Journal of the Ergonomics Society of Korea (대한인간공학회지)

Ergonomics Society of Korea (대한인간공학회)
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A Study on the Characteristics of Human Error on Airline Pilots Regarding the Air Traffic Control Communication

민간항공조종사의 항공교통관제 관련 인적 에러에 관한 연구

  • Choi, Jinkook (Far East University, Department of Aeronautical Science and Flight Operation)
  • 최진국 (극동대학교 항공운항학과)
  • Received : 2018.05.09
  • Accepted : 2018.06.03
  • Published : 2018.06.30
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Abstract

Objective: The purpose of this paper is to understand the flight crew error related with the ATC (air traffic control) communication. Background: The flying skill of the pilots are regarded as core part human performance in an Airline, however international society such as ICAO recommend airlines to implement competency based training which deals communication as core competency including ATC communication in English. Method: This study deals with the human errors of the airline pilots on ATC communications through LOSA (Line Operation Safety Audit) implemented by airlines A. Results: The most frequent communication errors on ATC by pilots are the wrong readback to ATC There are more error on larger fleet that operated mainly in international flights. Conclusion: The mismanagement of ATC errors by pilots are wrong readback or misinterpretation of ATC instructions. The mismanagement rate has been improved by 46% that first LOSA. Application: This study may help other airlines to enhance their managements on ATC errors. The airlines may train their pilots to manage ATC communication error and improve the system by providing situation awareness contents available for pilots including the training. The airline also may publish the information material explaining the ATC on the airports about special characteristics so the flight crew may have increased situation awareness.

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References

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