Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
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Convergence Study on the Moderating Effects of Ego-resilience on the relationship between Jobscape and Psychological Welfare of the Employees in Tourism Industry

관광업체 종사자의 잡스케이프(jobscape)와 심리적 복지감의 관계에서 자아탄력성의 조절효과에 관한 융합연구

  • 지명원 (중부대학교 관광경영학과) ;
  • 이강욱 (중부대학교 관광경영학과)
  • Received : 2017.01.09
  • Accepted : 2017.02.20
  • Published : 2017.02.28
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Abstract

This research was psychological convergence research for job satisfaction improvement of emotional worker, and verified the effects of jobscape on psychological welfare and moderating effects of ego-resilience through the relation between jobscape and psychological welfare. Research hypothesis was verified by SPSS 20.0 program based on surveys from workers in travel agency in Seoul. As a result, jobscape that includes physical, emotional and social environment has a positive effect on psychological well-being and has a negative effect on psychological burnout. Moreover, ego-resilience plays a moderating role in relation among these factors. Based on the result, this study suggests that jobscape is an important factor in psychological welfare of the employees in tourism industry and emphasizes the importance of role of the employees' ego-resilience by revealing ego-resilience as an important moderating variable.

본 연구는 감정노동자들의 직무만족감 개선을 위한 심리학적 융합연구이며, 관광업체 종사자의 잡스케이프가 심리적 복지감에 미치는 영향과 그러한 관계에서 자아탄력성의 조절효과를 검증하고자 하였다. 서울지역 여행업체 종사자를 대상으로 설문조사를 하였고 SPSS 20.0 프로그램을 이용하여 연구가설을 검증하였다. 그 결과 물리적 정서적 사회적 환경을 포함하는 잡스케이프는 심리적 복지감의 하위요인인 심리적 안녕감에는 긍정적인 영향을 미치고, 심리적 소진에는 부정적인 영향을 미치고 있는 것으로 나타났다. 또한 잡스케이프와 심리적 안녕감, 그리고 심리적 소진 간의 관계에서 자아탄력성이 조절역할을 하는 것으로 나타났다. 따라서 관광업체 종사자들의 심리적 복지감에는 잡스케이프가 중요한 요인이며, 특히 자아탄력성이 중요한 조절변수임을 밝힘으로써 관광업체 종사자의 자아탄력성의 역할에 대한 중요성을 제시하고 있다.

Keywords

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