, 그리고 ''일-삶 분리' 조직 지원'의 중요성과 관련하여 연구자는 물론이고 현업 종사자와 정책 입안자들에게도 의미있는 시사점이 도출되었다.

Keywords

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