Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Improvement of ICT SMEs Technology Support Programs using Exploratory FGI and Delphi techniques

탐색적 FGI와 Delphi기법을 활용한 ICT 중소기업 기술지원 프로그램 개선 방안 연구

  • Lee, Hyung-Ju (SMEs Technology Support Section, Electronics and Telecommunications Research Institute(ETRI)) ;
  • Lee, Yong-Hun (SMEs Technology Support Section, Electronics and Telecommunications Research Institute(ETRI)) ;
  • Park, So-Ra (SMEs Technology Support Section, Electronics and Telecommunications Research Institute(ETRI)) ;
  • Lee, Il-Jin (SMEs Technology Support Section, Electronics and Telecommunications Research Institute(ETRI))
  • Received : 2017.07.31
  • Accepted : 2017.09.20
  • Published : 2017.09.28
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Abstract

This study aim to figure out the limitation of existing ICT SMEs technology support programs conducted by Government Funded Research Institute. To investigate the limitations of SMEs programs, we conducted Focus Group Interview(FGI) with staff in charge of R&D department of beneficiaries(ICT SMEs). The results of FGI show that SMEs have troubles with the lack of R&D manpower, R&D infrastructure and non-R&D activities. Then, we conducted Delphi survey(derived from FGI) with related field experts to ask the problems and limitations of SMEs programs. The Results of Delphi show that SMEs programs has limitations with avoiding of SMEs support staff, lack of public R&D infrastructure sharing center, incompleteness of policies. Based on the results of FGI and Delphi, we suggest the several ways to improving SMEs programs.

본 연구에서는 ICT 중소기업 기술지원 프로그램의 문제점을 수혜자와 전문가 관점에서 찾아내어 개선방안을 도출하는 것을 목적으로 한다. 이를 위하여 한국전자통신연구원(ETRI)에서 수행하고 있는 중소기업 기술지원 프로그램인의 수혜기업을 대상으로 표적집단면접(FGI) 조사를 실시하였고, 도출된 주요 이슈에 대하여 전문가를 대상으로 델파이(Delphi) 조사를 수행하는 2단계 조사를 실시하였다. FGI 조사결과, ICT 중소기업은 기술인력, 연구인프라, 비R&D 분야에 애로사항을 가지고 있는 것으로 나타났고, 동일 항목에 대한 전문가 Delphi 조사를 통하여 국내 출연(연) 중소기업 기술지원 프로그램의 문제점을 도출하였다. Delphi 조사결과, 고급/고경력 인력의 중소기업 지원기피, 체계적인 장비 운영관리 시스템 및 인력 부족, 시험 인증 전담인력 부족 및 인프라 미흡, 기술지원 정책 및 프로그램 체계 미흡이 문제점으로 나타났고, 본 연구의 FGI 및 Delphi 조사결과를 토대로 ICT 중소기업 기술지원 활성화 방안을 제시하였다.

Keywords

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