DOI QR코드

DOI QR Code

Influence of emotional labor on job burnout in dental hygienists: the moderating effect of employee support

치과위생사의 감정노동수행형태가 직무소진에 미치는 영향: 동료지지의 조절효과

  • Received : 2016.10.04
  • Accepted : 2016.10.21
  • Published : 2016.10.31

Abstract

Objectives: The purpose of the study is to investigate the influence of emotional labor on job burnout in dental hygienists based on the moderating effect of employee support. Methods: A self-reported questionnaire by Likert 5 point scale was completed by 219 dental hygienists in Ulsan and Gyeongbuk from March 15 to April 9, 2016. The study instruments consisted of emotional labor, job burnout og Maslach Burnout Inventory, and employee support. Data were analyzed by descriptive analysis, Pearson's correlation, multiple regression analysis, and hierarchical regression analysis using SPSS 18.0 program. Results: Surface acting had a positive influence on achievement and negative influence on impersonal chemistry. Inner acting had a positive influence on emotional burnout and achievement. Employee support had a moderating effect on emotional labor and job burnout. Conclusions: The strategy of emotional labor management for dental hygienists is very important for job burnout solution.

Keywords

References

  1. Na YS, Cho SH, Lee OJ. Effect of emotional labor and emotional dissonance on burnout and turnover intention of hotel and foodservice culinary employees; focusing on the culinary-related service. Korean J Culinary Res 2011; 17(3): 104-16.
  2. Kim YK, Cho CH. A study on organizational loyalty of hospital employees; focusing on overall members at a university medical center in Seoul. HPM 2008; 18(2): 39-66.
  3. Joung MS, Kim KJ. A Study on the effect of emotional labor and leader's emotional intelligence on job satisfaction and organizational commitment for nurses. Korean Journal of Hospital Management 2006; 11(4): 1-18.
  4. Park SH, Song YJ. The relationship of emotional labor with job performance: dimensions, impacts and implications. KGR 2013; 20(1): 1-24.
  5. Hochschild AR. The managed heart. Berkeley&Los Angeles USA: University of California Press; 1983: 137-61.
  6. Morris JA, Feldman DC. The dimension, antecedents and consequences of emotional labor. Academy Manage Rev 1996; 21(4): 986-1010. http://dx.doi.org/10.2307/259161.
  7. Jhang B. A study on the influence of service employee's emotional labor on burnout [Master's thesis]. Seoul: Univ. of Kyung Hee, 2011.
  8. Grandey AA. Emotional regulation in the workplace: a new way to conceptualize emotional labor. J Occup Health Psychol 2000; 5(1): 95-110. http://dx.doi.org/10.1037/1076-8998.5.1.95.
  9. Dollard MF, Dormann C, Boyd CM, Winefield HR, Winefield AH. Unique aspects of stress in human service work. Australian Psychologist 2003; 38(2): 84-91. https://doi.org/10.1080/00050060310001707087
  10. Jung EK. Relationship between emotional labor and burnout among dental hygienists. J Korean Soc Dent Hyg 2016; 16(1): 53-9. http://dx.doi.org/10.13065/jksdh.2016.16.01.53.
  11. Choi HJ, Bang HJ, Chung EY, Seo YJ. Factors that affect the level of emotional labor in dental hygienists. J Dent Hyg Sci 2014; 14(3): 295-301. https://doi.org/10.17135/jdhs.2014.14.3.295
  12. Lee MJ, Kim YN, Lee SY. A study on factors affecting emotional labor of clinical dental hygienists. J Dent Hyg Sci 2015; 15(2): 113-8. http://dx.doi.org/10.17135/jdhs.2015.15.2.113.
  13. Yoon SU, Kim JS. Relations between emotional labor and job stress among some dental hygienists. J Korean Soc Dent Hyg 2011; 11(2): 179-88.
  14. Choi MS, Ji DH. The comparative study on changes in job satisfaction and turnover intention according to the convergence mediating factors and the level of emotional labor in dental hygienists. Journal of the Korea Convergence Society 2015; 6(6): 27-34. http://dx.doi.org/10.15207/JKCS.2015.6.6.027.
  15. Kim HH. A study on the relationship among emotional labor, burnout phenomenon and service provision level of hotel employees[Doctoral dissertation]. Anyang: Univ. of Anyang, 2008.
  16. Lee JE. The study on the effects of the emotional labor, emotional dissonance, emotional exhaustion and job attribute of hotel employees. Korean Journal of Tourism Research 2010; 25(2): 253-69.
  17. House, JS. Work, Stress and social support. Massachusetts: Addison-Wesley Pub. Co; 1981: 141-8.
  18. Park JW. A study to development a scale of social support[Doctoral dissertation]. Seoul: Univ. of Yonsei, 1985.
  19. Kim YJ, Han JH. Two types of emotional labor their impacts on job burnout of service workers. Journal of Organization and Management 2008; 32(3): 95-128.
  20. Yoo JW, Kwak WJ, Shin HC. The antecedents and consequences of service employee's emotional labor. JHRMR 2014; 21(2): 49-64. http://dx.doi.org/10.14396/jhrmr.2014.21.2.49.
  21. Ashforth BE, Humphrey RH. Emotional labor in service roles: the influence of identity. Academy of Management Review 1993; 18(1): 88-115. http://dx.doi.org/10.2307/258824.
  22. Beal DJ, Trougakos JP, Weiss HM, Green SG. Episodic processes in emotional labor: perceptions of affective delivery and regulation strategies. J Appl Psychol 2006; 91(5): 1053-65. http://dx.doi.org/10.1037/0021-9010.91.5.1053.
  23. Grandey AA, Dickter DN, Sin HP. The customer is not always right: customer aggression and emotion regulation of service employees. J Organiz Behav 2004; 25(3): 397-418. http://dx.doi.org/10.1002/job.252.
  24. Totterdell P1, Holman DP. Emotion regulation in customer service roles: testing a model of emotional labor. J Occup Health Psychol 2003; 8(1): 55-73. http://dx.doi.org/10.1037/1076-8998.8.1.55.
  25. Brotheridge CM, Lee RT. Testing a conservation of resources model of the dynamics of emotional labor. Journal of Occupational Health Psychology 2002; 7(1): 57-67. http://dx.doi.org/10.1037/1076-8998.7.1.57.
  26. Judge TA, Woolf EF, Hurst C. Is emotional labor more difficult for some than for others? A multilevel, experience sampling study. Personnel Psychology 2009; 62(1): 57-88. http://dx.doi.org/10.1111/j.1744-6570.2008.01129.x.
  27. Yi R, Kim WS, Shin KH. The role of emotional labor strategies in the job demand-resource model with burnout and engagement. KJIOP 2006; 19(4): 573-96.
  28. Lee YR, Hong SH. An effect of the emotional labor on the burnout and the job satisfaction of the hotel employees. Korean Journal of Tourism Research 2010; 25(1): 185-203.
  29. Cohen S, Wills TA. Stress, social support, and the buffering hypothesis. Psychol Bull 1985; 98: 310-57. http://dx.doi.org/10.1037/0033-2909.98.2.310.
  30. Shin HC. The influence of emotional labor on burnout: The moderating effects of social support and humor[Doctoral dissertation]. Seoul: Univ. of Dong A, 2014.

Cited by

  1. The Effect of Violent Experience on Burnout among Some Dental Hygienists vol.17, pp.5, 2016, https://doi.org/10.17135/jdhs.2017.17.5.413
  2. 일부 치과위생사의 공감능력과 감성지능이 정서노동에 미치는 융합적 영향 vol.9, pp.5, 2016, https://doi.org/10.15207/jkcs.2018.9.5.053
  3. 치과위생사의 역할스트레스, 회복탄력성, 전문직정체성이 소진에 미치는 영향 vol.18, pp.5, 2018, https://doi.org/10.13065/jksdh.20180059