The Journal of the Korea Contents Association (한국콘텐츠학회논문지)

The Korea Contents Association (한국콘텐츠학회)
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Impact of Unmet Expectations on Manager's Job Burnout: Examination of the mediating role of Overcommitment

관리자의 기대불일치가 직무소진에 미치는 영향 : 과다몰입의 매개효과 검증

  • 신응균 (경희대학교 국제대학원) ;
  • 오상진 (서울종합과학 대학원대학교 경영학과)
  • Received : 2016.11.28
  • Accepted : 2016.12.14
  • Published : 2017.01.28
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Abstract

This research was designed to verify the causal relationships between organization managers' unmet expectations and job burnout and the mediating effects of overcommitment based on the effort-rewards imbalance theory. It was also intended to evaluate the moderating effect of LMXSC on the relationship between overcommitment and job burnout. 172 branch managers working at commercial bank were selected as the target research group. This study was validated by The SPSS 24.0, the reliability was justified through the factor analysis, and the casual relationship was confirmed through the three-step regression. As a result, unmet expectations had a strong positive correlation with job burnout and overcommitment. Overcommitment had a strong positive correlation with the mediating effect between unmet expectations and job burnout. Moderating effects of LMXSC were not significant. This study showed the practical implication between unmet expectations, overcommitment, and job burnout. Additionally it exhibited the job design and management practice in manager groups where the importance of their role has been expanded. Lastly, we found the interdisciplinary implication from making an effort to elaborate the antecedent of variables.

본 연구는 기대보상불일치이론에 기초하여 기업 내 관리자 그룹을 대상으로 직무활동에서 경험하는 기대불일치와 직무소진, 과다몰입의 매개효과 검증, 과다몰입과 직무소진과의 관계에서 상대적 LMX의 조절 효과 분석을 목적으로 하였다. 민간은행에 재직 중인 172명의 관리자를 대상으로 설문지를 수집 분석하였고 SPSS 24.0 프로그램을 활용한 실증분석이 이루어졌다. 요인분석을 통해 변수측정의 신뢰도와 타당성을 검증하였으며 다중회귀분석을 통해 영향관계를 분석하였다. 실증 분석 결과 기대불일치는 직무소진과 과다몰입에 정적인 영향을 미치는 것으로 확인되었으며 과다몰입은 기대불일치와 직무소진 간 매개효과 유의성을 검증할 수 있었으나 상대적 LMX의 조절효과 가설은 통계적으로 유의한 결과를 보여주지 않았다. 조직연구에서 역할의 중요성이 증대되는 관리자 그룹의 기대불일치현상이 과다몰입과 직무소진과의 인과 관계에 관한 실천적 함의와 직무설계 및 관리방안에 대한 시사점을 제시하였고 변수의 선행요인 정교화를 시도하였다는 점에서 학제적 의미를 찾을 수 있다.

Keywords

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