Abstract
This study was conducted to survey 1,067 adult learners who are attending lifelong education center in universities in Seoul, Gyeonggi-do, and Chungcheongnam-do in order to understand educational satisfaction and its effects factors. Educational satisfaction is composed the following factors: overall satisfaction, instructor, education contents, education methods, educational facilities and environment, and staff service. Also, we had a conditional factor in educational satisfaction for this survey; for example, the analysis of correlation at the education satisfaction variables between age, region, and gender. The key study results are as follows. First, the overall educational satisfaction was higher than the level of averages in the lifelong institute of the universities. Second, the highest factor was the satisfaction at the adult learners which is instructors in their curriculums among various factors; however, the staff service was the lowest. The third, the main variables influencing educational satisfaction were instructors, education contents, and facilities and environments of the institutes. To be specific, the explanatory power of these three variables was about 36 percent of the total effects on the satisfaction of education. Therefore, the implication for managing the lifelong education institutes for the adult learners are that the institutes and universities should have a priority in these areas: instructors, education contents, and facilities and environments.
이 연구는 소비자 만족 관점에서 대학부설 평생교육원의 학습자를 대상으로 교육만족도를 파악하고자 서울, 경인, 충남지역 소재 4년제 대학부설 평생교육원의 성인학습자 1,067명을 대상으로 설문조사를 실시하였다. 교육만족도는 전반적인 만족도, 강사, 교육내용, 교육방법, 교육시설 및 환경, 담당직원서비스로 구성하고 연령별, 지역별, 성별 교육만족도, 교육만족도 변인 간 상관관계 분석, 교육만족도에 영향을 주는 변인들의 회귀분석을 실시하였다. 연구결과, 대학부설 평생교육원 교육만족도는 보통 수준 이상으로 나타났으며 강사 관련 만족도가 가장 높고 담당직원서비스 관련 만족도가 가장 낮게 나타났다. 교육만족도에 영향을 미치는 주요 변인은 강사, 교육내용, 시설 및 환경 순으로 나타났으며, 3개 변인의 설명력은 약 36%였다. 성인학습자를 위한 대학부설 평생교육원은 이들 영역에 대한 고려를 우선시 하여 경영해야 함을 의미한다.