Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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National Cultural Dimensions and their Impact on Quality Management Maturity and Project Quality Performance: Focusing on ITER Project

국가의 문화차원이 품질경영 성숙도 수준과 프로젝트 품질에 미치는 영향: ITER 프로젝트를 중심으로

  • Hyun, Young-Jun (Quality Management Department, National Fusion Research Institute) ;
  • Song, Haegeun (Department of Management Information, Dong-Eui Institute of Technology) ;
  • Park, Young-Taek (Graduate School of Management of Technology, Sungkyunkwan University)
  • 현영준 (국가핵융합연구소 품질관리실) ;
  • 송해근 (동의과학대학교 경영정보계열) ;
  • 박영택 (성균관대학교 기술경영학과)
  • Received : 2017.05.30
  • Accepted : 2017.06.14
  • Published : 2017.06.30
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Abstract

Purpose: The study is aimed to identify the national cultural dimensions that are affecting the quality management (QM) maturity level and the project quality performance, and analyze their relationships. Methods: This study collected the data of QM Maturity level based on Crosby's QM maturity model and the project quality performance using the Iron Triangle (Quality, Time/Schedule and Cost) from the employees who are participating in the ITER Project across the major 8 countries (China, France, Italy, Japan, Korea, Russia, U.K. and U.S.A.). Three research hypotheses are proposed concerning the national cultural dimensions in this study and Hofstede's five cultural dimensions framework are used for the statistical test. Results: The results are two folds in the study: First, there is a significant positive correlation between the QM maturity level and the project quality performance. Second, three cultural dimensions (Collectivism, Large Power Distance and Strong Uncertainty Avoidance) and five cultural dimensions (Collectivism, Large Power Distance, Strong Uncertainty Avoidance, Feminity and Long Term Orientation) have a positive impact on the QM maturity level and the project quality performance respectively. Conclusion: From the results, the understanding and consideration of the culture difference among the countries participating International Collaboration R&D project are recommended.

Keywords

References

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