Journal of Convergence for Information Technology (융합정보논문지)

Convergence Society for SMB (중소기업융합학회)
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Interaction effects and moderating effects on organizational context, customer reaction, and job burnout in Senior Welfare organization

노인복지사업 조직에서 조직맥락, 이용자 반응, 직무소진의 구조관계에서의 상호작용효과와 조절효과

  • Received : 2018.05.14
  • Accepted : 2018.06.20
  • Published : 2018.06.30
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Abstract

The purpose of this study is to investigate the interaction effects of organizational context, customer reaction, and job burnout in Senior Welfare organizations. In addition, we will analyze the moderating effects of demographic characteristics (personal characteristics, organizational characteristics). A total of 796 social workers engaged in Senior Welfare projects were analyzed. As a result, the following results were obtained. First. It was found that there was a significant difference between the variables in the sociodemographic characteristics, organizational context, customer reactions, and interaction effects on job burnout. Second, age, employment type, and Social Worker qualifications were the most important variables of control effect. The specific organizational behavioral factors between the employees and the users should be studied.

본 연구는 노인복지사업 조직에서 조직맥락, 이용자 반응, 직무소진과의 구조관계에서 상호작용효과를 연구하는 것이다. 또한 인구사회학적 특성(개인특성, 조직특성)의 조절효과에 대하여 실증분석을 하는 것이다. 노인복지사업 조직에서의 사회복지사 796명을 대상으로 분석하였다. 그 결과 다음과 같은 결과를 얻었다. 첫째, 직무소진에 미치는 인구사회학적특성(개인특성, 조직특성), 조직맥락, 이용자 반응들의 영향력 및 상호작용 효과를 검증 한 결과 유의한 차이가 있는 것으로 확인 되었다. 둘째, 조절효과에 유의한 조절변수로는 연령, 고용형태, 자격증으로 나타났다. 노인복지사업 종사자들의 직무소진에 자발적인 조직행동과 이용자반응이 영향을 미치는 것으로 확인되어 이를 기초로 해서 종사자와 이용자의 구체적인 조직행동요인에 대한 연구가 이루어져야 할 것이다.

Keywords

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