디지털융복합연구 (Journal of Digital Convergence)

  • 제14권9호
  • /
  • Pages.181-198
  • /
  • 2016
  • /
  • 2713-6434(pISSN)
  • /
  • 2713-6442(eISSN)
한국디지털정책학회 (The Society of Digital Policy and Management)
권호 표지
DOI QR코드

DOI QR Code

정보시스템 성공요인이 카지노정보시스템의 보안신뢰와 직무만족을 통해 경영성과에 미치는 영향

Impacts of Success Factors of Information System on Business Performance through Security Reliability of Casino Information System and Job Satisfaction

  • 이대근 (서울벤처대학원대학교 U-City 융합기술경영) ;
  • 황찬규 (서울벤처대학원대학교 U-City 융합기술경영)
  • LEE, Dae Kun (U-City Fusion Technology Management, Seoul Venture University) ;
  • HWANG, Chan Gyu (U-City Fusion Technology Management, Seoul Venture University)
  • 투고 : 2016.07.29
  • 심사 : 2016.09.20
  • 발행 : 2016.09.28
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

본 연구는 국내 외국인 카지노 이용자를 위한 카지노 정보시스템의 성과요인을 파악하고, 이들 요인들이 조직 신뢰와 직무만족을 통하여 경영성과에 영향을 미치는 인과관계를 실증적으로 검증하여, 카지노 정보시스템의 발전방안을 제시하고자 한다. 연구결과 첫째, 정보 품질은 보안 신뢰와 직무 만족에 유의 수준에서 채택되는 것으로 나타났다. 둘째, 시스템 품질은 보안신뢰와 직무 만족에 유의 수준에서 채택되는 것으로 나타났다. 셋째, 서비스 품질은 보안 신뢰와 직무 만족에 유의 수준에서 채택되는 것으로 나타났다. 넷째, 보안신뢰는 직무만족에 유의 수준에서 채택되는 것으로 나타났다. 다섯째, 보안 신뢰와 직무 만족은 경영성과에 유의 수준에서 채택되는 것으로 나타났다. 향후 연구 방향은 본 연구의 각 변수들을 확장하여 연구를 지속적으로 진행해야 하며, 카지노 정보시스템의 경영 성과를 다 방향으로 분석할 수 있는 방법과 탈세 방지를 위한 시스템을 분석하는 연구가 필요할 것이다.

This study explored the performance factors of casino information systems for foreigners, empirically examined the causal relation between these factors and the business performances through organizational trust and job satisfaction and suggested a direction to enhance the casino information systems. The result of this study showed that, firstly, information quality impacted positively on security reliability and job satisfaction. Secondly, system quality impacted positively on security reliability and job satisfaction. Thirdly, service quality impacted positively on security reliability and job satisfaction. Fourthly, security reliability impacted positively on job satisfaction through security reliability. Lastly, security reliability and job satisfaction impacted positively on business performance. This research must be continued by expanding upon the variables of this research study, and there is a need for follow up research on methods that can analyze the management performance of casino information systems from a diverse set of approaches and also research that conducts an analysis on systems that are implemented to prevent tax evasion.

키워드

참고문헌

  1. Jung-chul Lee, Chul-ho Shin, "Prosperity of Korea Casino Industry", The Korea Contents Association Publication, Vol 8, No 9, pp. 218-225. Anti-Money Laundering and Combating the Financing of Terrorism, Korea Financial Intelligence Unit, #2010-3, 2010.
  2. Byung-ku Park, "A Study on the Effects of the Kangwon Land Casino on the Affected Regions and Its Development", Korea University, Master's Degree research paper, 2006.
  3. Hyung-sup Shin, Kyung-hoon Hahn, "A Study on the Effects of Accounting Information System Quality on Performance", Hotel Resort Research, Vol 4, No 2, pp. 267-296, 2005.
  4. Hyung-sup Shin, Kyung-hoon Hahn, "A Study on the Effects of Hotel Accounting Information System Quality on End User's Satisfaction", The Korea Contents Association publication, Korea Hotel Resort Association publication, Vol 4, No 2, pp 279-293, 2005.
  5. Joon-min Song, "(A) Study on Hotel Information Service Quality on User's Satisfaction Hotel Employer", Donga University Master's Degree research paper, 2002.
  6. Hee-suk Park, "A Development of Service Quality Measurement Scales on Property Management Systems in Hotel." Tourism Research, Vol 18, No 1, pp. 131-153, 2003.
  7. Kyung-chul Lee, Kyoo-yup Chung, Sung-woo Shim, "The analysis of the actual state of hotel information System (HIS) in domestic deluxe hotels with the application of Nolan growth stage model : Centered on deluxe hotel in Seoul", Korea Academic Society of Hospitality Administration fall writing seminar, 2008.
  8. Sung-shik Shin, "The Effect of the Hotel Information System (HIS) quality on Acceptance Level and Personal & Organizational Performance", International Financial Reporting, Vol 12, pp. 133-148, 2005.
  9. Hong-il Kim, Kyung-hee Hahn, "A Study in the Implementation of a Hotel Information System: focused on the IT infrastructure of super deluxe hotels in the Seoul area", Tourism Information Research, Vol 9, 189-223, 2001.
  10. Sun-kyung Hong, Yoon-kyung Kim, "Induced production analysis of Casino Industry in Singapore using Input-Output analysis", Leisure Study Research, Vol 10, No 1, pp. 73-95, 2012.
  11. Jae-hwan Bae, "Design and Implementation of Linux Server-Based Hotel Casino Information System", The Korea Contents Association publication, Vol 7, No 3, pp. 79-86, 2007.
  12. Jong-bum Kim, "A Study on the Hazards of Domestic Citizen Permitted Casino and Promotion Policy of Casino Industry", Social Sciences Studies, Vol 26, No 2, pp. 1-6, 2014.
  13. Il-yong Yang, "A Study on Alternatives for Tourism Vitalizations with a Consideration of Ecological Characteristics in Jeju International Free City", Korea Tourism Research Association academic seminar presentation, pp. 295-310, 2003.
  14. Ong-kyu Lee, Eun-hee Kim, "Tourism Information System", Daewangsa, 2010.
  15. Ministry of Culture and Sports, 2013.
  16. Jeju Special City posting # 2009-151, 2008
  17. Korea Financial Intelligence Unit posting # 2010-3, 2010
  18. In-soo Jang, "A study on casino security management system based on methodist ISO27001", Seoul Venture University Master's Degree research paper, 2014.
  19. Jung-bong, "e-tourism Information System" Hyunaksa, 2004.
  20. DeLone, W. H. and McLean, E. R., "Information System Success: The Quest for the Dependent Variable", Information Systems Research, pp. 60-95, 1992.
  21. Jung-hyun Park, Jung-goon Kim, Jong-wook Kim, Hee-suk Lee, "Deriving an ASP Success Model: An Application to Small Businesses", The Journal of MIS Research, Vol 14, No 1, pp. 43-58, 2004.
  22. Pitt, L. F., Watson. R. T. and Kavan, C. B., "Service Quality: A Measure of Information Systems Assessment, Information Systems Effectiveness", MlS Quarterly, pp. 173-187, June 1995.
  23. DeLone, W. H. and McLean, E. R., "The DeLone and McLean Model of Information Systems Success: A Ten-Year Update" Journal of Management Information Systems, pp. 9-30, 2003.
  24. Kyung-yoon Kim, Se-mok Yoon, "A Study of the Influence of Hotel Accounting System Quality on Users' Attitude and Management Performance", Korean Academic Society of Tourism Management, Vol 23, No 2, pp.79-102, 2008.
  25. Sung-shik Shin, "A Study on the Quality of Small & Medium Business ERP on Performance of ERP", International Accounting Research, Vol 10, pp. 183-197, 2004.
  26. Sam-kwon Chung, Hye-sung Min, Jung-woo Byun, "A Study on The Quality of the Information System in Tourism Industries and its Effects on Personal and Corporate Performance", Korean Journal of Hotel Administration, Vol 19, No 3, pp. 1-19, 2010.
  27. In-soo Chung, "Quality Level Analysis on Construction CALS System", Architecture Institute of Korea publication, Vol 24, No 12, pp. 133-142, 2008.
  28. Bong-jin Ham, "Information Quality Satisfaction of Web Site User", Society for e-Business Studies, Vol 19, No 3, pp. 169-190, 2004.
  29. Jung-hak Oh, Poong-lim Yook, "A Structural Relationship Among Casino Employees' Empowerment, Self-Leadership, Commitment, Customer Orientation and Organizational Efficiency: Focused on Differences in Causal Effect Applied by multi-level SEM model", Journal of Foodservice Management, Vol 13, No 4, pp. 123-145, 2010.
  30. Hwi-kwun Chung, "A Study on Casino Customers' Selection Behavior Factor on Hotel Industry", Jeju University Business Management Graduate School Master's Degree research paper, Jeju special city Casino Information facility, Jeju special governing region #2009-151, 2009.
  31. Seung-hwan Chung, "The Effect of Using of the Hotel Information System on the Service Quality" Journal of Hotel & Resort, Vol 5, No 2, pp. 245-257, 2006.
  32. Eun-gon Lee, Ji-eun Choi, Ho-geun Lee, "The Role of Control Transparency and Outcome Feedback on Security Protection in Online Banking", Information Systems Review, Vol 14, No 3, pp. 75-97, 2012.
  33. Cook & well, "British Organizational Commitment Scale revisited" Journal of Occupational and Organizational Psychology September 2002 pages, pp.39-375, 2002.
  34. Frank et al., "Security-related behavior of PC users in organizations" Information and Management archive, Vol 21, No 3, pp. 127-135, 1991 https://doi.org/10.1016/0378-7206(91)90059-B
  35. Ho-gyoon Kim, "Organization Trust, Superior Trust and Organization Efficiency", Korean Journal of Public Administration, Vol, 2008.
  36. Eun-ok Park, Gi-han Chung, "The Relationship among Internal Marketing, Organizational Trust, Job Satisfaction and Organizational Performance: Manufacturing Industry", Industry Innovation Research Lab, Vol 4, No 4, pp. 221-257, 2011.
  37. Gun-gwun Shin, "The Impact of Perceived Security of HTS on the User Trust, Intention to Adopt and Actual Usage", Industrial Education Research, Vol 25, No 4, pp. 184-204, 2011.
  38. Jeung-ho Ahn, Gyoo-chul Choi, Gi-moon Sung, Jae-heung Lee, "A Study on the Impact of Security Risk on the Usage of Knowledge Management System : Focus on Parameter of Trust", Society for e-business Studies, Vol 15, No 4, pp. 144-163, 2010.
  39. Gee-ho Chung, "Perceived LMX of Information Company Employees Impact on Organizational Trust, Supervisor Trust, and Job Satisfaction", Business Administration Education Research, Vol 56, pp. 271-287, 2009.
  40. Sun-mi Chung, Gang-shik Kim, "The Effects of the Servant Leadership on the Leader Trust and Organizational Trust", The Sogang Journal of Commerce, Vol 26, No 4, pp. 58-75, 2008.
  41. Hoon Chung Jin-hyung Kang, "The Effect on Professional Ethic, Organizational Trust and Job Satisfaction among Private Security Guard", Korea Security Service System publication, Vol 37, No 9, pp. 9-28, 2013.
  42. Hae-sook Shin, "Impact of Internal Marketing on the Job Satisfaction, Customer Orientation", Hotel Administration Research, Vol 17, No 3, pp. 103-115, 2008.
  43. Hoppock, R, "Job Satisfaction", New York: Harper, 1935.
  44. Porter, "The Effect of Performance on Job Satisfaction", Industrial Retaions: A Journal of Economy and Society, pp. 20-28, 1967.
  45. Bentley, R., & Rempel, A., "Purdue teacher opinionaire. West Lafayette, IN: Purdue Research Foundation.", 1970.
  46. Goodhue, D. L., and Straub, D. W., "Security Concerns of System Users: A Study of Perceptions of the Adequacy of Security Measures," Information & Management (20:1), pp. 13-27, 1991. https://doi.org/10.1016/0378-7206(91)90024-V
  47. Yang-kyu Park, Mi-young Lee, Young-il Woo, "Can job satisfaction and organizational commitment work as performance predictors?", Business Administration Research, Vol 55, pp. 291-305, 2009.
  48. Yi-sang Chung, Sun-ae Choo, Dong-ho Lee, "A Study on Relation between Woman Employee's Job Satisfaction, Organizational Commitment and Turnover Intention according to Characteristics of Freight Forwarders", Accounting and Book Keeping Research, Vol 35,
  49. Seung-hoon Shing, "Coffee Speciality Shop Employee and the Effects of Brand on Work Satisfaction and Customer Orientation", Tourism Research, Vol 27, No 2, pp. 301-318, 2012.
  50. In-jae Lee, Sung-woo Kim, "A Study on 2, pp. 1-25, 2012.
  51. Ung-min Cho, Sun-ro Lee, "In the u-Work Environment, Research on The Effects of an Information System on the Work Satisfaction and Work Performance", Korea Businessum, Vol 1, pp. 363-369, 2008.
  52. Howell, J. M., & Higgins, C. A. (1990a), Champions of technological innovation Administrative Science Quarterly, 35, 317-341. https://doi.org/10.2307/2393393
  53. Howell, J. M., & Higgins, C. A. (1990b), Champions of change: Identifying, understanding, and supporting champions of technological innovation. Organizational Dynamics, 19, pp. 40-55. https://doi.org/10.1016/0090-2616(90)90047-S
  54. Howell, J. M. & Higgins, C. A. (1990c), Champions of change. Business Quarterly, 54(4), pp. 31-36.
  55. Wynne Chin, "Commentary: Nos and Opinion on Structural Equation Modeling", Mis Quarterly Vol 22 No 1, pp.7-16, 1998.
  56. Wixom, B. H., Watson, H. J., "An empirical investigation of the factors affecting data warehousing success", MIS Quarterly, 25:1, pp. 17-4, 2001. https://doi.org/10.2307/3250957
  57. Fornell, C., Larcker, D. F., "Evaluating structural equation models with unobservable variables and measurement error", Journal of Marketing Research 18 (1), 39-50, 1981. https://doi.org/10.2307/3151312
  58. Dae Kun Lee, "Designing and Implementing IOT-based Casino Information System(Windows OS, Windows Server)", A Study on the Digital convergence/integration , Vol. 13, No. 12 , pp. 151-160, 2015.
  59. Lark Sang Kim, "Convergence of Information Technology and Corporate Strategy", Journal of the Korea Convergence Society, Vol. 6, No. 6, pp. 17-26, 2015. https://doi.org/10.15207/JKCS.2015.6.6.017
  60. Hyeon Young Kim, Myung-Seong Yim, "A Study on the Effect of Convergence Career Management Systems on Job Engagement and Career Commitment", Journal of the Korea Convergence Society, Vol. 6, No. 5, pp. 23-31, 2015. https://doi.org/10.15207/JKCS.2015.6.5.023