Journal of Korean Library and Information Science Society (한국도서관정보학회지)

Korean Library and Information Science Society (한국도서관정보학회)
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A Study on the Revitalization of Modern Literature Service Based on User Awareness Survey

이용자 인식조사를 기반으로 한 근대문학자료 서비스 활성화 방안 연구

  • Received : 2018.01.28
  • Accepted : 2018.03.18
  • Published : 2018.03.31
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Abstract

The objective of this study is to investigate the current usage and Satisfaction Levels of modern literature services provided by the National Library of Korea, and explore the strategies to promote the use of the modern literature service. The result show that the usage rate of users for the modern literature service is very low, and the Satisfaction Level of the experienced users are found to be normal. Therefore, in order to increase the utilization rate and the Satisfaction Level, first, it is required for active promotion of current modern literature services. Second, the public relations of exhibitions and viewing information are provided direct access to users of the modern literary materials, so various types of exhibitions and events are necessary. Third, although respondents said that library homepage, portal site, and SNS are effective public relations methods, in the case of less-educated and seniors, they prefer public relations through offline media. Therefore, deeper theoretical considerations are necessary in order to select affordable public relations media.

본 연구는 국립중앙도서관에서 제공하고 있는 근대문학서비스의 이용현황 및 만족도를 조사하고, 이를 기반으로 서비스를 활성화 시킬 수 있는 방안을 이용자의 요구를 기반으로 모색해 보고자 하였다. 그 결과, 이용자의 근대문학 서비스에 대한 이용률은 매우 저조한 것으로 나타났고, 이용경험자의 이용만족도는 보통으로 나타났다. 따라서 이용률과 만족도를 높이기 위해서는 첫째, 현재 제공되고 있는 근대문학 서비스에 대한 적극적인 홍보가 요구된다고 할 수 있다. 둘째, 전시 및 관람 정보에 대한 홍보는 근대문학자료 이용자로의 직접적 발로를 제공하고 있으므로 다양한 형태의 전시, 관람 행사의 진행이 필요한 것으로 보였다. 셋째, 응답자들은 도서관 홈페이지, 포털사이트, SNS 등 온라인을 통한 홍보 매체가 효과적인 홍보방법이라고 하였으나, 저학력과 고연령층에서는 오프라인 매체를 통한 홍보방법을 선호하고 있어 홍보매체의 선정에 있어 심도 깊은 논의와 고민이 필요할 것으로 보인다.

Keywords

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