The Korean Journal of Health Service Management (보건의료산업학회지)

Korea Society of Health Service Management (보건의료산업학회)
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Analysis of Task Importance and Task Performance for Medical Insurance Review Nurses' Using the IPA Method

IPA를 활용한 보험심사간호사의 직무 중요도와 수행도의 인식차이

  • Kim, Nan-Young (Department of Health Science Graduate School, Kosin University) ;
  • Lee, Gyu-Hee (Department of Health Care Administration, Kosin University) ;
  • Cho, Kyoung-Won (Department of Health Care Administration, Kosin University)
  • Received : 2016.11.01
  • Accepted : 2017.01.06
  • Published : 2017.03.31
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Abstract

Objectives : In this paper, we proposed a method to comprehensively examine the roles of medical insurance review nurses' by analyses of task importance and task performance. Methods : For the analyses, we used the responsesof 268 nurses who completed a questionnaire for members of the Medical Insurance Review Nurses Association in 2015, and analyzed task importance and task performance using the IPA method and the standard task guide. Results : There were significant differences in task importance and task performance according to task position. In the category of 'Keep up the good work,' 'Calculate benefit standard' was indicated only in administrative positions, and in the category of 'Concentrate here,' 'Manage hospital resources' and 'Process after appeal results' was demonstrated only in general positions. There were differences in the 'Low priority' and 'Possible overkill' categories by task performance according to task position. Conclusions : Our results indicate the necessity of a new education system and task reassignment according to task importance and task performance as perceived by medical insurance review nurses.

Keywords

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