Journal of Industrial Convergence (산업융합연구)

DAEHAN Society of Industrial Management (대한산업경영학회)
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A Study on the Casual Relations between Job Competence and Service Quality

공무원의 직무역량과 서비스질의 인과관계에 관한 연구

  • Kim, Kyung-Hee (Department of Psychology Coaching, Digital Seoul Culuture Art University)
  • 김경희 (다지털 서울문화예술대학교 상담코칭심리학과)
  • Received : 2017.04.13
  • Accepted : 2017.05.25
  • Published : 2017.06.30
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Abstract

This study conducted a survey of 400 public officials in kyoung ki Do districts from July to September 2016, and used 390 copies for final analysis. The results of this study can be summarized as follows. First, the level of Job competence and service quality of public officias were statistically siqnificant. Second, the esults showed that both Job competence and sevice quality had a statistically significant influential relationship, so as these variables increased, the level of service quality improved. Third, the influential relationship of Job competence on the service quality of public officials was statistically significant and positive. These results provide a theoretical groung for the understanding and integrated approach to the causality of job competence and of service quality.

Keywords

References

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