Management & Information Systems Review (경영과정보연구)

Daehan Academy of Management Information Systems (대한경영정보학회)
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The Effect of SNS Information Attributes on Usability and Diffusion Intention -Moderating Effect of Market Mavenism.

SNS정보속성이 유용성지각과 확산의도에 미치는 영향 -마켓메이븐경향(Market Mavenism)의 조절효과-

  • Kim, Sang-Jo (Dept. of Business Administration, Dong-Eui University) ;
  • Jung, Seon-Mi (Dept. of Business Administration, Dong-Eui University)
  • Received : 2016.01.19
  • Accepted : 2017.02.24
  • Published : 2017.03.31
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Abstract

The purpose of this study is to search information attributes suitable for SNS and to identify the influence of individuals or groups who contribute to the creation and diffusion of information in the SNS. The researchers extracted the accuracy, two-sided information, novelty, diversity, and experiential factors that influence the acceptance and diffusion of information in the SNS, and identified the relationships among the variables, the usefulness of information and the degree of information diffusion intention. And researchers studied market maven who play the key role in creating and diffusing SNS information. A total of 600 questionnaires were collected and 549 questionnaires were used to test the research hypothesis. The results of the study are as follows. Consumers considered information, which had accuracy, two-sided, and experiential attributes, as useful. But novelty or diversity information were regarded as unuseful because of motive to avoid ambiguity. In the Market Maven Group who have the ability to acquire and edit SNS information, however, there were weak or negative causality between experience and accuracy and information usability factors. but positive causality between novelty and diversity factors of information and usability.

본 연구의 목적은 SNS에 적합한 정보속성을 탐색하고, SNS에서 정보의 생성과 확산에 기여하는 개인이나 집단과 그 영향을 확인하는 것이다. 연구자들은 SNS환경에 적합한 정보속성으로 정확성, 양면성, 참신성, 다양성과 경험성의 다섯 요인을 추출하고, 제 변수와 정보의 유용성 및 정보 확산 의도의 인과관계를 분석하였다. 또한 SNS에서 정보를 수용하고 편집하며 정보확산을 주도하는 개인 또는 소비자인 마켓메이븐의 역할과 함께 변수 간 관계에 대한 마켓메이븐경향의 조절효과를 검증하였다. 연구가설의 검증을 위해 549개의 온라인설문자료를 이용하였으며, 연구 결과는 다음과 같다. SNS정보속성 중에서 정확성, 양면성, 경험성 요인이 사용자의 정보유용성 지각에 긍정적인 영향을 미쳤으나, 참신성과 다양성 요인은 통계적 인과관계를 발견하지 못하였다. 전체집단과 달리 마켓메이븐경향이 높은 집단에서는 정확성과 경험적 요인이 정보의 유용성지각에 약하거나 부정적인 영향을 주었고, 전체 SNS 사용자집단에서 기각되었던 참신성과 다양성 요인은 유용성지각에 긍정적인 영향을 미치는 것으로 나타났다.

Keywords

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