Journal of the Korea Institute of Military Science and Technology (한국군사과학기술학회지)

The Korea Institute of Military Science and Technology (한국군사과학기술학회)
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A Study on the Influence of C4I System Quality on Operational Performance : Role of Perceived Usefulness and User Satisfaction

전장관리정보시스템 품질이 운영성과에 미치는 영향에 관한 연구 : 지각된 유용성 및 사용자 만족의 역할

  • Jeong, Young Sin (Department of Business Administration Graduate School of SoongSil University) ;
  • Park, Jong Woo (Department of Business Administration SoongSil University) ;
  • Jo, Dong Hyuk (Project Managemen Center, SoongSil University)
  • 정영신 (숭실대학교 대학원 경영학과) ;
  • 박종우 (숭실대학교 경영학부) ;
  • 조동혁 (숭실대학교 프로젝트경영연구소)
  • Received : 2015.12.15
  • Accepted : 2016.03.25
  • Published : 2016.04.05
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Abstract

The need and interest for a successful operation of Information System in the defense industry have increased due to a rapid development in ICT. However, research on adderssing such increased demand has been minimal. This paper introduces a Success Model for IS in the defense field based on literature reviews, and proves the performance of the proposed model. The verification results show that the quality factors of IS have positive influence on perceived usefulness and user satisfaction. The results, as well, imply that perceived usefulness and user satisfaction improves the operational performance of IS. Therefore, this study proves that quality factors of IS increase the operational performance through perceived usefulness and user satisfaction. Through this research, the patterns of information utilization in the defense IS is understood, and the directions for improving the operational performance of IS is presented.

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References

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