디지털융복합연구 (Journal of Digital Convergence)

  • 제16권10호
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  • Pages.399-407
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  • 2018
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  • 2713-6434(pISSN)
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  • 2713-6442(eISSN)
한국디지털정책학회 (The Society of Digital Policy and Management)
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인스타그램(Instagram)에서 브랜드 화장품 정보 제공 유형에 따른 콘텐츠 정보 속성과 이용자의 태도 분석

Analysis of Attributes of Contents Information and User's Attitude Depending on Type of Providing Brand Cosmetics Information in Instagram

  • 옥여원 (단국대학교 방송영상미디어학) ;
  • 김종무 (단국대학교 사회과학대학 커뮤니케이션학부)
  • Ok, Yeo-Won (Dept. of Broadcasting and Video Media, Dankook University) ;
  • Kim, Jong-Moo (School of Communications, College of Social Science, Dankook University)
  • 투고 : 2018.07.17
  • 심사 : 2018.10.20
  • 발행 : 2018.10.28
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초록

본 연구는 다양한 SNS 중에서도 서비스가 출시된 지 얼마 되지 않아 세계 최대 SNS인 페이스북과 경쟁을 하고 있는 인스타그램의 기업 계정인 "이니스프리" 화장품에세 제공하는 정보 제공 유형 차이에 따라 콘텐츠 정보의 신뢰성, 정보성 및 유희성에 차이가 존재하는지와 콘텐츠 정보의 속성이 이용자의 태도에 어떤 영향을 주는지 알아보기 위해 여성 총 311명의 설문을 분석하였다. 분석 결과 첫째, 정보 제공 유형에 따라 콘텐츠 정보의 신뢰성, 정보성 및 유희성에 차이가 존재하지 않았다. 둘째, 콘텐츠 정보의 "신뢰성"과 "유희성"은 구매의도에 영향을 주었다. 셋째, 콘텐츠 정보의 "정보성"과 "유희성"은 충성도에 영향을 주었다. 넷째, 콘텐츠 정보의 "정보성"과 "유희성"은 이용 만족도에 영향을 주었다. 이런 결과로 볼 때, 기업이 제공하는 정보 제공 유형이 개정 속성에는 영향을 미치지 않으며, 콘텐츠 정보의 "유희성"은 모든 이용자 태도에 영향을 미치는 중요 요인으로 확인 되었다.

The influence of SNS platform in the mobile environment has grown greatly. Among the various social networking services(SNS), this study analyzed the question of 311 women to investigate whether any difference exists between reliability of contents information, informativeness and playfulness as well as how attributes of contents information influence user attitude depending on the difference in type of providing information provided by "Innisfree" Cosmetics, the company account of Instagram. According to analysis, first, no difference exists between reliability of contents information, informativeness and playfulness depending on the type of providing information. Second, reliability and the playfulness of contents information influence purchase intention. Third, contents information "informativeness" and "playfulness" influence loyalty. Fourth, the "informativeness" and "playfulness" of contents information influence User Satisfaction. Considering such result, it is confirmed that the type of providing information provided by company does not influence account attributes and the "playfulness" of contents information is significant factor which influences all user attitude.

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