DOI QR코드

DOI QR Code

병원정보시스템 품질이 사용자 만족과 서비스혁신 성과에 미치는 영향

The Impacts of Hospital Information System Quality on satisfaction of system users and Service Innovation Performance

  • 정지나 (전주대학교 보건관리학과)
  • Jeong, Ji-Na (Division of Health Management, Jeonju University)
  • 투고 : 2018.08.20
  • 심사 : 2018.10.20
  • 발행 : 2018.10.28

초록

본 연구의 목적은 종합병원에서 병원정보시스템 품질요인이 사용자의 만족과 서비스혁신 성과에 미치는 영향을 분석하고자 하였다. 간호사 250명을 대상으로 설문조사 하였으며, 5점 Likert 척도를 사용하여 병원정보시스템 품질, 사용자 만족, 서비스혁신 성과를 측정하였다. 자료 분석은 SPSS WIN 24.0 프로그램을 이용하여 t-test, ANOVA, correlation Regression 분석을 실시하였다. 연구결과는 서비스혁신 성과와 독립변수 간 상관계수는 시스템 품질(r=.644, p<.001), 정보품질(r=.650, p<.001), 서비스품질(r=.629), 사용자 만족(r=.831, p<.001) 으로 유의하였다. 병원정보시스템 품질과 서비스혁신성과에서 사용자 만족이 조절변수로 설명력은 78.4%로, 사용자 만족이 높을수록(B=.557, p<.001) 서비스혁신 성과가 높아지는 것으로 나타났다. 병원정보시스템의 구축에 있어 시스템 품질과 사용자 위주의 지원 및 서비스의 중요성을 바탕으로 실무적인 함의를 제시하였다.

The purpose of this study was to investigate the factors affecting of hospital information system quality factors on user satisfaction and service innovation performance in general hospitals. Using 5-point Likert scale, survey was performed on 250 nurses on hospital information system quality, user satisfaction, and service innovation performance. Data were analyzed by t=test, ANOVA, correlation and regression analysis using SPSS WIN 24.0 program. The results showed that significant correlation between service innovation performance and independent variables was seen in system quality (r=0.644, p<.001), information quality (r=0.650, p<.001), service quality (r=0.629, p<0.001) and user satisfaction (r=0.831, p<.001). User satisfaction was a moderating variable between hospital information system quality and service innovation performance with explanatory power of 78.4%. Higher user satisfaction (B=0.557, p<.001) showed positive correlation with greater service innovation performance. Investigating the mediating role of user satisfaction between EMR quality and service innovation performance, it is suggested that importance of system quality, user friendly system support and service.

키워드

참고문헌

  1. H. E. Jin, & E. M. Choi. (2012). A study on factors affecting the preception attitude toward electronic medical record, Journal of Digital Convergence, 10(4), 279-286. https://doi.org/10.14400/JDPM.2012.10.4.279
  2. S. N. Kim. (2018). An effect of quality factor of hospital information system on user satisfaction and business performance. thesis of master Tongmyong University.
  3. J. W. Oh, J. S. Han, & Y. S. Moon. (2012). Study on awareness, satisfaction and job stress of nurses using EMR system. The Journal of digital policy & management, 10(8), 257-264.
  4. J. J. Lee. (2017). The study on effect df quality on work performance in the hospital information system: focusing on the mediating effects of usefulness, and satisfaction. Unpublished doctoral dissertation, Pusan national university.
  5. C. T. Kim. (2015). A study on the effect of introduction of PACS and EMR System on hospital management performance effect. Journal of The Korean Data Analysis Society,11(4), 157-178.
  6. H. J. Im, J. T. Shim. & S. S. Lee. (2009). The study on impact of introduction characteristics factor of EMR system on perceived usefulness and ease of use and behavioral intention use. Journal of the Korea Industrial Information Systems Research, 14(2), 32-50.
  7. M. H. Lee, S. K. Park, & O. J . Lee. (2014). Validity and reliability of a service orientation scale for health care organization. J Korean Acad Nurs Adm, 20(4), 362-372. https://doi.org/10.11111/jkana.2014.20.4.362
  8. R. G. Finchman, R. Kohli, & R. Krishnan. (2011). The role of information systems in healthcare :current research and future trends. Information Systems Research, 22(3), 419-428. https://doi.org/10.1287/isre.1110.0382
  9. I. T. Lee, & C. H. Lee. (2018). The impacts of information system quality on service innovation performance: focus on the system users. Journal of CEO and Management Studies, 21(1), 399-417.
  10. M. H. Lee., S. K. Park, & O. J. Lee. (2014). Validity and reliability of a service orientation scale for health care organization. J Korean Acad Nurs Adm, 20(4), 362-372. https://doi.org/10.11111/jkana.2014.20.4.362
  11. J. S. Lee. (2014). The effects of information system quality and service quality of small and medium enterprises on business performance. The journal of professional management, 17(4). 45-66.
  12. K. U. Min, & S. N. Back. (2015). Effect of information system quality, organizational pressure, and team climate on the appropriation of an information system and related task performance. The Korea Society of Management information Systems, 17(1), 65-92.
  13. B. S. Han, Y. j. An, & K. S. Han. (2016). An empirical study on the effects of store-IT management service quality on continuous intention. Journal of Digital policy & management, 14(8), 115-125.
  14. H. J. Lee, J. Y. Kim, B. Y. Oh, & K. S. Han. (2018). A study on the factors on continuous use and performance of IT system based on UTAUT and is success model. Journal of Information Technology and Architecture. 15(1), 17-30.
  15. C. S. Park, & S. H. Ko. (2007). A review of hospital information system quality evaluation from the viewpoint of software usability. information systems review, 9(2), 169-187.
  16. H. Y. Jin, & Y. M. Choi. (2012). A study on factors affecting the reception attitude toward electronic medical record. Journal of Digital Convergence, 10(4), 279-286. https://doi.org/10.14400/JDPM.2012.10.4.279
  17. P. B. Seddon. (1997). A respecification and extension of the DeLone and McLean model of is success. Information System Research, 8(3), 240-253. https://doi.org/10.1287/isre.8.3.240
  18. W. H. DeLone, & E. R. McLean. (1992), Information systems success: the quest for the dependent variable. Information Systems Research, 3(1), 60-95. https://doi.org/10.1287/isre.3.1.60
  19. S. C. Sin. (2015). Analysis on influential factors on EMR system use of nurses(focus on Add-On EMR). Unpublished doctoral dissertation, Yonsei University.
  20. S. I. Song, & H. S. Park. (2003). Information quality and system use intention on the hotel information system: mediating roles of user's values, user's satisfactions. Korean Journal of Hospitality & Tourism 12(1), 139-158.
  21. L. F, Pitt, R. T. Watson, & C. B. Kavan. (1995). Service quality: a measure of information systems effectiveness. MIS Quarterly, 19, 173-187. https://doi.org/10.2307/249687
  22. J. E. Bailey, & S. W. Pearson. (1983). Development of a tool for measuring and analyzing computer user satisfaction. Management Science, 29(5), 530-545. https://doi.org/10.1287/mnsc.29.5.530
  23. G. C. Moore, & I. Benbasat. (1991), Development of an instrument to measure the perceptions of adoption an information technology innovation, Information Systems Research, 2(3), 199-222.
  24. J. J. Lee. (2018). The study on effect of quality on work performance in the hospital information system. Unpublished doctoral dissertation, Pusan National University.
  25. S. Matear, B. J. Gray, & T. Garrett. (2004). Market orientation, brand investment, new service development, market position and performance for service organizations. International Journal of Service Industry Management, 15(3), 284-301. https://doi.org/10.1108/09564230410540944
  26. J. C. Park, & H. J. Choi. (2015). The effects of employees' service quality innovation based on the innovation driver types on job involvement and innovation performance in the hotel industry. The Academy of Korea Hospitality & Tourism, 17(3), 120-140.
  27. R. M. Baron, & Kenny, D. A. (1986). The moderator -mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182. https://doi.org/10.1037/0022-3514.51.6.1173
  28. B. M. Son. (2005). A study on end-user's satisfaction based upon information system in web-based travel agency. Unpublished doctoral dissertation, Kyonggi University.