Culinary science and hospitality research (한국조리학회지)

Culinary Society of Korean Academy (한국조리학회)
권호 표지
DOI QR코드

DOI QR Code

The Study on Job Satisfaction, Turnover Intention and Organization Commitment of Employees in Domestic Independent Hotel and International Chain Hotels

로컬호텔과 체인호텔 종사자의 직무만족, 이직의도, 조직몰입에 관한 연구

  • Kim, Hae-Dong (Dept. of Hospitality & Tourism Management, Kyungsung University) ;
  • Choi, Ha-Yeon (Dept. of Hospitality & Tourism Management, Kyungsung University) ;
  • Kim, Hak-Seon (Dept. of Hospitality & Tourism Management, Kyungsung University)
  • 김해동 (경성대학교 호텔관광외식경영학과) ;
  • 최하연 (경성대학교 호텔관광외식경영학과) ;
  • 김학선 (경성대학교 호텔관광외식경영학과)
  • Received : 2017.06.09
  • Accepted : 2017.06.26
  • Published : 2017.06.30
Download PDF
⟨ Previous Next ⟩

Abstract

The purpose of this study was to analyze the job satisfaction, turnover intention and organization commitment level of hotel employees using Herzberg's motivation hygiene theory. This study used SPSS 20.0 and AMOS 20.0 to conduct frequency analysis, reliability analysis, confirmatory factor analysis, path analysis and chi-square difference test. The results of study, first of all, Herzberg's, theory of hygiene are influenced by satisfaction of employees, organization commitment and turnover intention. It will be strongly needed to management of compensation, well-organized policy of human resources system. Lastly, in Hotel business, It showed differences having a strong influence on local employee and chain hotel employee according to method of Hotel management. In conclusion, in the hospitality industry, it is desirable to carry out on their own ways of vision and purpose each corporations rather than following regimental rules.

Keywords

References

  1. An, H. N. (1990). A study on Herzberg's two factor theory and empirical verification: An empirical analysis on Korean middle class officials. Journal of Daegu Gyeongbuk Administrative Office, 2, 59-84.
  2. Bass, B. M. (1985). Leadership and Performance Beyond expectations. New York: The Free Press.
  3. Bockman, V. M. (1971). The Herzberg controversy. Personnel Psychology, 24(2), 155-189. https://doi.org/10.1111/j.1744-6570.1971.tb02470.x
  4. Brayfield, A. H. (1960). Review of F. Herzberg, B. Mausner and B. Snyderman: The motivation to work. Personnel Psychology, 13, 101-102.
  5. Choi, O. H. (2010). An analysis of the factors influencing job involvement of the fire official (Doctoral dissertation). Kyoungbuk University.
  6. Dalton, D. R., Todor, W. D., & Krackhardt, D. M. (1982). Turnover overstated: The functional taxonomy. Academy of management Review, 7(1), 117-123. https://doi.org/10.5465/amr.1982.4285499
  7. Ewen, R. B. (1964). Some determinants of job satisfaction: A study of the generality of Herzberg's theory. Journal of Applied Psychology, 48(3), 161. https://doi.org/10.1037/h0048383
  8. Friedlander, F., & Walton, E. (1964). Positive and negative motivations toward work. Administrative Science Quarterly, 194-207.
  9. Herzberg, F., Mausner, B., & Snyderman, B. B. (1959). The Motivation to Work. New York, J. Wiley & Sons.
  10. Hoppock, R. (1935). Job Satisfaction. New york: Harper and Brothers.
  11. Joung, H. W., Choi, E. K., & Kim, H. S. (2012). A study on the relationship among training motivation factors, employees' training satisfaction, and job satisfaction in Foodservice operations. Culinary Science & Hospitality Research, 18(5), 165-175. https://doi.org/10.20878/cshr.2012.18.5.011
  12. Kim, J. P. (1999). A study on influence having effect on duty satisfaction about education of tourist hotel employee. Journal of Tourism and Hospitality Research, 8, 121-144.
  13. Kim, K. S. (2003). The influence of organizational culture and empowerment of a hotel on the organizational effectiveness and service quality (Doctoral dissertation). Kyonggi University.
  14. Kim, S. H. (2005). A study on the relationship of job satisfaction and turnover among travel agency employees. Journal of Tourism Sciences, 28(4), 255-272.
  15. Korea Tourism Association (2012). Retrieved from www.koreatravel.or.kr
  16. Korea Tourism Development Institute (1997). 1997 Korea Tourism Yearbook.
  17. Lee, E. Y., Lee, S. B., & Yoon, H. H. (2003). A study of the turnover intention factors on cooks in the hotel industry- Based on Herzberg theory. Journal of Hospitality and Tourism Studies, 12, 181-197.
  18. Lee, H. K. (2014). The effects of hotel restaurant service quality on hotel relationship marketing and hotel performance - Centered on the comparison of independently owned hotel and chain hotel in Busan- (Doctoral dissertation). Youngsan University.
  19. Lee, J. K., & Choi, J. G. (2012). Testing the applicability of the Herzberg's motivation-hygiene theory to the hotel industry. Korea Journal of Business Administration, 27(4), 2091-2111.
  20. Lee, S. H., Toh, S. M., & Kim, H. S. (2016). The customer's perception on luxury hotel: A case of sunway resort hotel and spa. Culinary Science & Hospitality Research, 22(6), 145-150. https://doi.org/10.20878/cshr.2016.22.6.015
  21. Lee, S. J. (2008). Determinants affecting job satisfaction/dissatisfaction of culture & tourism guide according to Herzberg's two factor theory: Application of canonical correlation analysis (Doctoral dissertation). Keimyung University.
  22. Lee, S. J., Myung, M. S., Yang, I. S., & Lee, H. Y. (2006). Job satisfaction of employees in F & B department: Domestic independent deluxe hotel vs. international chain deluxe hotel. Journal of the Korean Society of Dietary Culture, 21(1), 42-50.
  23. Maidani, E. A. (1991). Comparative study of Herzberg's twofactor theory of job satisfaction among public and private sectors. Public Personnel Management, 20(4), 441-448. https://doi.org/10.1177/009102609102000405
  24. Ministry of Culture, Sports, and Tourism (2012). Trends and future research of the world hotel industry. 1-110. Retrieved from http://mcst.popd.kr/04201305310008128
  25. Mobley, W. H. (1977). Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of Applied Psychology, 62(2), 237-240. https://doi.org/10.1037/0021-9010.62.2.237
  26. Oh, K. T. (2005). The study on the chain strategy of budget hotel (Master's thesis). Kyonggi University.
  27. Porter, L. W., Crampon, W. J., & Smith, F. J. (1976). Organizational commitment and managerial turnover: A longitudinal study. Organizational Behavior and Human Performance, 15(1), 87-98. https://doi.org/10.1016/0030-5073(76)90030-1
  28. Porter, L. W., & Lawler, E. E. (1968). Managerial Attitudes and Performance. Homewood.
  29. Rantz, M. J., Scott, J., & Porter, R. (1996). Employee motivation: New perspectives of the age-old challenge of work motivation. Nursing Forum, 31(3), 29-36. https://doi.org/10.1111/j.1744-6198.1996.tb00497.x
  30. Salancik, G. R. (1977). Commitment and the control of organizational behavior and belief. New Directions in Organizational Behavior, 1-54.
  31. Saleh, S. D., & Hosek, J. (1976). Job involvement: Concepts and measurements. Academy of Management Journal, 19(2), 213-224. https://doi.org/10.2307/255773
  32. Song, B. S. (1996). A study on effect of job stress on job satisfaction and turnover intention (Doctoral dissertation). Kyunghee University.
  33. Suh, C. H. (2000). An influence of organizational trust on employee's organizational citizenship behavior and mediating job satisfaction. Journal of Tourism and Hospitality Research, 15(2), 135-156.
  34. Tiffin, J., & McCormick, E. J. (1965). Industrial Psychology (Vol. 7). Englewood Cliffs, NJ: Prentice-Hall.
  35. Whitsett, D. A., & Winslow, E. K. (1967). An analysis of studies critical of the motivator-hygiene theory 1. Personnel Psychology, 20(4), 391-416. https://doi.org/10.1111/j.1744-6570.1967.tb02441.x
  36. Won, Y. H. (1994). A study of the relation between vocational need and work environment reinforcers of the hotel's employees. Annals of Hospitality Administration, 3, 175-205.
  37. Woo, S. B. (1995). Effects of job satisfaction and organizational commitment on the turnover of hotel industry employees. Journal of Tourism Sciences, 19(1), 65-88.