DOI QR코드

DOI QR Code

A Study on the Effect of PMO Capability and Organization Justice on IT Project Performance

PMO의 역량과 조직공정성이 IT 프로젝트 성과에 미치는 영향에 관한 연구

  • Kim, Ki-Hyun (Department of Management Consulting, Hanyang University) ;
  • Park, Geun-Wan (Department of Business Administration, Hanyang University) ;
  • Hwang, Seung-June (Department of Business Administration, Hanyang University)
  • Received : 2016.08.03
  • Accepted : 2016.08.26
  • Published : 2016.08.31

Abstract

The objective of this study is to examine the relationship of organizational justice, project performance and internal and external PMO (Project Management Office) capability by conducting survey of IT project participants worked with PMO. This study was the first case which classifies PMO capability into internal and external by ownership of PMO. PLS-SEM analysis, which used for this study shows internal PMO capability connects with distributive justice and procedural justice, and directly related to project performance. By comparison, external PMO capability has relationship only with procedural justice, but never related to project performance. Furthermore, distributive justice and procedural Justice all have correlation with project performance. In general, capability of external professional consulting firms is utilized for the fairness and objectivity in spite of sufficient internal project management capability. However, the internal PMO capability has greater influence on procedural justice than external's (internal PMO capability > external PMO capability). Also, distributive justice and project performance have direct correlation only with the internal PMO capability. This paper will be an indicator of finding human capabilities which are necessary for internal and external PMO performance, and has great significance of laying a groundwork of project management strategy by PMO.

본 연구는 PMO(Project Management Office)가 도입된 IT 프로젝트 경험자를 대상으로, 내 외부 PMO의 역량과 프로젝트 성과 간의 관계에 있어 조직공정성을 매개변수로 하여 영향 관계를 파악한 연구이다. 연구결과, 내부 PMO 역량은 절차공정성과 분배공정성뿐만 아니라 프로젝트 성과와도 직접적 관련이 있는 것으로 나타났다. 반면 외부 PMO 역량은 절차공정성에만 관련이 있고, 프로젝트 성과와는 관련이 없는 것으로 분석되었다. 또한 절차공정성과 분배공정성은 모두 프로젝트 성과와 관련이 있는 것으로 확인됐다. 일반적으로 조직 내부에서는 프로젝트 관리역량을 충분히 갖추고 있음에도 불구하고, 프로젝트 관리의 공정성 객관성을 위해 외부 전문 컨설팅 기관의 역량을 도입한다. 그러나 절차공정성에 대한 검정통계량값의 경우, 내부 PMO 역량이 외부 PMO 역량에 비해 상대적으로 높고 유의성이 있는 것으로 드러났다. 또한 내부 PMO 역량만이 분배공정성과 프로젝트 성과에 직접적 상관성을 가지는 것으로 나타났다. 본 연구는 내 외부 PMO 활동 수행에 필요한 인적 역량을 도출하는데 그 지표가 될 것이며, 내 외부 PMO 도입을 통한 프로젝트 관리 전략을 세우는데 기반을 마련했다는데 의의가 있다.

Keywords

References

  1. Adams, J. S., "Toward an Understanding of Inequity," Journal of Abnormal and Social Psychology, 1963.
  2. Aladwani, A.M., "An Integrated Performance Model of Information Systems Projects," Journal of Management Information Systems, Vol. 19, No. 1, pp. 185-210, 2002.
  3. Atkinson, R., "Project Management: Cost, Time and Quality. Two Best Guesses and a Phenomenon: It's Time to Accept Other Success Criteria," International Journal of Project Management, Vol. 17, No. 6, pp. 337-342, 1999. https://doi.org/10.1016/S0263-7863(98)00069-6
  4. Back, H. C., "A Priority Analysis on Influential Factors for Invigorating Project Management Office (PMO) in Public Sectors based on Analytic Hierarchy Process (AHP)," Journal of the Society of Korea Industrial and Systems Engineering, Vol. 37, No. 4, pp. 42-53, 2014. https://doi.org/10.11627/jkise.2014.37.4.42
  5. Bagozzi, R. P. and Yi, Y., "On the Evaluation of Structural Equation Models," Journal of the Academy of Marketing Science, Vol. 16, No. 1, pp. 74-94, 1988. https://doi.org/10.1007/BF02723327
  6. Blau. P. M., Exchange and Power in Social Life. New York: John Wiley, 1964.
  7. Bies, R. J., Are procedural justice and interactional justice conceptually distinct? In J. Greenberg & J. A. Colquitt (Eds.), Handbook of organizational justice (pp. 85-112). Mahwah, NJ: Lawrence Erlbaum Associates, 2005.
  8. Chin, W. W., Marcolin, B. L., and Newsted, P. R., "A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study," Information Systems Research, Vol. 14, No. 2, pp. 189-217, 2003. https://doi.org/10.1287/isre.14.2.189.16018
  9. Cho, S. H., Koo, B. J., and Lee, S. J., "A Study on the Effects of Organizational Equity Factors on the Performance and trust of IT PMO Organization," The Journal of Information Technology and Architecture, Vol. 12, No. 4, pp. 525-534, 2015.
  10. Cohen, J. and Cohen, P., Applied Multiple Regression/Correlation Analysis for the Behavioral Science. 2nd ed. Hillsdale, NJ, USA: Erlbaum, 1983.
  11. Cooke-Davies, T., "The 'Real' Success Factors on Projects," International Journal of Project Management, Vol. 20, No. 3, pp. 185-190, 2002. https://doi.org/10.1016/S0263-7863(01)00067-9
  12. DeAngelo, L., "Auditor Size and Audit Quality," Journal of Accounting and Economics, Vol. 3, No. 3, pp. 183-199, 1981. https://doi.org/10.1016/0165-4101(81)90002-1
  13. Deephouse, C., Mukhopadhyay, T., Goldenson, D., and Kellner, M., "Software processes and project performance," Journal of Management Information Systems, Vol. 12, No. 3, pp. 187-205, 1996. https://doi.org/10.1080/07421222.1996.11518106
  14. Dino, M. J. S. and de Guzman, A. B., "Using Partial Least Squares (PLS) in Predicting Behavioral Intention for Telehealth use among Filipino Elderly," Educational Gerontology, Vol. 41, No. 1, pp. 53-68, 2015. https://doi.org/10.1080/03601277.2014.917236
  15. Eric, J. D. and Stepen, J. W., "The Project Management Office: It's just not what it used to be," International Journal of Managing Projects in Business, Vol. 9, No. 2, pp. 282-308, 2016. https://doi.org/10.1108/IJMPB-08-2015-0083
  16. Folger, R. and Konovsky, M. A., "Effects of Procedural and Distributive Justice on Reactions to Pay Raise Decisions," Academy of Management Journal, Vol. 32, pp. 115-130, 1989. https://doi.org/10.2307/256422
  17. Gefen, D. and Straub, D., "A Practical Guide to Factorial Validity Using PLS Graph: Tutorial and Annotated Example," Communications of the Association for Information Systems, Vol. 16, No. 5, pp. 91-109, 2005.
  18. Geoghegan, L. and Dulewicz, V., "Do Project Manager's Leadership Competencies Contribute to Project Success?," Project Management Journal, Vol. 39, No. 4, pp. 58-67, 2008. https://doi.org/10.1002/pmj.20084
  19. Greenberg, J., "Organizational Justice: Yesterday, Today and Tomorrow," Journal of Management, Vol. 16, No. 2, pp. 399-432, 1990. https://doi.org/10.1177/014920639001600208
  20. Hair, J. F., Hult, G. T. M., Ringle, C. M., and Sarstedt, M., A Primer on Partial Least Squares Structural Equation Modeling. Sage, Thousand Oaks, 2013.
  21. Hair, J. F., Sarstedt, M., Pieper, T. M., and Ringle, C. M., "An Assessment of the Use of Partial Least Squares Structural Equation Modeling in Marketing Research," Journal of the Academy of Marketing Science, Vol. 40, No. 3, pp. 414-433, 2012. https://doi.org/10.1007/s11747-011-0261-6
  22. Homans, G. C., Social Behavior: Its Elementary Forms. New York: Harcourt, Brace & World, 1961.
  23. Hormozi, A. M. and Dube, L. F., "Establishing Project Control: Scheduling, Cost, and Quality," SAM Advanced Management Journal, Vol. 64, No. 4, pp. 32-39, 1999.
  24. Jung, B. K., "A Theoretical Study on the Variables of the Intra & Inter Organization Trust," Journal of Management & Economics, Korea, Vol. 25, No. 2, pp. 97-113, 2003.
  25. Kerzner, H., Project Management A Systems Approach to Planning, Scheduling and Controlling. Van Nostrand Reinhold, 1987.
  26. Kim, B. Y., Hahm, Y. K., and Park, S. I., "PMO Operational Case Studies on Projects for Government Agencies: PMO Introduced around and Compare Before and After," Journal of Information Technology and Architecture, Vol. 13, No. 1, pp. 11-28, 2016.
  27. Kim, E. H. and Kim, W. Y., "The Effects of the Project Managers' Competency and Leadership Style on the Performance and the Customer Satisfaction of SI Projects," Journal of the Korean Operations Research and Management Science Society, Vol. 31, No. 4, pp. 157-179, 2006.
  28. Kim, H. S., Ahn, Y. S., and Kim, D. S., Project Management. Korea: The Electronics Times, 2008.
  29. Kim, S. B., Nam, Y. S., and Chang, B. M., "Study on Factors Related to Core Competencies According to PMO Workers," Journal of Korean Institute of Information Technology, Vol. 14, No. 3, pp. 147-161, 2016.
  30. Kim, Y. K. and Oh, J. H., "Empirical Study of Conflict and Conflict Management on the Dual Commitment in Information System Development Organizations," The E-Business Studies, Korea, Vol. 12, No. 2, pp. 3-26, 2011.
  31. Lee, J. B., Lee, J. C., and Jang, Y. H., "A Research on the Core PMO Function and Operation Type for the IT Project of Financial Industry in Korea," Journal of Digital Convergence, Korea, Vol. 7, No. 3, pp. 35-47, 2009.
  32. Lee, J. B., Jang, Y. H., and Kim, S. Y., "A Research on the PMO Functions and PMO Management Level to Increase the IS Project Performance," Journal of Digital Convergence, Vol. 9, No. 2, pp. 111-129, 2011.
  33. Lee, J. S. and Kim, S. K., "An Empirical Study on Effects of PMO Governance and Its Influencing Factors," Journal of Information Technology Applications & Management, Korea, Vol. 19, No. 1, pp. 61-83, 2012.
  34. Lee, S. M., Kim, E. H., and Moon, S. C., "The Effect of PMO Service and Capability on Project Performance," Journal of Information Technology Applications & Management, Korea, Vol. 20, No. 1, pp. 107-132, 2013.
  35. Lee, S. W., Cho, Y. U., and Lee, K. S., "The Role of justice and organizational citizenship behaviour in the relation between measurement diversity and managerial performance," Journal of Digital Convergence, Vol. 11, No. 11, pp. 219-231, 2013. https://doi.org/10.14400/JDPM.2013.11.11.219
  36. Leem, T. J. and Lee, S. W., "The Effects of Interactive Use of MCS to the Perception Degree of Managers about Procedural Justice and Trust in Supervisors and Managerial Performance," Korean International Accounting Review, Vol. 47, pp. 167-196, 2013.
  37. Lerner, M. J., "The Justice Motivates: Some Hypotheses as to Its Origins and Forms," Journal of Personality, Vol. 45, No. 3, pp. 1-52, 1977. https://doi.org/10.1111/j.1467-6494.1977.tb00591.x
  38. Leventhal, G. S., What Should Be Done with Equality Theory? New Approaches to the Study of Fairness in Social Relationships. In Social Exchanges: Advances in Theory and Research, New York: Plenum, 1980.
  39. Mata, F. J., Fuerst, W. L., and Barney, J. B., "Information Technology and Sustained Competitive Advantage: a Resource-based Analysis," MIS Quarterly, Vol. 19, No. 4, pp. 487-504, 1995. https://doi.org/10.2307/249630
  40. Moorman, R. H., Blakely, G. L., and Niehoff, B. P., "Does Perceived Organizational Support Mediate the Relationship between Procedural Justice and OCB," Academy of Management Journal, Vol. 41, No. 3, pp. 351-357, 1998. https://doi.org/10.2307/256913
  41. National IT Industry Promotion Agency., Software Engineering White Book, Korea, 2012.
  42. National IT Industry Promotion Agency., Software Engineering White Book, Korea, 2015.
  43. NIA(National Information Society Agency), Operational Management Manual of Information Strategy Business, pp. 14-21, 2011
  44. Nitin, A. and Urvashi, R., "Defining Success for Software Projects: An Exploratory Revelation," International Journal of Project Management, Vol. 24, pp. 1-7, 2006. https://doi.org/10.1016/j.ijproman.2005.11.007
  45. Pinto, J. K. and Slevin, D. P., "Critical Success Factors across the Project Life Cycle," Project Management Journal, Vol. 19, No. 3, pp. 67-75, 1988.
  46. PMI, What is Project Management?: A Guide to the Project Management Body of Knowledge. 4th ed, USA, 2008.
  47. Rai, A. and Al-Hindi, H., "The Effects of Development Process Modeling and Task Uncertainty on Development Quality Performance," Information and Management, Vol. 37, No. 6, pp. 335-346, 2000. https://doi.org/10.1016/S0378-7206(00)00047-1
  48. Ross, J. W., Beath, C. M., and Goodhue, D. L., "Develop Long-term Competitiveness Through IT Assets," Sloan Management Review, Vol. 38, No. 1, pp. 31-45, 1996.
  49. Spriha, M., Abha, S., and Sakshi, M., "Organizational Justice in Relation to Competence, Commitment and Self Motivation," The International Journal of Indian Psychology, Vol. 3, No. 2, No. 5, pp. 1-27, 2016.
  50. Seo, J. H., "The Influences of Decision Participation and Job Insecurity on POS, Organizational Trust and In-Role Behavior," Korean Journal of Management, Korea, Vol. 13, No. 1, pp. 173-198, 2005.
  51. Seo, S., "The Effects of Choice Attributes Between Travel Agencies(B2B) and Travel Franchiser's Fairness on Travel Franchisee(B2C)'s Performance," Tourism Study, Vol. 26, No. 4, pp. 279-298, 2011.
  52. Suh, B. S., Hwang, K. H. and Kim, S.K., "A Study on the Factors Affecting the Intention to Adapt PMO in Public Sectors," Journal of Digital Convergence, Korea, Vol. 12, No. 5, pp. 159-169, 2014.
  53. The Standish Group, The Standish Group Report: Chaos. USA, 2013.
  54. The Standish Group, The Standish Group Report: Chaos. USA, 2015.
  55. Thibaut, J. and Walker, L., Procedural Justice: A Psychological Analysis. Hillsdale, NJ: Lawrence Erlbaum Associates, 1975.
  56. Venkatesh, V. and Davis, F., "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, Vol. 46, No. 2, pp. 186-204, 2000. https://doi.org/10.1287/mnsc.46.2.186.11926
  57. Wateridge, J., "IT Project: A Basis for Success," International Journal of Project Management, Vol. 13, No. 3, pp. 169-172, 1995. https://doi.org/10.1016/0263-7863(95)00020-Q
  58. Yang, D. H. and You, Y. Y., "A Study on Competitive Analysis Using Multidimensional Efficiency Analysis," The Journal of Society for e-Business Studies Vol 17, No. 4, pp. 117-140, 2012. https://doi.org/10.7838/jsebs.2012.17.4.117
  59. You, Y. Y. and Roh, J. W., "The Analysis for the determinant Factors on the Outcome of Technology Innovation Among Small and Medium Manufacturers," The Journal of Society for e-Business Studies, Vol. 15, No. 1, pp. 61-87, 2010.
  60. Zviran, M. and Erlich, Z., "Measuring IS User Satisfaction: Review and Implications," Communications of the Association for Information Systems, Vol. 12, No. 1, pp. 81-103, 2003.

Cited by

  1. An Evaluation Model of IT PMO Performance Using Pentagon Model vol.21, pp.4, 2016, https://doi.org/10.7838/jsebs.2016.21.4.119